I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

I have forgotten my security questions and would like to reset them... My reset email is an old email and I no longer have it. How do I change this reset email? Someone plz help!

I have forgotten my security question answers and would like to reset them. My reset email I no longer have because I have gotten a new email. How do I change my reset email to my new email? Some one plz help!

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105770)

HT5312 what if ive forgotten my security questions, but the email to see the answers to these is no longer able to use

what if ive forgotten my security questions, but the email to see the answers is no longer available

contact AppleCare

I have forgotten my security questions and the email linked to these is no longer working. How can I change my security questions?

I have forgotten my security questions and the email linked to these is no longer working. Is there another way I can change my security questions?

Click here and request assistance.
(75745)

I have forgot my security questions but the reset bar does not show

i have forgot my security questions but the reset bar does not show

If you aren't getting the reset link on your account then you don't have a rescue email address (which is not the same thing as an alternate email address) on your account, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

HT5570 I am unable to change my security questions, what do you do if you have forgotten your security questions, but your apple id and password are correct

Please help me change my security questions for my apple id. i have forgotten my security question answers

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I have forgotten my security question answers. My Apple ID won't let me into my account to change them until I've answered them. Help?

In iTunes, it won't let me purchase anything for my account until I've answered two security questions. Since I have forgotten the answers, I went onto the customer support page. They said there should be a link so that I can reset the answers, but it asks me again for the answers to two security questions before I can access my Passwords and Security file. I then went onto customer support, but that sent me in one big loop right back to where I started. What do I do to reset my answers? Please help!

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121564)

I have a iPad mini, I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security.

I want to download an app, but i can't because i have forgotten my security questions. Is there a way to change them without needing the old ones?

I want to download an app, but i can't because i have forgotten my security questions. Is there a way to change them without needing the old ones?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103535)

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?

You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95774)

I have forgotten my security question answer, i click the link to reset questions to my email address(done this about 20 times) no email is sent by apple,what can i do as i am wanting to make purchases but cannot

i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

I have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?

i have forgotten my security question answers, i have tried to reset them but it keeps saying i need to save changes before i leave the page, i try to but it does nothing. help?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I recently got a new iPod and I have money on my account but it won't let me use it unless I answer security questions but the questions aren't mine so how do I fix it

I cannot purchase items because it's says since it's the first time I'm purchasing items on this device so I have to answer security questions but it's not my security questions

If it is your Apple ID account you should know the answers...if you cannot remember, contact AppleCare at http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team, or the site from http://support.apple.com/kb/HT5699

HT5621 I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610)

I have forgotten my security question and I have tried for to days for uses to send me the resets and the email is not coming though?

I have forgotten my security question and I have tried for to days for uses to send me the resets and the email is not coming though?

If you've been unsuccessful resetting your security questions by signing into your account at appleid.apple.com (manage my apple I'd) and the going to password and security, and have also tried contacting iTunes support and have not heard back then:
Call 1-800-APL-CARE and have the following info ready:
Your verifiable and active apple I'd username, the serial number of a device registered in your name, and some billing info currently associated with your account.

I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?

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