I have just paid to install whatsapp and they sent me an email to confirm the information but it never got installed! it happened twice ! Any idea ?

i have just paid to install whatsapp and they sent me an email to confirm the information but it never got installed! it happened twice ! Any idea ?

They will not send you an e-mail. They send you an SMS, with the code to activate Whatsapp.
If you don't get the sms, wait 5 minutes with WhatsApp open. The timer will go from 5.00 to 0.00. If it is at 0.00 you can click it. You get the code via Phone. (Automatic)

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I have just bought a Macbook Pro and sync data from my old version onto the new one...However when I tried opening the mail client...Message window does not appear.

I have just bought a Macbook Pro and sync data from my old version onto the new one...However when I tried opening the mail client...Message window does not appear. The old Macbook Pro I was using used Snow Leopard. Now with the new it is a Lion. Toruble now when I click onto new message window I have the spinning icon which show it is trying to load. However it fails and Im left with having to Force Quit it. How can I resolve this problem

Tunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

Hi i have just completed an imovie project and tried to save a hard copy on the desktop so i dragged the project file from the home page then movies folder and now the prioject seems to be lost , how can i get it back ?

hi i have just completed an imovie project and tried to save a hard copy on the desktop so i dragged the project file from the home page then movies folder and now the prioject seems to be lost , how can i get it back ?

It's a Finder feature, related to Quick Look. You can hit the space bar in the file list to get a preview.
If that doesn't work, you may have an issue witha preference file or similar. I find rebuilding the launch databse works quite well resilving tis kind of thing, as does trashing Finder preferences

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

I have a Mac Pro using OSX 10.7.4. When using apple mail I click on the address icon to obtain email address and nothing happens. I've restarted both the application and the Mac but still won't open address book. Any ideas please.

Assuming you have these accounts set up in Mail, open preferences and under Accounts tab, edit the SMTP outgoing server list. Do you have a .mac address in the list? If so, delete it.
Are you using iCloud?
For the troubled account, select the correct SMTP server for that account in the box and check the box to use only that server with that account.

Ipod classic has been wiped. cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again.

Ipod classic has been wiped saying 'no music'etc.
Cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again. Ocassionally Itunes freezes when I plug in the Ipod.

Make sure your headphones are plugged in all the way, meaning you cannot see any of the silver still showing from the headphone's plug.
A feature of the Nano is to put it to sleep when the display goes out and it does not detect any headphones.
B-rock

I bought last week (Adobe Acrobat Professional XI) through the website and I received an e-mail to confirm the purchase, but so far I have not got any mail to be able to download the software My order number: MENA 9723990859

I bought last week (Adobe Acrobat Professional XI) through the website and I received an e-mail to confirm the purchase, but so far I have not got any mail to be able to download the software
My order number: MENA 9723990859

you can download and start your 30 day trial any time. when your serial number arrives, you can activate your trial to the time-unlimited version.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains. Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

TS2551 I have parallels on my Mac and I want to put pictures from a cd on to the mac but it will only go to microsoft windows, any ideas

I have parallels on my Mac and I want to add photo's from a cd onto my Mac.But everytime I try to import them they go to windows application which I don't want.Any ideas?

In iPhoto: FIle -> Add To LIbrary or drag them to the iPhoto Window.
Regards
TD

I forgot my security answers and apple support sent me an email to fix the issue but only allowed me to change my password. I still cannot change security questions.

I forgot my security questions and went threw Apple Support to change the answers. I was sent an email to change my password but still cannot change my security questions, how can I change my security questions?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

TS2771 I have just fitted a new sreen and lcd to my ipod 4th gen everything is workink, but im having problems with selecting the upperscace and also the back space i have done a full reset and every thing i have tried has not resolved the problem

I have fitted a new screen and lcd to my ipod 4th gen and now I'm unable to select the uppercase on the key board also other key in the lower part of the screen are intermittent, I have now carried out a full reset and this has not resolved the problem, and the latest software is installed apart from this everything else is working can anyone help

Have you restored the iPod to factory defaults/new iPod? If so then you have a hardware problem. Maybe a loose/brken connector or maybe something else.

TS4036 I have just been to a Apple and they have given me a new Ipod touch 16G to replace my old one due to a smashed screen. The assistant gave me a new apple email address and then backed it up to the new icloud account. I cant get my data back

I have a new Ipod touch but I have no idea how to retrieve the old data from my icloud??

Sign out of your "new" account, then sign into your old one.

I have just purchased a new pc and downloaded itunes ...trying to recover my library but nothing ??? how can i see my library on thisa using the same apple id

please help

Copy everything from your old computer, or your backup copy of your old computer, to your new one.

Hi i have just had my iphone repaired and they have given me a new imei number.How can i get istore and the sim to recognise the new no.?

Any ideas please?

That means you've been given a new phone. Don't know what you mean about "istore" or your "sim". Are you saying your phone doesn't work when you put your sim in?

HT1725 I have been trying to purchase points for a slot machine game using my itunes card. It has subtracted all the $$$$ off the card but I never got the points. Not sure what I am doing wrong. Have restarted the ipad and still nothing.

I have been trying to purchase points for a slot machine game using my iTunes gift card. It subtracted the right about of $$$ but never gave me my points....not sure what I am doing wrong.
Any help will be appreciated!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

HT4481 i have purchased a APP from the app store in itunes, it s air nav pro and was downloaded on the the ipad. now i tried to log in in the mac app store and searched for the app but it does not recognize my purchaes ! any ideas? i dont want to buy it a

does anyone know what to do ?

The apps in the iTunes App Store are for iOS devices, iPhones, iPads, etc. The apps in the Mac App Store are for Macs. Apps for iOS devices do not run on Macs. Apps for Macs do not run on iOS devices. Your purchases in the iTunes App Store will never show up in the Purchases pane of the Mac App Store. They are two different versions of apps for two different operating systems. If a developer has developed a version for both platforms they must be purchased separately.

I have just paid to install whatsapp and they sent me an email to confirm the information but it never got installed! it happened twice ! Any idea ?

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