I have followed the instructions to download the new Firefox, carefully, 3 times, and it hasn't worked Is there any way to talk with a person?

What details do you want?

you can't, the only way to get rid of the code is to restore the device as new.
make sure you transfer your photos to a computer before doing so, using: http://support.apple.com/kb/ht4083
After that: http://support.apple.com/kb/ht1414
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808
Using that last article will erase everything on the device
Good luck

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