I have connected my MacBook Pro to my television using the correct cables, but now I cannot hear sound, only through my MacBook. How do I get the sound through my television?

My MacBook Pro is up to date on updates and it's a Westinghouse television with a rocket fish hdmi connecting cord.

What MacBook Pro have you got? Not all MacBooks Pro can transfer audio through Mini DisplayPort, Thunderbolt or HDMI > http://support.apple.com/kb/ht4241
If you have connected the TV to your Mac through Mini DisplayPort or Thunderbolt and your computer doesn't support audio over that port, you have to connect external speakers

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HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
The subject of buying/selling a Mac is quite complicated. Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
SELLING A MAC A
Internet Recovery, and Transferability of OS & iLife Apps
Selling an Old Mac:
• When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
• Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
Internet Recovery:
• In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
• Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
iLife Apps:
• When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
• Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
• It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
SELLING A MAC B
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
B. Clone to an external drive using using Carbon Copy Cloner.
1. Open Carbon Copy Cloner.
2. Select the Source volume from the Select a source drop down menu on the left side.
3. Select the Destination volume from the Select a destination drop down menu on the right
side.
4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
sure to opt for that.
Destination means a freshly erased external backup drive. Source means the internal
startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

Have disabled IE on windows pc and am using Firefox as browser. iTunes now says cannot connect to internet even though Firefox working: suggestions

Have disabled IE on windows pc and am using Firefox as browser. iTunes now says cannot connect to internet even though Firefox working: suggestions?

There is a plugin for Firefox - see here
http://latestversionplugin.com/current-version-plugin-itunes-application-detecto r.html
It should be installed automatically if you install iTunes, but I guess when you installed iTunes you didn't have Firefox. Just reinstall iTunes and it should work OK (your iTunes library will not be affected)

I just got a macbook air and I noticed their is no place to put a cd. I have all of my music on my ipod, but not all of it was purchased through itunes. How do I get the rest of my music on my computer?

I have all of my music on my ipod, but not all of it was purchased through itunes. How do I get the rest of my music on my computer?

Use a third-party utility such as Phone to Mac - Pod to Mac.

HT1454 I have the correct cable but my purchased movies say they are unable to play on my smart TV and they need to be unlocked. Can anyone advise please? Thanks,

I have the correct cable but my purchased movies say they are unable to play on my smart TV and they need to be unlocked. Can anyone advise please? Thanks,

It's possible that the DRM (digital rights management) disallows you to port those movies onto a TV. What app are you using? Some apps are 'ipad only' and will not push out to another screen.

I have a purchased version Chess (from Apple) on my old iPod. Today I got a new Gen. 5 iPod. HOW can I get the chess app onto the new iPod, or do I have to purchase it again?

I have a purchased version of Chess (from Apple) on my old iPod. Today I got a new Gen. 5 iPod. HOW can I get the chess app onto the new iPod, or do I have to purchase it again?

Either sync it from your iTunes library or redownload it directly to the iPod by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have lightroom 5 on my desktop, I have downloaded it on my new laptop, but I do no have the registration code from my update. My last one is from lightroom4, how do i get the registration code?

I own lightroom 5 on my desktop, I have downloaded it on my new laptop, but I do not have the registration code from my update. The code is from lightroom4. How do it get the number so I can register it on my laptop?

If you own Lightroom 5, you received a serial number for it, that is what you want to use.
If you don't have it any more (not a good idea, by the way), you should be able to find it via: Find your serial number quickly

I know my network connection is fine and I've checked all the cables and that the tv is set to the correct source, but even though Apple Tv is on and responds with beeps when I hit the button, I see nothing on the screen. What do I do next?

I know my network connection is fine and I've checked all the cable connections and my television is set to the correct input, but even though the remote beeps when I hit the button, I see nothing on the screen. The troubleshooting section in the setup guide says to make sure that Apple Tv is connected to my network by choosing Settings>General>Network. How do I do this? What do I need to do to get everything back? I've been using the Apple tv for a while now, and suddenly it's doing this.

This is the iPod touch forum. I requested your posted be moved to the Apple TV forum
Using Apple TV

MacBook Pro 2011 - Migrated from MBP that had Flash but now it won't work

Does anyone else have a solution to this issue that does not involve doing a fresh install of Snow Leopard? There was another thread in this forum where the OP indicated that they did a fresh install of SL and that solved the issue. However, that solution is not acceptable to me.
I did a system migration from a Time Machine backup (from my old MBP which was also running 10.6.6) when I purchased my new 2011 MacBook Pro last week. All my applications seemed to be working normally until I attempted to watch a YouTube video in either Safari or Chrome. In both browsers, all I get is a black screen where the video should be playing.
I downloaded and installed the latest version of the Flash Player for Safari and I am not able to manually update the Flash Player for Chrome since that browser keeps the Flash Player up-to-date automatically. The black screen persists when attempting to watch a video on YouTube. I cleared the site cache for the Flash Player just in case something was buggy there, but the problems remains.
The last thing I tried was to remove Flash Player for Safari entirely by running the Adobe Flash Player Install Manager and choosing "Uninstall." I then re-installed Flash Player but the problem persists.
Finally, I am not running any third-party firewall software. When I right-click on a YouTube video, the menu says "Movie not loaded..."
Any assistance would be much appreciated!

Created a new user account on the machine and the problem remained when logged in as the new user.
For giggles, I decided to try to pull up a YouTube video on my wife's 2010 MBP. She hasn't been complaining that she was unable to load content. I was astonished to find that Safari on her laptop is exhibiting the same issues that mine is when going to YouTube in Chrome or Safari. . .black screen where the video should be.
I know I haven't changed any configurations on our router, so I doubted that was the culprit. I can't imagine that an ISP would block YouTube, of all things. To rule these things out, I went back to my laptop and tethered it to my 3G smartphone. Still, even using the cell network, YouTube videos are "blacked out."
Also, I run several VMs, so I tried loading YouTube in Chrome and IE in Windows 7 and they both exhibit the same problem. At this point, I'm dumbfounded that both mine and my wife's MacBook Pros have the same problem when connecting to different networks and the problems persist across OS'es.
Any other suggestions you can think of aside from making a trip to the Apple Store?

When I turn on MacBook Pro it telling me that my start up disk is full and I need to delete files. How do I get to start up disc?

When I search a file called start up disc, nothing shows up. How do I delete files so when my computer starts up, I no longer get a message stating that my start up disc is full and that I need to delete some files?

There is a boot drive inside the computer and it's storage space is filled up.
You need to create a external storage drive and transfer some of your files off the internal boot drive.
TimeMachine doesn't work for this as it's just a rotating backup image of what's on your boot drive, it's not a storage drive for more space and to save things permanently.
So what you need to do is get three external drives from the office or computer store.
I suggest 3-4 separate drives at 1TB each (or more capacity if you really got a lot of stuff), USB 2 is currently fine, the newer USB 3's are more expensive but your Mac doesn't have USB 3 ports, so get the less expensive USB 2 drives and save some money. If you can get Firewire 800/USB combination drives, those would be a better choice as Firewire 800 is the fastest for most Mac's. Only the very new ones have Thunderbolt and the new drives for that are rare and expensive.
Make sure they are self powered drives with their own power supply, not port powered as those are a bit flaky as Apple can just determine the device is drawing too much current from the computer and turn it off.
Note: sometimes if your computer is so full, you might actually have to delete some files in order to be able to get it to function transferring files, so pick ones that you can get new copies again, like free iTunes podcasts or movies for instance.
TimeMachine Drive
The first drive you connect to the Mac is going to pop up a window to ask if you want to make this a "TimeMachine Drive" go ahead and allow it to do that, it's backing up everything on your internal boot drive, it's going to take a long time.
Once it's finished, disconnect this TimeMachine drive and label it as a "TimeMachine Drive"
Extra space /Storage drives
The second drive you connect is going to be your "extra storage drive" basically to free up space off the internal boot drive by transferring files to it.
Formatting:
You first need to format this drive, you use Disk Utility in the Applications> Utilities folder.
On the left will be the 'name of the drive' + "media" click that and then click the Partition tab
Now click 1 Partition, Option: GUID, format OS X Extended (Journaled), give it a name like "StorageOne" and click Apply.
Now click the Erase Tab and Security Option> Zero All Data and click Erase (use the same name) this will take a long time, like 2 hours per 1TB. It's going to check the drive for any errors and make sure it's working.
Note: If the drive fails to format, then perform the Zero All Data first, then visit the Partition tab.
Once the second drive is finished, then do the third drive in the same manner, this time naming it "StorageTwo"
Transferring Data off to the Extra Storage drive
Connect only StorageOne drive and visit your User/Movies folder, it's likely the biggest culprit of oversized files. Create a new folder on the StorageOne drive called "ExtraMovies" and transfer the contents of User/Movies to the "ExtraMovies" folder via drag and drop methods.
Confirm the files were transferred and then delete those movies by dragging them to your Trash can and selecting "Empty Trash" from the Finder menu (if you select Secure Empty Trash on large files it takes a really long time to finish as it's scrubbing the drive, likely unnecessary except for sensitive files)
If you have a large amount of User/Files elsewhere, you will have to search yourself and repeat the same steps to free up room on your internal boot drive.
Once you have made some free space, download this free program to help you visualize where all your space is being taken up.
http://grandperspectiv.sourceforge.net/#download
Once you have completed moving files to the StorageOne drive, connect StorageTwo and copy the contents of StorageOne folders to StorageTwo drive. Both drives have to be connected of course.
Rule of thumb
Maintain TWO separate hardware copies of your User data at ALL TIMES
Because you need more room, thus the storage drives are for extra space. The TimeMachine drive is a backup of your internal boot drive and the second storage drive is a backup copy of the first storage drive. So that way your sticking with the rule of thumb, get it?
Don't connect TimeMachine while your transferring files, or formatting drives, you don't want it to "kick in" while your doing all this heavy work or transferring a large amount of files, I think it does so every hour, which you are going to taking quite some time to do all this work.
Once your all done making room and copying files to the Storage drives, disconnect them and label them and date them.
Reconnect TimeMachine drive
Then connect the TimeMachine drive and it will make a NEW backup of your now newer configuration on your boot drive and keep it updated every time you connect it.
Again, TimeMachine is NOT a storage drive for permanent keeping of data, it deletes old stuff as time progresses. So even though you can "go back in time" and recover a file you transferred then deleted off the your internal boot drive, it won't keep everything forever like a storage drive can.
Consider Cloning your boot drive.
TimeMachine drives can only restore, they are not bootable like a clone is, so a TimeMachine drive isn't a heck of a lot of help if your hard drive fails to boot the computer, so a "hold the option key bootable clone" made with third party software is a very useful as you get to use the computer just like it was before and can get online, grab files off the internal drive and so forth. Even erase and reverse cloning!
The trick with a clone is you make one and keep it disconnected, updating it from time to time. If a software update or install hoses your machine, you can option boot off the clone, grab the latest copy of your files and reverse clone the clone with the updated files back onto your OS X partition, reboot the computer and it's like nothing happened.
It's a advanced technique, you will have to learn a lot more perhaps before attempting it, but it's a lifesaver.
Cloning requires another separate external hard drive and free cloning software.
You can read more about it all here. Take your time, you have a lot to absorb.
https://discussions.apple.com/message/16276201#16276201

I upgraded to windows 8 and itunes only has my purchased songs. I have another 1,000 from CDs in my ipod touch but if I sync then it wipes them out. How do I get the full music listings back into Itunes?

I have 2 touches....1 just had all its music wiped out when I tried to Sync to repopulate the itunes libraries.
How do I get all my music from CDs on my touch into my new version of Itunes?

Ignore. I figured it out:)

I'm trying to connect my macbook pro to my HDTV using a HDMI cable

At first it was working fine but all of the sudden it stop working properly a blue scream appears on the tv couple seconds later same happens to the mac and it stop unspectively..

When plugging in an external display to your mac you will notice that both displays flash the blue screen for a couple seconds. Same thing happens when you unplug the external display, your macbook will flash the same blue screen. Try turning screen mirroing on and adjusting the resolutions.

HT1414 i have my iphone connected to the computer now..the Itunes didnt open up.. it just showed to import pictures..how do i get the itunes to open

how do i connect to the itunes store to back up my phone

Hey dotson75!
It sounds like this might be the most relevant article for this situation:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for using the Apple Support Communities!
Cheers,
Braden

I connected my iPad 2 to my tv using a component cable but the tv cannot see any signal from my iPad. My tv does not have a HDMI connection. Any suggestions?

How can I see my iPad on the tv?

VGA does not carry an audio signal.
As stated aboove, you will need a cable to plug into the headphone jack to the TV.

I have downloaded Firefox 3.6.13 for my Mac OS X laptop, but now I cannot open my Hotmail emails.

I have used Firefox since I purchased my laptop 3 1/2 years ago and update Firefox when updates are available. For the past few days, I can open my Hotmail inbox, but when I click on new or old emails, they will not open up. I can access and open my email using Safari, but I prefer to use my Firefox for a browser. What can I do to remedy this?

Thank you for your help. Some bookmarks had been inserted into 3.6.15 before I attempted the import, and I had assumed -- incorrectly -- that the imported bookmark file would override those, not just add onto them. When I looked lower on the list of bookmarks, I realized that the imported bookmarks were, indeed, there. I was also confused because the bookmarks toolbar did not automatically change to the toolbar from Navigator. All is well now. Again, thank you.

I have connected my MacBook Pro to my television using the correct cables, but now I cannot hear sound, only through my MacBook. How do I get the sound through my television?

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