I have os x 10.5.8 and noticed a menu extra that I have never seen before. Is there a way to identify it? I tried to delete it i.e. comm drag, didn't work.

I have os x 10.5.8 and noticed a menu extra that I have never seen before. Is there a way to identify it? I tried to delete it i.e. comm + drag, didn't work.

If you can't CMD+ drag it off, try this...
You've probably got a couple of corrupt preference files.
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions...
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/<yourname>/Library/Preferences/ com.apple.systemuiserver.plist
/Users/<yourname>/Library/Preferences/ByHost/com.apple.systemuiserver.xxx.plist
where 'xxx' is a 12 digit (hexadecimal) numeric string.
This will reset your Menu Bar to the default, you'll need to go through System Preferences to reset the ones you need. (If they are already checked, uncheck them first and then recheck them).
reboot

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My macbook air says I have a software update to install and In order to do that I have to restart it first. After I restart it, it doesn't do anything and I do it over and over and it still doesn't update. Please Help

My macbook air says I have a software update to install and In order to do that I have to restart it first. After I restart it, it doesn't do anything and I do it over and over and it still doesn't update. Please Help

The order is generally as follows:
Download the update
Allow the update to install
The update will force a restart of your computer
So I suspect you are simply misreading the directions regarding the timing of the restart.

I have many duplicate contacts on my iphone and want to delete them all at once and sync with my mac that has the contacts correct. Is there a way to delete them all from my iphone?

I have many duplicate contacts on my iphone and want to delete them all and start over by syncing to my mac's address book. Is there a way to delete the contacts all at once? I started icloud and the iphone caused duplicates there also.

I have exactly the same problem on my ipad. It is happening on only some contacts but, as with you, when I delete one of the contacts on the ipad, the second ipad contact and the contact on the imac are also deleted. This is even the case when I have differentiated the two contacts on the ipad and can see the one I have deleted on the ipad is not the same one as is then deleted on the imac.

I have downloaded Firefox update 3 times and continue to be told that I have an uprotected/outdated form and need an update. Why?

I see that others have the same problem, but I see no answers to explain or fix the constant "you need to update your Firefox" request. I am using an HP mini with Windows 7.

For whatever reason, you still have Firefox 3.6. Let's do this:
Go to [http://www.getfirefox.com www.getfirefox.com]. Download the new Firefox installer. Close Firefox, then run the installer. It will install over Firefox 3.6 and upgrade it. Then, reopen firefox. You should be all up to date now! (If you click on the Firefox button, then go to the arrow next to help, then About Firefox, you can verify you are on version 12

I have a old Ipod classic that has the abilities to hold movies but it is an older version and will not hold movies that i got after 2012. Is there a way to change the video formating so that I can put it on my ipod?

I want to put movie on my ipod that I bought specifically with a digital copy but it says that they cannot be copied to my device. I don't know why.

"She says it doesn't work because the iPod is too old and Apple doesn't suport it any more."
She is wrong.
Since you do not mention what happens when you try it is hard to help.
The sync is one way - computer to ipod. The only exception is itunes purchases: File>Devices>Transfer Purchases
Everything on the ipod came from your computer in the first place. It should still be there and you should always have a backup copy.

I setup messaging on my verizon, however I have multiple lines on the account and it is showing messaging only for one phone line. Is there a way to toggle between multiple lines on the myverizon site?

How do I toggle between multiple phone lines while on the myverizon website in regards to messaging?

The Account Owner can see the call/text logs for all lines on the account, but each line needs its own My Verizon account for messaging and backups. Those lines will be listed as Account Members and will have limited info. available to them regarding the account.

I have updated to OS X Mavericks and all of my music, photos etc have gone

Hi
I have updated to OS X mavericks and all of the data that was on my macbook is not there. I have tried changing users but there isnt another account there.
Will everything be deleted or will it be hidden somewhere? I am devasted to lose all of photos/music. Can somebody please help me out?

I'm just happy your data is still there.
Let it be a lesson, anything can go wrong at any time. Always keep a good backup!

I have been dragging my files to a external drive to have a back-up for them and I lost some of my folders. They just went completely missing. I didn't delete them, and it was all stuff that I have worked on in the past month. How do I get them back?

I have been dragging my files to a external drive to have a back-up for them and I lost some of my folders. They just went completely missing. I didn't delete them, and it was all stuff that I have worked on in the past month. How do I get them back?

You really should be doing backups with an actual backup application, especially one that will work automatically, and, if your external HD is large enough, back up your entire system. These can automatically back up only what's changed since the previous backup, and some will keep "archive" copies of things you've changed or deleted, also.
Too many things can go wrong, such as your internal HD failing, and you'll have a major project to reinstall everything.
You already have Time Machine, built-in to OSX. You might want to review the Time Machine Tutorial, and perhaps browse Time Machine - Frequently Asked Questions.
#27 in the second link mentions some alternatives, too.

I gave my old MacBook Pro away and no longer have access to it. I didn't think to deauthorize it first. I DO NOT want it to have access to all music in my iCloud or any music that may have been downloaded sinceI gave away the computer. It now belongs to m

I gave my old MacBook Pro away and no longer have access to it. I didn't think to deauthorize it first. I DO NOT want it to have access to all music in my iCloud or any music that may have been downloaded sinceI gave away the computer. It now belongs to my teenage daughter,who has since been in my WI-FI area and knows that code. I had EVERYTHING removed from the computer before I gave it to her (long story), but since I hadn't deauthorized the Mac,I'm assuming even without the itunes password the iCloud material would had loaded onto her computer.My iCloud had somehow included personal voice mails under Unknown Artist that I did not want on there or shared. How can I deauthorize the Mac Laptop without having the machine available to do it on? Change the iTunes/iCloud password? I should now have my desktop computer, new PC (Aspire) laptop,Ipod Touch, and if possible my Evo 3D as well as my boyfriend's Samsung smartphone being able to access the iCloud account/library--whatever it is called. HELP

Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work?

I have an iPod nano 6th generation and I downloaded 3 music videos but they won't play on my iPod. They only play on my laptop/iTunes. How can I get it to work? I know that my iPod should take music videos because there is a pre-made playlist called "Music videos". Can anyone help me please????

You can sync the music videos, but they won't play on your 6G Nano, because it does not support video playback. Sorry.
B-rock

I updated my iphone 5 and now it is telling me to be able to work i had to connect it to itunes and itunes it telling me that i have to restore my iphone. what can i do? i dont want to lose all my pictures and stuff like that.

I updated my iphone 5 and now it is telling me to be able to work i had to connect it to itunes and itunes it telling me that i have to restore my iphone. what can i do? i dont want to lose all my pictures and stuff like that.

Something went wrong with the update, this can and does happen with every version of iOS.
There is nothing wrong with the update.
Simply restore the device via iTunes on the computer.
If iTunes is stating it will take hours to update, that indicates an extremely slow Internet connection and is likely the reason the OTA update failed.

I updated my LG G3 this week and now it SUCKS! When I'm connected to WIFI, nothing on Facebook works. The photos and videos won't populate. I have to turn off the WIFI and only use the mobile data. Not to mention, I really hate the way it looks now.

I updated my LG G3 this week and now it SUCKS! When I'm connected to WIFI, nothing on Facebook works. The photos and videos won't populate. I have to turn off the WIFI and only use the mobile data. Not to mention, I really hate the way it looks now. Before I updated my phone, I really liked it, now I don't like my phone at all! When will this be fixed? I hope it's soon. I'm thinking of changing providers now.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My Iphone was previously Jailbroken, but then I tried to update it and the update never completed. So i deleted Cydia off of the phone, then I tried to update it again. It still didn't work, so I tried to restore it, but it didn't work error 21

My Iphone was previously Jailbroken, but then I tried to update it and the update never completed. So i deleted Cydia off of the phone, then I tried to update it again. It still didn't work, so I tried to restore it, but it didn't work error 21. Now my phone is a paper weight, i just need to restore my phone so i can update it and reload my phone back to normal.

The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
Try google...

HT1349 I rented a movie, tried to put it on my Ipad, it didn't work. the movie has now disappeared from my library.

I rented a movie, tried to put it on my Ipad, it didn't work. the movie has now disappeared from my library.
when I tried to sync, it said I had no internet connection which is not the case.
how can I get it back????

Once you move the movie from iTunes to the iPad, the movie disappears from iTunes. That's how rentals work.
If you can't find the movie on the iPad, you will have to contact iTunes support to get help with this. You could try rebooting the iPad and see if the movies shows up, but its gone from iTunes and it will not come back unless you rent it again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
You can try doing a search as well, by swiping to the right from your first home screen. Type the name of the movie in and see if it appears.

I just downloaded ilife every things working fine except, when i try to open iPhoto it said ''You can't open the application iPhoto because it may be damaged or incomplete. i tried to re-download it but my password didn't work for some reason. HELPPPP!!!

i just downloaded ilife every things working fine except, when i try to open iPhoto it said ''You can't open the application iPhoto because it may be damaged or incomplete. i tried to re-download it but my password didn't work for some reason. HELPPPP!!!

Make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
Happy New Year

I have os x 10.5.8 and noticed a menu extra that I have never seen before. Is there a way to identify it? I tried to delete it i.e. comm drag, didn't work.

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