I have renewed my membership with a different credit card but adobe says they are unable to load my plans and products?

Hi guys,
I am working from a Mac and and I recently changed my credit card to pay for my membership and was told that none of my products or plans are able to be loaded.
I did have two accounts, however one was a trial membership and one was a paid membership which is the one in question.
I would love to speak to someone at adobe but as usual there is NOBODY TO SPEAK TO and I am being sent around the same loop with troubleshooting solutions that do not help with my issue!!!! HUGELY FRUSTRATING!!!
Can someone please help me as I have a deadline in a few days and a lot needs to be done in a short period of time.
Thanks you!

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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