I have transferred my documents from iMac to macbook air, but when I try to read then I get the message "This document is too old. Download it to version 09. How do I do that?

I have transferred my pages documents from my macbook pro to my macbook air, but I cannot read them as I get the message "This document is too old. Download to version 09". How do I do that? I spent over an hour on the phone to a technician at Apple but he was no help.

I have the same issue having replaced my 07 iMac for a new iMac, I was using iWork 08 (Pages) and all my Pages documents cannot be read by the latest iWork (Pages). I get the same message and, although I have worked out that any that had been exported to Word format can be read and then re-saved, I cannot now open the purely Pages documents to export them to Word first. I am amazed that the new Pages cannot read Pages 08 document but can continue to read Word ones! So, how can I get my hands on Pages 09, so that I can re-save them in the current Pages format?
Martin

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HT1926 After getting error 7, i un-installed all apple sw and installed iTunes, but when I try to open it, I get the message that the Library cnnt be read because it was created by a newer version of iTunes. What do I do?

After getting error message 7, I un-installed all apple sw and installed iTunes, but it would not open. Received the message that iTunes Library cannot be read as it was created by a newer version of iTunes. What do I do now?

Hey I finally got an older vesion of itunes to work!!! 10.7 x64 for windows 7
After uninstalling all apple products even quicktime
I had to delete everything from (program files, and program files x64, program data,)
And all downloads from apple, and I went in to search deleted other stuff from apple, and itunes
But definently not my itunes library and Playlist
Down loaded 10.7 x64 for windows 7, but checked (do not start when done)
Then I emptied my recycling bin and restarted my PC
I ran geek tech tool box same as reg cure pro, also PC Tools registry cleaner, and CC Cleaner
Then I emptied my recycling bin and restarted my PC
And wallah... It finally works, and I Love the older version anyways.
Easier to download and transfer music!!!!!

I can't download the Sandy Relief album that I pre ordered. Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already have, which I have not.

.Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already did. I checked the store menu and it indicated that there is nothing available to download. I don't have the songs or the album showing in Itunes anywhere. Not sure what to do.

Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

When I try to save, I keep getting the message "The document could not be saved. You don't have permission" - even though I am the Administrator and the Get Info displays "Administrator and (me)".

When I try to save, I keep getting the message "The document could not be saved. You don't have permission" - even though I am the Administrator and the Get Info displays "Administrator" and my_name(me)". Also, when I do a disk permission repair, it always repairs the same applications and files. Last night, I did a disk permission repair twice and both times it took a long time and did the exact same repair both times.

Disk Utility won't repair your home folder. Sounds like your home folder permissions are messed up tho. Try repairing them this way by using Lion Recovery.
1. Restart Lion, and before you hear the chime, hold down the Command and R keys.
2. You’ll be at the Repair Utilities screen. Click the Utilities item in the Menu Bar, then click Terminal.
3. In the Terminal window, type resetpassword and hit Return.
4. The password reset utility window launches, but you’re not going to reset the password. Instead, click on icon for your Mac’s hard drive at the top. From the dropdown below it, select the user account where you’re having issues.
5. At the bottom of the window, you’ll see an area labeled Reset Home Directory Permissions and ACLs. Click the Reset button there.
The reset process takes just a couple of minutes. When it’s done, exit the programs you’ve opened and restart your Mac.
Good luck
RM

I have music i have put on itunes from cd's i own but when i try to play them or update my ipod it says item cannot be found why did itunes lose the file

i have music i have put on itunes from cd's i won but when i try to play it or update my ipod it says cannot find file and have to locate it why is this

Because the file are no longer where they were when they were imported into your computer and added to your iTunes Library.
Did you move, rename or delete the files after adding them to your iTunes Library?
Do you use any other programmes, which may have moved, renamed or deleted the files, for example, Windows Media Player?
Were the files added to your computer's hard drive, or to an external drive which is no longer connected, or has a different drive letter now?

I installed itunes and quick time but when I try to open itunes I get a message that reads "quicktime failed to initialize (error -2096)"

I installed itunes and quick time but when I try to open itunes I get a message that reads "quicktime failed to initialize (error -2096). I have removed both itunes and quicktime from my computer and re-installed them and I still get the same message. What do I do to get itunes to work?

That one is often a compatibility mode problem. Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode

TS3212 When I try to start Itunes, I get the message" program can't start because MSVCR80.dll is missing from your computer - try reinstalling the program". When I try to reinstall I get the message Error 7 (Windows Error 126) - can you help me?

When I try to start iTunes, I get the message "program can't start because MSVCR80.dll is missing from your computper. Try reinstalling the program." When I try reinstalling, I get the message Error 7 (Windows Error 126)
Can you help me?????

Hello Charleen,
It sounds like you are unable to reinstall iTunes because of this error message 7. I recommend the troublehsooting found in the following article that mentions that error named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Take care,
Sterling

I've downloaded movies from the iTunes store to my iPad but when I want to play them, I get the message... iTunes Store Terms and Conditions but when I follow the link it still doesn't let me play my movies. What am I doing wrong?

I've downloaded movies from the iTunes store to my iPad but when I want to play them, I get the message... iTunes Store Terms and Conditions... but when I follow the link it still doesn't let me play my movies. What am I doing wrong?

Easy maybe, but a lot of users are used to playing the movies in iTunes on their computers so that is the first place they turn to on the iPad.
Enjoy the show!

I have repeatedly downloaded itunes but whe I try to run it I get the message "The registry setting used by the itunes drivers for importing and burning CD's and DVD's are missing. Please reinstall itunes. I have done this dozens of times

I have repeatedly downloaded itunes but whe I try to run it I get the message "The registry setting used by the itunes drivers for importing and burning CD's and DVD's are missing. Please reinstall itunes. I have done this dozens of times

Try removing and then reinstalling all the Apple software using:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

HT1923 when I try to install ITunes, I get the message that says "runtime Error". I've tried to uninstall old Itunes but can't complete it.

When I try to reinstall Itunes, I get the message that says "runtime error". What to do?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

I have just created an apple ID to use face time, however when I try to log in I get the message 'email already verified' and can't move on.

I have just created an apple id to use face time. However whenI try to log in I get the message 'email already verified' and then can't move on.
Can anyone help please.

You must create the account using an Apple device, a Mac (Lion or greater) or an IOS device (IOS5 or greater). Having done that you will be able to sign in from your Windows machine.
FYI, iCal is an application that can display calendars from iCloud (and others) it is not a calendar itself, merely a calendar client. In Windows Outlook is the calendar client.

I cannot upload photos from iPhoto 9 to Flikr. When I attempt to do so, I get the message "the login details or auth token passed were invalid." Please help.

I cannot upload photos from iPhoto 9 to Flikr. When I try, I get the message "the login details or auth token passed were invalid." I am using iPhoto 9 version 8.1.2, and my OS is 10.9.5. My computer is a MacBook Pro. I do not have this trouble with my iMac. This trouble started before I updated to OS10.9.5. I do not have this problem when uploading to FaceBook or sending by e-mail.
This problem started when I tried to upload some photos after hitting the "use other account" tab. This took me to a Flikr site asking me for permission to make my iPhoto information available to others. I clicked "yes," and then I changed my mind and clicked "no." I haven't been able to upload to Flikr since.
I searched Flikr and Yahoo for a solution, and Yahoo says the trouble is in iPhoto. I checked my Flikr account, and iPhoto extensions are enabled.
I need to upload some school and alumni photos, so I sure could use some help. I am Not computer proficient. Thank you.

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

I have Lightroom 5 installed on my MacBook Air but when I try to open the program I receive the message "An error occurred when attempting to change modules". I uninstalled, emptied trash and re-installed but I continue to get the same message.

I have Lightroom 5 installed on my iMac which I downloaded (uploaded?) to my MacBook Air (via wi-fi) but unlike the iMac, I'm unable to use the program on the MacBook Air. When I open the program on the iMac and click 'file', (as people using the program would know) there are 21 options - import pics, export, etc, etc - however, in the version on the MacBook Air, opening 'file' gives me four options - New Catalogue, Open Catalogue, Page Setup and Printer - and with that comes the pop-up message "An error occurred when attempting to change modules". Any ideas please?

A forum thread from 3 years ago talking about LR 1.x which had this problem seems to need permissions fixed or new folders created with the corrected permissions. You might try doing a repair permissions for your user and/or run LR as an administrator user. I am a PC person so cannot tell you exactly how to do that.
https://forums.adobe.com/message/1457020

I downloaded Firefox 4 Beta but when I try to give feedback I get a message telling me I have to sign up for the Beta before I can give feedback.

The feedback tab appears to the right of my search bar, but when I click on either the "happy" or "sad" button, I get the message directing me to sign up for 4 Beta. I uninstalled and reinstalled the 4.0 Beta 12, but that didn't fix the problem.

Are you posting from the Firefox 4 beta? Your user agent string (identifies the version of Firefox) is showing Firefox 3.5.5
If you are posting from the beta you will need to reset the user agent string.
# Type '''about:config''' into the location bar and press enter
# Accept the warning message that appears, you will be taken to a list of preferences
# Locate the preference '''general.useragent.override''', right-click on it and choose '''Reset'''
Also see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I have transferred my documents from iMac to macbook air, but when I try to read then I get the message "This document is too old. Download it to version 09. How do I do that?

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