I have just upgraded from Elements 11 to 12 but have bought the Windows version

I am a Mac user. I cannnot seem to email Support. I know how software companies make it impossible to make direct contact. Can anyone help?

The PSE serial number is multi-platform: works on Windows and Mac.
Download the Mac installer from the Adobe website, install and enter your serial number.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en

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I have bought the Windows version of CS6 but I need the Mac version, how do I swap the serial numbers?

I accidentally purchased Abode CS for Windows, I need it for Mac - can someone help me please?

You have 30 days to return or exchange your purchase.
Explain the situation to Customer Service.
800-833-6687
Monday—Friday, 5am—7pm PT
or Adobe Customer Care (@AdobeCare) | Twitter
If they ask you to, request a swap Order product | Platform, language swap
Gene

I have just upgraded from Elements/Premiere elements 11 to version 12. I am running on a PC with Windows 7. When I try to run video from the existing catalogue or video newly imported I get a window stating "....system does not have the required compresso

I have just upgraded from Elements/Premiere elements 11 to version 12. I am running on a PC with Windows 7. When I try to run video from the existing catalogue or video newly imported I get a window stating "....system does not have the required compressor/decompressor (codec) installed" Where has it gone? Where do I get a new one? I am getting REALLY REALLY fed up with trying to find an answer!!!!!!!!

Try to disable hardware acceleration in Firefox.
*Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I just upgrades from elements 7

I just upgraded from elements 7 to elements 11 and I cannot access my photoshop.com website. What am I missing

The 'Backup/sync to Photoshop.com' functionality is no longer supported in PSE11. Instead of Photoshop.com we have added support for Import/Export to Adobe Revel. Try this out and let us know your feedback. You can have more info on this here regarding other questions http://feedback.photoshop.com/photoshop_family/topics/is_photoshop_com_supported_in_elemen ts_11
Here is a guide to help you with Adobe Revel import/export functionality from PSE 11. http://helpx.adobe.com/content/help/en/elements-organizer/using/revel.html
Hope it helps.

I have just upgraded from 3gs to a 5 but am unable to transfer my photo albums to the new phone have searched the cloud but says nothing is there they are still on old phone any simple ideas ????

just upgraded from 3GS to iphone 5 but am unable to transfer my photos the cloud says no photos there am worried that now the phone number is switched to new phone i will be unable to transfer any SIMPLE answere please

Welcome to the Apple community.
Are the photos that you are referring to part of a camera roll, photo stream or are they simply photos that you have synced from your computer via iTunes.

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

After much back and forth drama, and the assistance of one awesome person at Apple, and also a great iTunes representitive, they have agreed to refund me.
I have not yet recieved the refund but will post here when I do.
This has been a long and drawn out headache, but I am glad that finally things seem to be set straight.

Even if we have bought the advance version of Adobe FormsCentral, is it possible to receive via e-mail the completed form in .pdf? If not, is it possible to develop this option? How much would it cost?

Even if we have bought the advance version of Adobe FormsCentral, is it possible to receive via e-mail the completed form in .pdf? If not, is it possible to develop this option? How much would it cost?

I know of no way to do this with Reader or XML.

By mistake I ordered the Mac version of CS6 STL .It should have been the Windows version. How to convert ?

I recently ordered the CS6, STL Mac version, It should have been the Windows version.
Since it was impossible to install it , I discovered my mistake.
Academic download assured me that "adobe" is able to convert the code to windows.
Please help me to find a solution.

You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

How do I upgrade from Mac OS X 10.5.8 to the latest version on my imac 8.1?

Here are my specs:
Model Name: iMac
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
I am trying to upgrade from Mac OS X 10.5.8 which is outdated to the latest version which is compatible on my computer? Does apple have an online adress for upgrading? I cannot pay for it right now.
Thank you

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks/Yosemite- System Requirements
    Macs that can be upgraded to OS X Yosemite
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I have erased all the hard drive for some reason and I don't have anymore the windows version of my laptop,the question is below!

hi,
I like to know if somebody has a laptop with windows 8.1 installed and has a recovery partition in the case of reinstalling windows 8.1. somebody has erased all harddisk with low level format for some reason.
now this man has no more 8.1 to reinstall it. I have my self the dvd of this version of windows 8.1 or suppose the trial version ,
if I install the windows from my dvd (or the trial version )and activate it with his product key which is on his laptop voor his 8.1 version.
is this action illegal or not ? if this action is illegal i like to know why?
thanks
johan
h.david

If a proper license is held for the product, MS do say that you can use any legitimately-acquired media to re-install.
If the computer originally shipped with a manufacturer-supplied copy of Windows (OEM), then only the media from the OEM should be used. This might require him to purchase a set of recovery discs or USB from the OEM.
It may be possible to retrieve/download a copy of Windows 8.0 or 8.1 from the MS website, with only a product key, but, it is common for modern computers sold now, that there is no visible product key (instead, the key is stored in firmware)
If you need to download Windows 8.1, to create installation media, this article may help:
http://winsupersite.com/windows-8/windows-81-tip-download-windows-81-iso-windows-8-product-key
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

I just upgraded from Elements 11 to elements 13 but I dont have access to the NIK Collection add-ons I had available on PE 11. How do I get the add on software to Elements 13?

Adobe was NO help at all but I found my own answer on the Google NIK site which is VERY helpful and I just had to reload the NIK program from my downloads and it automatically went into both Elements 13 and my newer Lightroom. Google help supports its customers with help and answers and video helps too. Adobe is pretty unfriendly as it just pushes everyone to a Blog forum.

Thanks so much - Iphoto has been driving me nuts for a while now. Permanent spinning wheel in Places and requiring force quit almost everytime. Following the advice to repair Iphoto permissions removed the spinning wheel from Places and Iphoto is completely back to normal

Firefox 10.0.1 will not open; I just upgraded from Firefox 9.0 to 10.0.1, the download completed, I clicked the Restart button; but absolutely nothing happens, no error message, nothing; I cannot start Firefox at all.

I have Windows XP SP3. Internet Explorer does work, which is how I'm able to tell you this. I have few plugins, and nothing unusual; in fact, before the popup window invited me to upgrade to Firefox 10.0.1, it first did a check for incompatible plugins and apparently found none.
Maybe I should do a System Restore and not try Firefox 10 again until the bugs are fixed.

You may need to delete the Firefox program folder before (re)installing the latest Firefox.<br />
In case you still have problems after installing then check your security software.
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*http://kb.mozillazine.org/Browser_will_not_start_up

How can i find my serial numbers for my products since i have bought the NGO version of Adobe creative suit 6 master collection?

i get a box of products but i cant find any serial numbers at the back of CDs or the box, so what should i do?

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have a problem, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues. Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

I ordered Photoshop Elements 13 and Premiere 13 unfortunately of the Windows version (small print). Instead I needed the Mac version for my new iMac. The order was on December 2nd. 2014. Order no.: AD014937726.

I contacted Adobe and they recommended the Forum to speed up the process!!! I need to know who to contact.

Please see this post:
<returns>
It has got a link to contact Adobe Customer Service where you can explain your situation.

Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

double check that you have the correct number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain you do, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

I have just upgraded from Elements 11 to 12 but have bought the Windows version

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