I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?
I just bought an android phone and the previous owner of the number had an iphone and imessage wont work, how do I fix that?
I recently bought a Samsung Galaxy S4, and my wife has an iphone. We found out that imessage wont come through from her. After we went to the AT&T helpdesk they said that she could turn off imessage on her phone and that I would get texts on my S4. But then so would everyone else who has an iphone. That won't work for everyone in my company that has an iphone. So what I am wondering is- since I recently got this phone, should I get a new number? Or should I contact ATT or contact Apple to try and get this number de-activated? I'm thinking I'll never get into the icloud account that this number is attached to, but maybe someone has some advice on that?
I just sincerely want imessage to work on this phone and I'm willing to take the steps to do that.
Please help
Either one of the two should work - getting new number from carrier or contacting Apple to revoke phone number from imessage system.
That is if your problem is described correctly.
Similar Messages
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i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?
Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police. -
I bought an iphone 5 c off craiglist and when I got home I factory reset the iphone and now it ask for an Apple ID of the previous owner but the previous owner won't give it to me
Find My iPhone Activation Lock- Removing a device from a previous owner’s account
Only the former owner can remove the Find My Phone lock and erase the device. That can be done remotely. Without this the device is useless to you because it will be permanently locked. -
i think my iphone was stolen before being sold to me, i need help finding out who the original owner was to unlock the phone. any ideas on numbers i could ring? im super gutted
If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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I've had no issues changing Apple ID under preferences, etc. But it won't allow me to just click and change user name. Just says to put in password. I'm logged in under iTunes but haven't completely changed over my iTunes account from my old computer yet. Would that be a cause?
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I try to down load some app... But said that I have to read the new term on iTunes and agree. So by the time I get to the end of the term there was no agree thing for me to agree on. How can I fix that. Thank you for ur help.
Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?
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How can I activate my new (used) Ipad if the previous owner has the only log in information? I purchased it through Glyde and have no information on the seller.
What you've run into is the activation lock. Previous owners are supposed to wipe their devices, and to do that they have to enter their apple ID's. If yours wasn't wiped then it was a careless owner, or the dark side is that whomever sold it, it wasn't theirs to sell.
Regardless, what Deggie says is your only recourse. Get your money back or own an unusable brick. -
what if the previous owner of the ipod had Find my ipod to link it to their apple I.D and their is no way that I can contact them ?
Then your iPod is useless. The previous owner should've unlinked the device from their AppleID before passing/selling on the device to you, and you should've checked the device was properly wiped before buying it.
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I have An IPAD 2 AND I forgot the password and my e-mail abd I'm the previous owner of the device,how could I activate the IPAD again ?
The Apple ID and Password that was Originally used to Activate the iDevice is required.
If necessary... See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or try Apple ID FAQs > http://support.apple.com/kb/HT5622 -
I recently bought a pre-loved Macbook which has been sparsely used but I only realised Mackeeper was installed after I got back home. I did a thorough check previously before I bought it but I didnt know what Mackeeper was until I checked it out online. I want to get rid of it completely and the only way to do that is to reset my Macbk to factory mode but by doing so, I will delete Microsoft Office too and the previous owner had lost the key product no and the neccessities to reinstall the software. I have seen others say something about moving it to an external hard drive but I don't have one and I think it would be costly? Please, any experts on this matter come forward and give your best opinions. Thanks!
Additional info -
Software type: OS X 10.9.2The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
i changed my email for my apple id, but i can't change my iCloud account because i can't remember my old password, and now i need to use iCloud for my new IPhone but it isn't working, how do i fix that?
If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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hello there peeps, i cant use the iphone that i bought from a local buy, swap and sell site. the phone was restored to factory setting and i used it for 4 months but after that a message appeared and said that this phone has been lost. i tried to restore it again but i need the previous owner's apple id and password.
i tried to contact him but i cannot reach him already, i tried reaching him on the sell site's page but still no response. i am pretty sure that the phone is not stolen coz i was present when he restore it to its factory setting. i just wanna ask you people what else can i do with it to be activated again, i paid $200 for this iphone 4 and dont just want it to go down to the drain. PLEASE HELP.. thank youonyok13 wrote:
... i cant use the iphone that i bought from a local buy, swap and sell site.... i just wanna ask you people what else can i do with it to be activated again,
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818 -
is there anyway i can remove my iphone from previous owners icloud/ itunes account. if i cant contact them? there has to be something that can be done . the phone is use less if i cant link it to my on account. Please help.
If this phone you bought was already running iOS 7 and had the new activation lock enabled, you can't do anything.
That's the whole point of the feature. If it could be bypassed it would be a pointless feature.
If you can't get the previous owner to unlock it, you've wasted your money. -
So I have snapchat and i have been using it but it doesnt send me notifications...how do i fix that?
I have snapcat but when I recieve one i dont get a notification....how do i fix that so i get noticfications when i recieve one?
You may be able to restore the iPod to operation by:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
Otherwise you need service. Likely the screen needs to be replaced. To do it yourself see:
iPod Touch Repair – iFixit
Apple will exchange it for this price.
Apple - Support - iPod - Repair pricing
There are also third-party places like:
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Maybe you are looking for
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