I just got BT Infinity but need some help!

Hello everyone just joined the infinity club! new to BT! *waves" moved from BE* well i have a slight problem the engineer has came and all is installed and working well but I am not getting the quoted speed of 80mb download and 20mb Upload. I phoned BT up and was told it could take up to 24hours but the line came on fine and seems to be stuck with the old profile of 40mb download and 10mb upload (from what i read on the forums that was the old speed) line is very stable and pings are low.  just wanted to double check if i should be worried at all since when it comes to customer support i never have much trust for overseas call centres!

Zerolimitz wrote:
Hello everyone just joined the infinity club! new to BT! *waves" moved from BE* well i have a slight problem the engineer has came and all is installed and working well but I am not getting the quoted speed of 80mb download and 20mb Upload. I phoned BT up and was told it could take up to 24hours but the line came on fine and seems to be stuck with the old profile of 40mb download and 10mb upload (from what i read on the forums that was the old speed) line is very stable and pings are low.  just wanted to double check if i should be worried at all since when it comes to customer support i never have much trust for overseas call centres!
Hey thanks for the quick reply!
I just got this message when i tried:
Sorry, our records show there's already an existing order for this phone line. Please check your details and if entered correctly, call us on 0800 121 8085 to speak to an advisor for help. Lines are open Monday to Saturday 7.30am-10pm and Sunday 9am-6pm.

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