I have installed Yosemite and thereby Safari 8.0. The update 8.0.2 will not install. Nothing happens, just a short glimpse and I still have 8.0. Any ideas?

Try resetting the App Store and Clearing Cookies.
Reset Learned from Old Toad
App Store support. There is troubleshooting and a contact link.
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Okay so about four days ago my ipad says it has apps to update but whenever i go to the update apps page it will not load and i have tried rebooting signing out but nothing will work, any suggestions?

Okay so about four days ago my ipad says it has apps to update but whenever i go to the update apps page it will not load and i have tried rebooting signing out but nothing will work, any suggestions?

If you are getting the blank app update screen, many, many people are having this problem over the last couple of days. It is a problem that Apple must fix now.
According to Fly150 in another discussion, this will work.
If you want to update the Apps while waiting for Apple to fix Updates:
1. Go to App Store
2. Select Purchased
3. Select All
4. Scroll down to find the Apps showing update
5. Select update on the Apps
This should update the Apps and get rid of the update count in App Store. Apple needs to fix this. It is a workaround only until then.

HT204150 My contacts on my iphone haven't synchronised with my address book on my MAc. Have done every remedy listed and it still doesnt work. Any ideas?

My contacts on my iphone haven't synchronised with my address book on my MAc. Have done every remedy listed and it still doesnt work. Any ideas?

The way iCloud works is that it isn't actually 'syncing', though this is how it's often referred to. The data lives on the iCloud server and is read from there by the various devices (just like webmail). Therefore when you make a change on your iPhone you are actually changing the iCloud website (there is an internal procedure to allow you to make the changes while you are offline, and they are then changed on the site when you next connect).
Therefore any device whose changes appear on the iCloud site, and who can read changes on the site made by other devices, is working: and any device whose changes do not appear, and which cannot receive changes made by other devices which have appeared on the site, is failing to connect. This appears to be the issue with your Mac.
When this happens, sometimes signing out and in again resets the whole setup and corrects the problem. If another device such as your iPhone is connecting to the iCloud server correctly then nothing you do on it will affect your Mac. (In fact even if it isn't connecting it has no effect on your Mac, only on its own ability to transmit changes to the iCloud server).

My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.

My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.

When you still have the problem after restoring to factory defaults/new iPod then you very likely have a hardware problem and an appointment a th Genius Bar of an Apple store is in order.

How do I reinstall iWeb 3.0.3? I inadvertently opened an html file of my website and tried to open it with iWeb '09. I get a message saying "Can't open file" etc., etc. I've tried reinstalling the updated version. Iweb will not open.

How do I reinstall iWeb 3.0.3? I inadvertently opened an html file of my website and tried to open it with iWeb '09. I get a message saying “Can’t open file” etc., etc. I’ve tried reinstalling the updated version. Iweb will not open.

Delete the iWeb preference file, com.apple.iWeb.plist, that resides in your Home/Library/Preferences folder. Then launch iWeb and see if it opens.
What happened was trying to open the html file reset the file path that iWeb saves in its preference file to tell it where to go when you launch iWeb. Deleting the pref file and launching iWeb creates a new file and iWeb looks in your Users/Home/Library/Application Support/iWeb folder for the Domain.sites2 file it uses to create your site.
OT

When I go to tools and select 'add-ons' nothing happens. In troubleshoot help it says I don't have any and when I try to install one nothing happens either. Never had this prob before... Any ideas??

Ok I just went to post this and it said it has not been asked before and asked me to log in with more info. The title says it all really. The option is there under tools and looks normal but it has no functionality.
My adblock plus is still blocking ads, so even though I can't see or access my add ons they are still working in the background.
I searched for add ons and tried to install one to see if it would open them up and restart firefox but once I selected 'install', again... nothing happens.
Has anyone else had this problem?

Try to uninstall the current Java version and maybe delete the Java installation folder (C:\Java) if that didn't work.
You can also use the JavaRa Uninstaller.
JavaRa: http://prm753.bchea.org/click/click.php?id=9
From which folder did you delete the extensions.* files?
Firefox should have recreated at least extensions.rdf.
Help > Troubleshooting Information > Profile Directory > Open Containing folder 
See also [[Using the Troubleshooting Information page]]
Copy and Paste this code in the Code field in the "Tools > Error Console" and click the Evaluate button to see the location of the profile folder.
<pre><nowiki>alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
</nowiki></pre>

Firefow will not open at all on one computer and on the other it opens but will not load. I just added a new wireless router, could this have anything to do with it, it had been working fine up until I installed it Tuesday night. Internet explorer won't

I installed a new wireless router on Tues. (May4) up until that time I had no problems using Firefox. Now I cannot get it to open on one computer, and the other it will open but will not load. Wondering if it has anything to do with the router, my provider or our computers. Again, it had been working fine. I am also unable to open interent explorer now on either computer.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; GTB6.4; AskTB5.6)

Sounds like a problem with the router installation/configuration (likely) or a DOA router (very unlikely).
Visit the forums for the router manufacturer (i.e., linksys, d-link, etc.) and ask for assistance there. There is probably a link to help listed in the router manual.

My ITunes Store screen background is all black. I have uninstalled and reinstalled the newest version and it still is black. Any ideas how to fix this?

My ITunes store background is all black. I have uninstalled and reinstalled the newest version and it's still all black. Anyone have any ideas?

With that one, perhaps try Drgoo's suggestion from the following post:
Re: Itunes Store - ALL Text Black/Cant See Anything

Since the update to v32 pages will not load in my browser without moving my mouse around the screen! I have already reset firefox. This did not fix the issue.

the details are pretty much the same as the question. I cannot get any content to load without wiggling my mouse across the page that is trying to load. The busy circle just spins and spins but nothing loads without moving the mouse.

i think the best option at the moment is to use the firefox 31 esr version: https://www.mozilla.org/en-US/firefox/organizations/all/

I "upgraded" to FF4, now it doesnt work properly, wont open pages, will open blank tabs when i click on a link, tried to go back to the older one but that doesnt work now either, have tested it with Safari and it opens everything fine. Any ideas?

After upgrading to firefox 4 im now having a lot of problems using the browser.
if i try an open a link in a new tab it will just open up a blank tab, if i click on links or even type in the google search bar at the top it doesnt do anything, it just says "done" and the circle thing stops as if im on the page already, have tested it with Safari doing the same things and Safari works fine. I'd swap but all my bookmarks and passwords are in Firefox so id rather stay with that.
I tried going back to the older version of firefox (3.5 or something) but seems the bugs are here to stay now.......so.......any ideas? because its really annoying, shouldn't have "upgraded".
Is there a new patch coming out anytime soon or should i start getting used to Safari?
Thanks for your help.
Mark Lavery (Melbourne)

I would copy over the entire thing if you have room. With iTunes 10.4 though, you can download any previous iTunes purchases you have made in the past with your current iTunes account. While in iTunes, look at the left hand side of your screen and select "Purchases" and look at the bottom right corner of the screen and select "Download Previous Purchases". If you have an iPhone, iPod and/or iPad...you can do the same thing from each device. Nice new feature...just remember that those ripped CDs need a back-up!!! Enjoy...

I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.

Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open  > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there

Hi - my Mu was "buggy" and would not update - so i threw the APP in the trash - but now CC will not allow me to Re-Install because it thinks i already have the APP - any advice?

hi - my Mu was "buggy" and would not update - so i threw the APP in the trash - but now CC will not allow me to Re-Install because it thinks i already have the APP - any advice?

restore your app from the trash and then properly uninstall.
if that fails, CC desktop lists applications as "Up to Date" when not installed

I have a macbook pro from 2006, my internal cd drive is not working and i'm trying to install factory definitions from an external cd drive. the problem is that when i press c nothing happens only appears an interrogation folder.

i have a macbook pro from 2006, my internal cd drive is not working and i'm trying to install factory definitions from an external cd drive. the problem is that when i press c nothing happens only appears an interrogation folder. or sometimes appears the apple logo and than back again to the interrogation folder... Help please!!!!

mcbsousa wrote:
hm... Is there any chance of making the bootable usb file and send it by dropbox or something like that? than put it in a pen drive and connect to the mac??
Sending by Dropbox where, To who, to what computer? As your does not start up.
You need to take at least the OS disc to a work Mac computer and create DMG from the OS install disc then restore that DMG to USB thumb drive. Then you can boot the computer from that thumb drive and install the OS. That is if your hard drive is functioning correctly.
Then you can use the App disc in the external CD/DVD drive to load up all the included Applications that come with your version of OS X.

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards.

I have completed the upgrade to OS X Yosemite on my MacBook 5,4 only to find that iPhoto will not open. Can anyone help me please.l

just completed the upgrade to os x Yosemite on my MacBook 5,4 only to find that iPhoto will not open. It came up with a message that I go to the app store and upgrade to the latest version of iPhoto , however the App Store also refuses to open. I would really appreciate any help. Thank you

Hi Terence
I have the same problem after installing yosemite. When I want to update it give the following message..
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Should I contact apple directly?
Thanx for your time

I have installed Yosemite and thereby Safari 8.0. The update 8.0.2 will not install. Nothing happens, just a short glimpse and I still have 8.0. Any ideas?

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