I just bought a new iPhone 5 and both the itunes and the App Store apps don't work, can anyone give me some answers?
I just bought a new iPhone 5 and both the itunes and the App Store apps don't work, can anyone give me some answers?
Follow the directions here:
http://support.apple.com/kb/HT2109
Similar Messages
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I just bought a new iphone 5S and once turned on and pushed the button restore from Icloud, I'm stil stuck in this section i can't do anything plus i turned it off and on again and still not working, please provide me with a solution very urgently!!
Kindly note also that i did not work on this iphone before, i just turned it on and i cannot connect it to the itune and restore it as the itune cannot read the device since i'm not able to reach my home screen, I am stuck in my restoring screen.
Please help!!!!You dont have any data on your phone yet right?
If you dont connect your device to the computer and
Press and hold the Sleep/Wake button and the Home button together for at least 15 seconds, until the Apple logo appears.
after that click okay when it says itunes has detected an iphone in recovery mode. Then click restore
after that try again -
I just bought my new iphone 4s and when I make a call or receive a call I can barely hear them.
Plastic packaging film?
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I just bought a new apple iphone 4S and its has green and purple striples on it when not in use, is this norm? I took it back to the Verizonwirless and they said it was from the display protector on the screen?
it was from the display protector on the screen?
Most likely that is the reason. I have a screen protector on and see similar issues when the iPhone is not on. They're not noticeable when turned on. Remove it and see the difference. -
I just bought a new iphone 5s and and I barely can hear people's voice from the earphone.
Speaker of earplugs work nicely but earphone, no way. I transport my old number to this new iphone, I don't know what's going on but I'm getting very frustrated... Can anyone help me with that issue?
ThanksMake sure you have removed the clear plastic from the front of the phone. If you have, you can only adjust the earphone volume when you are actually in a call. Lastly, check out this support document and see if any of this helps. http://support.apple.com/kb/TS1630
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How do I upload my photo's from my iphone 4 to my pc computer.
I want to load the photo's into my new iphone 5cFollow this Apple article for instructions importing your photos from your old iPhone to the computer: http://support.apple.com/kb/ht4083
Once you have the Photos on your computer, open iTunes, plug in your new iPhone. Select you new iPhone in iTunes. Go to the Photos section at the top. Check the box to sync photos. Choose the options for which photos to sync (all from a select folder or section or individual folders). Click Apply.
Here is a screenshot to help. (It's from a Mac but it looks identical in iTunes on a PC). -
Snapchat and camera apps won't work can anyone help
Can anyone help it hasn't worked for 3 days and it's annoying me
Hello Tom,
I recommend trying these steps if you are experiencing issues with applications that use the Camera on your iPhone:
Camera is not functioning
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
My issue is still not resolved. What do I do next?
Contact Apple Support.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you continue to experience issues with just specific applications purchased from the App Store, I recommend reviewing this article:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I just bought a new iphone 4s and I can't get it to sync to my itunes? help!
I've follwed all the online support I can find and made sure my itunes was up to date...turned on and off both my phone and my macbook and still can't get my itunes to recongnize my iphone. Any tips out there? I'm brand new to the iphone world!
Thanks!it was from the display protector on the screen?
Most likely that is the reason. I have a screen protector on and see similar issues when the iPhone is not on. They're not noticeable when turned on. Remove it and see the difference. -
I just need to know how to update any software so I don't have to buy a new computer to use my itunes with my new phone.
See if your hardware supports Snow Leopard
System Requirements
Mac
Mac computer with an Intel processor
5 GB free hard drive space
1 GB RAM
DVD drive for installation
Snow Leopard US$19.99 order below:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
Helppppp!!
You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?
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Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
I have just bought a new iphone 4 as an upgrade to my iphone 3GS. How can I transfer all my apps including saved levels in games etc. and data and folders to the new iphone 4 and keep facetime etc on the new iphone 4. When I have done this for someone else they got all their data etc but lost the Face Time App and teh iphone 4 looked like the iphone 3 screen.
There is no FaceTime app for the iphone, FaceTime is built into the iOS. Follow the directions here:
http://support.apple.com/kb/HT2109 -
I just bought a new Iphone and when I connected it to itunes and I downloaded the backup from my last device, now I can't pass this step and every time I connect it to itunes is the same thing. And I can't download any app because problems with my account regarding the credit card but the information is correct and it says it is not!!!
You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?
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Just bought a new iphone 5, i have an old imac computer OSX 10.5.8 and itune version 10 (updated at great cost last year for iphone4) it dosen't let me restore data... any chance of update or do i have to thow away my computer (and never by Mac again?)
You an use your iPhone without connecting it to a computer.
But the product description for the iPhone clearly states that in order to sync with a Mac you must have OSX 10.6.8 or later. That version of the OSX is usually called Snow Leopard. There are two mo recent versions of OSX. OSX 10.7.x (Lion) and OSX 10.8.x (Mountain Lion).
If you can upgrade your computer to at least Snow Leopard I suggest you do so. -
I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be paying twice for each SMS sent. Help please
Wipe iPhone/iPad/iPod touch clean
There are a few steps to do:
Switch off iMessage in Settings > Messages
Switch off FaceTime in Settings > FaceTime (iPod touch 4th Generation or later, iPhone 4 or later and iPad 2 or later)
Delete iCloud in Settings > iCloud > Delete Account
Finally Settings > General > Reset > Erase All Content and Settings.
Un-register your device: https://supportprofile.apple.com
Now you can sell/give.
Now, you should get her a new Apple ID to sign in the options above.
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