I have FB4 and Flash Pro CS4 installed and get the message "This feature requires Adobe Flash CS5"

I have intalled CS4 Design Premium and Flash Builder 4 (the trial version).  According to this Adobe
training video they should work together "http://tv.adobe.com/watch/adc-presents/flash-builder-4-and-flash-professional-cs4-workflow /".
However, when i try to create Flash Professional component for use in Flex as specified in the  the workflow  video to (i.e. copy a .fla to
Flex Project lib directory or drag "custom" Flash Professional component onto state to link to Flash Pro) - I get the  "This feature requires Adobe Flash CS5"
error mesage.
Thanks for your help!
Bob W.

I have intalled CS4 Design Premium and Flash Builder 4 (the trial version).  According to this Adobe
training video they should work together "http://tv.adobe.com/watch/adc-presents/flash-builder-4-and-flash-professional-cs4-workflow /".
However, when i try to create Flash Professional component for use in Flex as specified in the  the workflow  video to (i.e. copy a .fla to
Flex Project lib directory or drag "custom" Flash Professional component onto state to link to Flash Pro) - I get the  "This feature requires Adobe Flash CS5"
error mesage.
Thanks for your help!
Bob W.

Similar Messages

  • I have FB4 and Flash Pro CS5 installed and get the message "This feature requires Adobe Flash CS5"

    Hi,
    I have installed both FB4 and Flash CS5 as trial versions. I installed FB4 as a plugin into eclipse Gallileo and then installed CS5. When trying to create a new Flash Project in Eclipse I get the message "This feature requires Adobe Flash CS5 or higher to be installed.", although CS5 is installed.
    I tried reinstalling FB4 but it didn't help.
    If FB4 is installed as standalone, then its eclipse IDE has no problem creating new Flash Projects.
    Any idea why the plugin doesn't detect my Flash Pro CS5 installation?
    Thanks.
    RaamEE-IL

    Hi,
    I've attached the logs you requested.
    You should know that I am using Windows-7 64bit
    Thanks for the help.
    Bye,
      RaamEE-IL
    <?xml version="1.0" encoding="utf-8" ?>
    <AMTLIB_PDApp xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="AMTLIB-PDApp.xsd">
        <amtlib_parameters>
            <key name="AdobeCode">{4429F632-6999-48AE-9251-9591031C7241}</key>
            <key name="AdobeIDCreated">true</key>
            <key name="AppAMTBkGndFilePath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\LMResources\background.png</key>
            <key name="AppAMTConnectionFAQFilePath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\OBLRes\en_US\ConnectionFAQ.html</key>
            <key name="AppAMTLicenseAFAQFilePath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\OBLRes\en_US\LicenseFAQ.html</key>
            <key name="AppAMTLogoFilePath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\LMResources\adobelogo.png</key>
            <key name="AppAMTPath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT</key>
            <key name="AppDriverAMTPath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT</key>
            <key name="AppDriverLEID">FlashBuilderPlugin-CS5-Win-GM</key>
            <key name="AppEULAFolderPath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\Legal</key>
            <key name="AppHostAppType">ALM_HostAppType_LicensedProduct</key>
            <key name="AppLaunchPath"></key>
            <key name="AppListOfLocales">en_US</key>
            <key name="AppName">Adobe Flash Builder 4 Plug-in</key>
            <key name="AppPath">C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse</key>
            <key name="AppProcessID"></key>
            <key name="AppRunningLEID">FlashBuilderPlugin-CS5-Win-GM</key>
            <key name="AppRunningLocale">en_US</key>
            <key name="AppSerialNumber">952307006650319154206597</key>
            <key name="BonusLaunchCode"></key>
            <key name="BuyURL">http://www.adobe.com/go/buy?productID=424&release=4.0&platform=2&locale=en_US</key>
            <key name="ClaimSource">nag_trial</key>
            <key name="DriverAdobeCode">{4429F632-6999-48AE-9251-9591031C7241}</key>
            <key name="ExtendedProfileRegURL">http://www.adobe.com/go/adobemembership?productID=424&release=4.0&platform=2&locale=en_US& source=PCSTHX</key>
            <key name="ForcedActivation">0</key>
            <key name="HasSAASBit">0</key>
            <key name="LaunchMode">postchrome</key>
            <key name="NoTrial">0</key>
            <key name="ShowEULA">false</key>
            <key name="TrialExpired">0</key>
            <key name="TrialGrace">60</key>
            <key name="TrialLeft">52</key>
            <key name="UpgradeCheckRequired">0</key>
            <key name="WorkFlowType">Subsequent_Launch</key>
        </amtlib_parameters>
    </AMTLIB_PDApp>
    2010-05-24 17:58:28 [3976]  AMT: START SESSION, library version 3.0.0.64,3.0
    2010-05-24 17:58:28 [3976]  AMT: Initializing C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\
    2010-05-24 17:58:28 [3976]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
    2010-05-24 17:58:28 [3976]  AMT: Virtualization Turned off
    2010-05-24 17:58:28 [3976]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
    2010-05-24 17:58:28 [3976]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\adobe_caps.dll
    2010-05-24 17:58:28 [3976]  PCDService: PCD Service in threaded mode
    2010-05-24 17:58:28 [3976]  performance: AMTPreObtainProductLicense took 2.547850 ms
    2010-05-24 17:58:28 [3976]  PCD thread: PCD thread started
    2010-05-24 17:58:28 [3976]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launch er.dll
    2010-05-24 17:58:28 [3976]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\Adobe_OOBE_Launch er.dll
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [0] = en_US
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [1] = en_US
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [2] = ja_JP
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [3] = de_DE
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [4] = fr_FR
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [5] = zh_CN
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [6] = ru_RU
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [7] = ko_KR
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [8] = en_GB
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [9] = ar_AE
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [10] = da_DK
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [11] = el_GR
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [12] = fi_FI
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [13] = he_IL
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [14] = nb_NO
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [15] = ro_RO
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [16] = zh_TW
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [17] = fr_CA
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [18] = es_ES
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [19] = es_MX
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [20] = it_IT
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [21] = pt_BR
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [22] = nl_NL
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [23] = sv_SE
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [24] = cs_CZ
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [25] = pl_PL
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [26] = tr_TR
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [27] = hu_HU
    2010-05-24 17:58:28 [3976]  AMT: App Product Locale [28] = uk_UA
    2010-05-24 17:58:28 [3976]  config: Loading configuration for C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\application.xml
    2010-05-24 17:58:28 [3976]  config: Found payload code {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  PCDService: found driver code {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  config: config: Host app was installed, using installed license configuration.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [FLMap] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: Setting current license to the driver at startup because no mapping was found.
    2010-05-24 17:58:28 [3976]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
    2010-05-24 17:58:28 [3976]  config: payload code: {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  config: driver payload code: {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  config: driver licensing code: FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  config: current licensing code: FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  config: current locale code: ALL
    2010-05-24 17:58:28 [3976]  config: Done loading configuration
    2010-05-24 17:58:28 [3976]  AMT: Locale from PCD [0] = en_US
    2010-05-24 17:58:28 [3976]  AMT: Reordered Installed App Product Locale [0] = en_US
    2010-05-24 17:58:28 [3976]  config: Setting insalled locales
    2010-05-24 17:58:28 [3976]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
    2010-05-24 17:58:28 [3976]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
    2010-05-24 17:58:28 [3976]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\asneu.dll
    2010-05-24 17:58:28 [3976]  AMT: config: Finding license info for payload: {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  AMT: config: PayloadCode: {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  AMT: config: Driver PayloadCode: {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  AMT: config: Installed LicensingCode: FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [BridgeTalkCode] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [BridgeTalkCode] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [EULA] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Registration] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Registration] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SuiteFeatureCount] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  AMT: Application can be serialized (sif file found).
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  AMT: Subsequent launch (serial [95230700665031915420] in trial).
    2010-05-24 17:58:28 [3976]  AMT: Application state initialized.  Obtaining Product License.
    2010-05-24 17:58:28 [3976]  AMT: Obtaining client features from cache.
    2010-05-24 17:58:28 [3976]  AMT: Obtaining client product info from cache.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  AMT: Running in PROV_APP
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [MediaTag] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  config: No media tag found for payload {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  config: Using default media policy RET
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [EULA_ACCEPTED] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [EULA_PHASE] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:28 [3976]  uiswitch: Suppressing EULA display on requst
    2010-05-24 17:58:28 [3976]  AMT: This is a subsequent launch. Deferring services.
    2010-05-24 17:58:28 [3976]  performance: AMTObtainProductLicense took 179.272598 ms
    2010-05-24 17:58:28 [3976]  AMT: Pre-Validating Product License.
    2010-05-24 17:58:28 [3976]  AMT: Services not yet loaded in this session.
    2010-05-24 17:58:28 [3976]  AMT: Loading services in background to get ready for Validate call.
    2010-05-24 17:58:28 [3976]  AMT: Spawning background thread to load services.
    2010-05-24 17:58:28 [3976]  performance: AMTPreValidateProductLicense took 4.600975 ms
    2010-05-24 17:58:28 [3976]  AMT: Starting work on prevalidate thread.
    2010-05-24 17:58:28 [3976]  AMT: AMT: PreValidating Product License.
    2010-05-24 17:58:28 [3976]  AMT: Launch Workflow not yet done in this session.
    2010-05-24 17:58:28 [3976]  AMT: Starting Background Subsequent Launch Workflow
    2010-05-24 17:58:28 [3976]  AMT: Starting ALM workflow.
    2010-05-24 17:58:28 [3976]  AMT: Initializing ALM for serialized activation.
    2010-05-24 17:58:28 [3976]  ALMService: Initializing as licensed app
    2010-05-24 17:58:28 [3976]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
    2010-05-24 17:58:28 [3976]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
    2010-05-24 17:58:28 [3976]  SLCoreService: Service construction took 0.0 ms and succeed.
    2010-05-24 17:58:28 [3976]  ALM: _info_: LEID passed FlashBuilderPlugin-CS5-Win-GM is used to configure SLCore = 0
    2010-05-24 17:58:28 [3976]  ALM: _info_: Host app is Licensable App
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [FlashBuilderPlugin-CS5-Win-GM{|}2] in hive [SSC-CS5-LE-Dominance] in master.
    2010-05-24 17:58:28 [3976]  ALM: _info_: Found LEID FlashBuilderPlugin-CS5-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT
    2010-05-24 17:58:28 [3976]  ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [MediaTag] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  config: No media tag found for payload {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  config: Using default media policy RET
    2010-05-24 17:58:28 [3976]  ALM: _info_: MediaTagPolicy is RET
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:28 [3976]  ALM: _info_: Canonical LEID is FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  ALM: _info_: Driver LEID is FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5] in cache.
    2010-05-24 17:58:28 [3976]  SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\SLConfig.xml]
    2010-05-24 17:58:28 [3976]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2010-05-24 17:58:28 [3976]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2010-05-24 17:58:28 [3976]  ALM: _info_: Set Running Locale to en_US
    2010-05-24 17:58:28 [3976]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
    2010-05-24 17:58:28 [3976]  AMT: Performing ALM silent license verification.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [EncryptedSerial] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in cache.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Serial] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in cache.
    2010-05-24 17:58:28 [3976]  config: No pre-serial number found in {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [PSN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US provisional serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [PSN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL provisional serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
    2010-05-24 17:58:28 [3976]  ALM: _info_: Searching license for locale en_US ...
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  ALM: _info_: Found no existing serialization
    2010-05-24 17:58:28 [3976]  ALM: _info_: Searching serial number for all possible LEIDs ...
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in WebSuitePremium-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [WebSuitePremium-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in WebSuitePremium-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in MasterCollection-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [MasterCollection-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in MasterCollection-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  ALM: _info_: Found no serial number
    2010-05-24 17:58:28 [3976]  ALM: _info_: This is the running locale, stop the search
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
    2010-05-24 17:58:28 [3976]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5] in cache.
    2010-05-24 17:58:28 [3976]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2010-05-24 17:58:28 [3976]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2010-05-24 17:58:28 [3976]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
    2010-05-24 17:58:28 [3976]  SLCoreService: Syncing to license store...
    2010-05-24 17:58:28 [3976]  SLCoreService: Found client mkey.
    2010-05-24 17:58:28 [3976]  SLCoreService: Loading license references...
    2010-05-24 17:58:28 [3976]  SLCoreService: Found 2 license file(s)
    2010-05-24 17:58:28 [3976]  SLCoreService: Parsing license file [174626573.lic] succeed.
    2010-05-24 17:58:28 [3976]  SLCoreService: Parsing license file [3254477.lic] succeed.
    2010-05-24 17:58:28 [3976]  SLCoreService: License store synchronization took 76.7 ms and succeed.
    2010-05-24 17:58:28 [3976]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 30 day(s) 53614 seconds.
    2010-05-24 17:58:28 [3976]  SLCoreService: Feature ALM_FlashBuilderPremCS5GM_4.0 is enabled.
    2010-05-24 17:58:28 [3976]  SLCoreService: Feature FlashBuilder_4.0 is enabled.
    2010-05-24 17:58:28 [3976]  SLCoreService: Feature FlashBuilder_Base_4.0 is enabled.
    2010-05-24 17:58:28 [3976]  SLCoreService: Feature FlashBuilder_Prem_4.0 is enabled.
    2010-05-24 17:58:28 [3976]  ALM: _info_: Performing Block Check
    2010-05-24 17:58:28 [3976]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 30 day(s) 53614 seconds.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Subscription] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Subscription] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [ACT_NOINTERNET] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SERVICE_ONLINE] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:28 [3976]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 30 day(s) 53614 seconds.
    2010-05-24 17:58:28 [3976]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
    2010-05-24 17:58:28 [3976]  ALM: _info_: ALM_License_SilentValidate return license status: Valid Not Activated
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
    2010-05-24 17:58:28 [3976]  config: No ALL licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
    2010-05-24 17:58:28 [3976]  AMT: License check shows product is still in trial.
    2010-05-24 17:58:28 [3976]  AMT: Prevalidation finds app not activated.  Requiring foreground validate.
    2010-05-24 17:58:28 [3976]  AMT: Calling AUM API to create scheduler entry to be used by updater.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:28 [3976]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2010-05-24 17:58:28 [3976]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotificati ons.dll
    2010-05-24 17:58:28 [3976]  ServiceLoader: Found library C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86\updaternotificati ons.dll
    2010-05-24 17:58:28 [3976]  AUMService: IsUpdaterEnabled call
    2010-05-24 17:58:28 [3976]  AUMService: IsUpdaterEnabled call succeeded
    2010-05-24 17:58:28 [3976]  AUMService: Get LEID xml call
    2010-05-24 17:58:28 [3976]  AUMService: Get LEID XML call succeeded
    2010-05-24 17:58:28 [3976]  AMT: AUM GetLEID called with status =0.
    2010-05-24 17:58:28 [3976]  AMT: Starting Data Collection for SWTag_Init()
    2010-05-24 17:58:28 [3976]  AMT: DoISOTagging() productCanonicalLEID = FlashBuilderPlugin-CS5-Win-GM;outMappedLEID =  FlashBuilderPlugin-CS5-Win-GM, unused =
    2010-05-24 17:58:28 [3976]  AMT: DoISOTagging() productPayloadCode = {4429F632-6999-48AE-9251-9591031C7241};driverPayloadCode =  {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:28 [3976]  AMT: SWTag_Init() Tags Arguments Adobe Flash Builder 4 Plug-in; FlashBuilderPlugin-CS5-Win-GM;
    2010-05-24 17:58:28 [3976]  AMT: DoISOTagging() License Status = trial
    2010-05-24 17:58:28 [3976]  AMT: DoISOTagging() Tags 952307006650319154206597; 4.0; TRIAL
    2010-05-24 17:58:28 [3976]  AMT: DoISOTagging() Product Version 4; 0
    2010-05-24 17:58:28 [3976]  AMT: Prevalidate indicates license is bad or UI is required.
    2010-05-24 17:58:28 [3976]  performance: PreValidate thread took 265.950806 ms
    2010-05-24 17:58:29 [3976]  AMT: AMT: Validating Product License.
    2010-05-24 17:58:29 [3976]  AMT: Launch Workflow not yet done in foreground in this session.
    2010-05-24 17:58:29 [3976]  AMT: Starting Foreground Subsequent Launch Workflow
    2010-05-24 17:58:29 [3976]  AMT: Running in PROV_APP
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [MediaTag] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:29 [3976]  config: No media tag found for payload {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:29 [3976]  config: Using default media policy RET
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [EULA_ACCEPTED] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [EULA_PHASE] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
    2010-05-24 17:58:29 [3976]  uiswitch: Suppressing EULA display on requst
    2010-05-24 17:58:29 [3976]  AMT: ALM workflow completed in this session.
    2010-05-24 17:58:29 [3976]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 30 day(s) 53613 seconds.
    2010-05-24 17:58:29 [3976]  SLCoreService: Query license: type = 1, duration = 60 days, remaining = 30 day(s) 53613 seconds.
    2010-05-24 17:58:29 [3976]  ALM: _info_: Entered ALM_NeedANAG
    2010-05-24 17:58:29 [3976]  ALM: _info_: Exiting ALM_NeedANAG
    2010-05-24 17:58:29 [3976]  AMT: App is not to be relaunched.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  EULA: EULAFolderName key not found for license, using default name "Legal"
    2010-05-24 17:58:29 [3976]  EULA: EULA folder found relative to folder containing licensing AMT folder.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [EULAFolderName] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  EULA: EULAFolderName key not found for app, using default name "Legal"
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [STORE_URL] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  AMT: Running in PROV_APP
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value WorkFlowType [Subsequent_Launch]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value ShowEULA [false]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value TrialGrace [60]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value TrialLeft [31]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?productID=424&release=4.0&platform=2&locale=en_US]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value LaunchMode [postchrome]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AdobeIDCreated [true]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppLaunchPath []
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\LMResources\background.png]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\LMResources\adobelogo.png]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\OBLRes\en_US\LicenseFAQ.html]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\OBLRes\en_US\ConnectionFAQ.html]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AdobeCode [{4429F632-6999-48AE-9251-9591031C7241}]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value DriverAdobeCode [{4429F632-6999-48AE-9251-9591031C7241}]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppName [Adobe Flash Builder 4 Plug-in]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppRunningLEID [FlashBuilderPlugin-CS5-Win-GM]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppDriverLEID [FlashBuilderPlugin-CS5-Win-GM]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppRunningLocale [en_US]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppListOfLocales [en_US]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppProcessID []
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppAMTPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppEULAFolderPath [C:\Program Files (x86)\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\Legal]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value TrialExpired [0]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value AppSerialNumber [952307006650319154206597]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value NoTrial [0]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value UpgradeCheckRequired [0]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value BonusLaunchCode []
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value HasSAASBit [0]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value ForcedActivation [0]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=424&release=4.0&platform=2&locale=en_US& source=PCSTHX]
    2010-05-24 17:58:29 [3976]  uiswitch: Key Value ClaimSource [nag_trial]
    2010-05-24 17:58:29 [3976]  uiswitch: Subsequent_Launch
    2010-05-24 17:58:29 [3976]  uiswitch: PDApp
    2010-05-24 17:58:29 [3976]  uiswitch: Launched
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7241}] in master.
    2010-05-24 17:58:29 [3976]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2010-05-24 17:58:29 [3976]  AUMService: IsUpdaterEnabled call
    2010-05-24 17:58:29 [3976]  AUMService: IsUpdaterEnabled call succeeded
    2010-05-24 17:58:29 [3976]  ALM: _info_: Deactivation menu is disabled
    2010-05-24 17:58:29 [3976]  AMT: Completed Launch Workflow successfully.
    2010-05-24 17:58:29 [3976]  AMT: Checking client features against cache.
    2010-05-24 17:58:29 [3976]  AMT: Feature FlashBuilder_Prem 4.0 is licensed (was licensed).
    2010-05-24 17:58:29 [3976]  AMT: Feature FlashBuilder_Base 4.0 is licensed (was licensed).
    2010-05-24 17:58:29 [3976]  AMT: Validating client product info against cache.
    2010-05-24 17:58:29 [3976]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
    2010-05-24 17:58:29 [3976]  AMT: Starting Data Collection for SWTag_Init()
    2010-05-24 17:58:29 [3976]  AMT: DoISOTagging() productCanonicalLEID = FlashBuilderPlugin-CS5-Win-GM;outMappedLEID =  FlashBuilderPlugin-CS5-Win-GM, unused =
    2010-05-24 17:58:29 [3976]  AMT: DoISOTagging() productPayloadCode = {4429F632-6999-48AE-9251-9591031C7241};driverPayloadCode =  {4429F632-6999-48AE-9251-9591031C7241}
    2010-05-24 17:58:29 [3976]  AMT: SWTag_Init() Tags Arguments Adobe Flash Builder 4 Plug-in; FlashBuilderPlugin-CS5-Win-GM;
    2010-05-24 17:58:29 [3976]  AMT: DoISOTagging() License Status = trial
    2010-05-24 17:58:29 [3976]  AMT: DoISOTagging() Tags 952307006650319154206597; 4.0; TRIAL
    2010-05-24 17:58:29 [3976]  AMT: DoISOTagging() Product Version 4; 0
    2010-05-24 17:58:29 [3976]  AMT: AMT: Product License Validated.
    2010-05-24 17:58:29 [3976]  performance: AMTValidateProductLicense took 50.538868 ms

  • I have a new MacBook Pro.  I keep getting the message (from all different programs) that they would like to access the keychain "login".  I have run keychain repair, and it won't stop!

    I have a new MacBook Pro.  I keep getting the message "Mail would like to use your keychain "login".  How can I make this stop?  I have run the keychain repair utility.

    Hi,
    With the Finder as the Front app go to the Go Menu > GO to Folder.
    Copy and Paste the bold text below into the text field
    ~/Library/Keychains
    Highlight the Keychain.
    Use the CMD + i Keys together (Keystrokes for Get Info from the File Menu)
    In the Info Panel that appears check the Ownership and Permission bit at the bottom.
    Example Pic
    Unlock Padlock
    Check your Shortmname Appears (the (Me) one).
    Open the Cogwheel icon
    If it is Greyed Out to "Make "Shortname (Me)" owner then you are the Owner.
    Check you have Read and Write Permissions.
    You may need to check the Ownership and Permission on the ~/Library itself (you can do the same Get Info on Folders as well as Files)
    If you don't Own it then, when you have changed that also Apply to Contents.
    10:12 PM      Tuesday; August 23, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • I have upgraded to 4.0, but when I try to download a Persona, I get the message: ' This Persona requires Firefox 3.6. You are currently using Firefox 3.5.6'.

    This has happened with all my attempts, but I've checked, and I definitely have version 4.0 installed! Very frustrating.

    You have a corrupted user agent that identifies you as Firefox 3.5.6
    * Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6
    See:
    * [[Web sites or add-ons incorrectly report incompatible browser]]

  • I'm trying to download the latest version of iTunes and get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run." I have no clue what to do with this.

    I'm trying to download the latest version of iTunes and get the message "There is a problem with this Windows Installer package. A program required for this install to complete could not be run." I have no clue what to do with this to resolve the issue. Thanks for any help!

    Repair your Apple software update.
    Go to START > ALL PROGRAMS > Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
    If you don't find ASU, go to Control Panel:
    START > CONTROL PANEL/ > Add n Remove Programs, highlight ASU and click CHANGE then REPAIR

  • Tried installing Icloud calendar on windows 8.1 and get the message "Calendar has stopped responding". does anyone have any suggestions?

    tried installing Icloud calendar on windows 8.1 and get the message "Calendar has stopped responding". does anyone have any suggestions?

    Hey there Alex,
    Welcome to Apple Support Communities.
    It sounds like you’re running into an issue installing iCloud Control Panel on your PC, you’re seeing an alert message related to an iCloud server not responding. Take a look at the article linked below and try running through the troubleshooting steps it provides.
    iCloud: iCloud Control Panel setup cannot be started - Apple Support
    So long,
    -Jason

  • TS1717 I have tried to open my Itunes and am getting the message "this copy of iTunes is corrupted or is not installed correctly" . Any suggestions on what I should do?

    I have tried to open Itunes and am getting the message "this copy of I Tunes is corrupted or is installed correctly". Any idea what I should do? had just updated the spftwear throtuh the site on my Ipad but it seems to be working ok?

    Let's try a repair install of iTunes first.
    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
    Can you launch your iTunes now?

  • Hi, I cannot restart or shut down my MAC and get the message Geneio.it installer is cancelling your request. Please shut down and retry. However, I cannot seem to exit that application and I have no idea where it came from. Thanks

    Hi, I cannot restart or shut down my MAC and get the message Geneio.it installer is cancelling your request. Please shut down and retry. However, I cannot seem to exit that application and I have no idea where it came from. Thanks
    Could this be a virus?

    Hold down the Power button until the computer shuts down.
    The Safe Mac » Adware Removal Guide - Genieo
    The Safe Mac » Adware Removal Guide
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
              Mac OS X Snow Leopard and malware detection
              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect anything targeting the Mac because there
         is no Mac malware in the wild, and therefore, no "signatures" to detect.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
        protection against malware.
    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
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