I have recently downgraded my mac from yosemite to os mavericks but i want iwok apps which were free when i bought mac now why am i supposed to pay.
I was facing some problem in my macbook when i upgraded from os mavericks to new os yosemite. So I went to the apple store and they downgraded my macbook. Now after all the softwares removed i wanted to get pages keynote and pages in my laptop on which I have been working since so long. Initially i purchased them for free but now I am being asked to pay. What is the solution to this?
You cannot download the same Apps that you have on your iPhone. They are two seperate stores.
The store you have on your iPhone is the same for any iDevice (iPad, iPhone and iPod)
The store on your MacBook is only for Macs.
Similar Messages
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I have recently updated my OS from Leopard to Snow Leopard but now my external hard drive and even my iPhone are not recognized by my Macbook Pro! Anyone have a suggestion??
Zap the PRAM and Reset the SMC, then try again. If the problem remains, update to 10.6.8 and repeat.
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I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
hello! i am new to Macbook pro, i have recently transferred my data from my Pc to Mac, i can not open .exe file. Please give me any suggestion regarding this!
I have using Mac OS 10.9.2Try running it through WineSkin or CrossOver Mac, or installing Windows through VirtualBox, Parallels Desktop, VMware Fusion, Boot Camp, or similar software.
(106527) -
I have recently upgraded my iBookG4 from Tiger to Leopard 10.5.8 and find my Bluetooth USB adaptor no longer connects. The Bluetooth pane says inactive. Does Leopard require USB 2.0. I've had the adaptor for some time so may be USB 1.0
Bluetooth icon on menu bar shows bluetooth off. When opening bluetooth preferences it shows the devices I've connected previously,( my mobile phone), and other devices I've attempted to connect but not very successfully: my iPhone and MiniMac. The bluetooth dongle in the USB port shows a continual blue light but does not react and the iBook does not recognise that it is there. There is absolutely no reaction when I try to pair my mobile phone, which I've done successfully before upgrading to Leopard, either by the iBook or the mobile phone.
I assumed that Tiger was not bluetooth compatible with the iPhone or MacMini running SnowLeopard and hoped by upgrading to Leopard I could achieve some file transfers between the three devices (iBook, iPhone and MacMini) -
My imac is not recognizing any external dvd writer drive. I have imac with Core i7 and Mac OS 10.6.8. I have tried external dvd writers from Samsung and Amazon Essentials but the computer does not recognize any of them. Which Dvd writer is compatible?
I have an external firewire burner; it never shows on the desktop unless I insert a CD or DVD - that icon will then show (if I have my preferences set to show those on the desktop). Hae you checked in Disk Utility (Applications > Utilities) to see if it is listed under drives?
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I have downloaded a Maverick OS X 10.9.4 and installed it on my Mac from a USB, and i can't receive a Verification Code via SMS when setting up the iCloud Keychain. Please help.
Hello, Kutoz.
Thank you for visiting Apple Support Communities.
Here is some information that you may find helpful with this issue.
I'm not receiving the verification code via SMS.
Make sure that you have a strong cellular network connection on your phone.
Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
Make sure that the correct phone number is associated with your account:
iOS 7.0.3 or later: Tap Settings > iCloud > Account, then tap Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
OS X Mavericks v10.9 or later: Choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number listed under Verification number is correct. If not, enter another phone number.
If you can't access a device that has iCloud Keychain enabled, you can contact Apple Support and verify your identity to get help completing iCloud Keychain setup.
Get help using iCloud Keychain
http://support.apple.com/kb/TS4644
Cheers,
Jason H. -
I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly
Does this only happen with the tracks you have downloaded from the iTunes Store? Perhaps you should work the suggestions in this Apple support document first.
Troubleshooting songs that skip on iPod
B-rock -
Hi,
I have recently updated my iMac from OS x mountain lion to OS X Mavericks.
After that I can't upload any video and some files to my personal email account.
I have tried to send a small video clip to the sender as attachment. i have done this before
with the same video same and same email account. This problem found just after installed the
OS X Movericks. Can anyone please help me to sort this problem.
Thanks.
RomanPlease follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in earlier versions there is only one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
I recently bought my 1st iPhone. It is a 2nd hand iPhone 3Gs 16gb. I use Vodafone. The iPhone Version is 4.3.5 (8L1), Model is MC131B,
I have inserted my Sim card from my BlackBerry Storm 9500, but I cannot seem to find a way to access my Contact List the Sim card.
Also, I have synced my iPhone with iTunes on my MacBook, but my music doesn't show up at all on my iPhone. Any suggestions please?
I would greatly appreciate some guidance / advice please? Many thanks in anticipation...You can import the contacts from SIM.
It is covered in the manual:
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
I have recently purchased a film from iTunes but I am unable to watch it unless online? Is it possible to watch it offline as I downloaded it for a car journey ? Thanks
I have purchased several movies for iTunes and can watch all of them when I am offline. I bought them for the purposes of watching them on airplane flights.
Are those purchased movies? Are you sure that they fully downloaded? -
I have recently purchase a iphone4 from market but its lock from at
I have recently purchase a iphone4 from market but its lock from at&t can I unlock the same because its useless for me and also my money also waste for the same
i can got unlock code from apple if its
Chargeable so I am ready to payOnly the carrier can unlock it. AT&T will not unlock an iPhone. You need to return your iPhone and buy an unlocked one.
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Hi everyone,
My mac mini is new. I have a few issues with it.
But the most annoying is the malwares that infested it now. I have only been using it for about 3 weeks or so. Of course, I thought everything that popped up are safe to click and just standard to click. I don't know yet what's best. Either, I figure out how to remove these ads / malwares or I just thought of reformatting it and start anew with it.
What would you guys recommend and please include steps for me to follow. I'm no techy.
By the way, I do not see these extensions on my Finder files (Conduit, also known as Trovi, MyBrand, or Search Protect, etc.) As a matter of fact, my extensions folder is empty except for the Adblock and AdBlock Plus that I recently installed to kill the ads. However, it worked but it didn't stop MacKeeper and Facebook ads from popping to a new window each time I click a link, or just a space on a safari)
On YouTube, when I watch a video, every second, the other videos are pushed down for as long as i watch, they are kept being pushed down. These are done by ads that are being stopped by the AB and ABP. yes, the ads do not appear. Just a white space forever adding up. Very frustrating. Please help.
Thanks in advance!How to uninstall MacKeeper - updated
How to Remove MacKeeper
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
I recently upgraded my Mackbook Pro ma operating system from OSX lion to Maverick, but in the process I can not access my iphoto 9.1.5. How do I access it?
Download the Mavericks version from the App Store.
The iWork apps are free with a new iOS device since 1 SEP 2013. They are free with a new Mac since 1 OCT 2013. They are also free with the upgrade to OS X Mavericks 10.9 if you had the previous version installed when you upgraded.
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform. -
I bought student mac air through university account, Iworks were included when I purchased mac air. But there are no iworks and It's not free when I tried to download from App Store. OS was OS X Mountain Lion 10.9 When I received it. Is it because of OS? I upgraded to OS X Mavericks right after I got it.
Today, I went to the mac store and asked the staff about above issue. Apple obviously sent me a mac air which was manufactured before October 2013 and therefore, iworks and OX Mavericks weren't installed. I have refund for around £45 to purchase iworks. However, I wasn't happy with what Apple actually did. I asked for replacement and refund the one I got and getting the new one from store so I can use mac straight away. however, the refund takes 5-7 working days. The staff on the phone told me if I have enough money I can just buy the new one in the store and get refund later. So I gave up! I was so disappointed with Apple. Even though I use the mac now, this was not the one Apple promised when I purchased online. if anyone would like to buy a mac, Please go to the actual store. DO NOT buy a mac through MAC ONLINE STORE!!! I strongly recommend! I feel like I wasted my time because the company doesn't keep its promise.
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