I have the 64bit version of itunes. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! Help!
I have the 64bit version of itunes on windows 7. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! I've uninstalled and reinstalled but it makes no difference. I have no access to other computers so at the moment I don't have a backup for my iphone should anything go wrong.
Please Help!
Hello ekbowers,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone 5. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in this article to completely uninstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 65 bit version of iTunes for Windows here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Thank you for using Apple Support Communities.
Best,
Sheila M.
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