I have just purchased a mac book pro. I't will not boot and the keyboard is broken. Also it did not come with an install disc. It's a 2011 13" mac book pro. Any guidance would be appreciated. This is my first mac.

I've just purchased a mac book pro. It has crashed and won't boot. The keyboard doesn't function and i have no install disc for the original os. What can i do?

fuuunkdat wrote:
it said: the volume macintosh could not be repaired.
This suggests that your HDD may be corrupt.  In order to try and repair it, we must get into the recovery partition or use the original installation disks.  Try and start your MBP using COMMAND R.
http://www.apple.com/osx/recovery/
If that works, note the 4 option menu.  Select Disk Utility>First Aid and verify and repair the disk.
If COMMAND R fails, try OPTION COMMAND R.  If that works, try the same as above with Disk Utility.
If neither works, it suggests that your MBP came with Snow Leopard.  You will need replacement disks which can be ordered from Apple customer service.  Have the serial number of the MBP handy and there is a charge.
Ciao.

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