I just installed the latest update on my iPhone 4 and now it's nothing but a white screen and my computer wont even connect it to my itunes when I plug it in the USB port. What happened?
I installed the latest update to my phone. Half way through it asked to connect to itunes. After updateing it had some type of error and wanted me to restore the phone. After restoring, another error box popped up and said that it could not be restored. Now it won't connect to itunes or my computer at all and is nothing but the black start up screen with the apple logo, or it's just a white screen. What happened?
DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....
Similar Messages
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When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos. I have gone to settings-location services- but whatsapp is not listed in the list below. Please help!!!!
Contact Whatsapp for support.
There is no logical expectation for Whatsapp to be listed under location services or for that to have any affect on what the app can access. -
Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
I tried to install the latest update on my iPhone 4s and now it seems to be frozen with an apple icon and a loading bar on the screen. I've tried turning it off, plugging it in to the wall outlet, plugging it into my computer. Nothing works. Any ideas?
connect it with the computer and let it finish or restart the process it takes a very long time
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Hello everybody, Im trying to update my ITunes on my MAC (laptop) to the newer version so I can then be able to update the latest updates for my Iphone-3G. I don’t require a complete reinstall just need to be able to update my itunes.
What I have tried so far is I had my MAC search for update’s and it said that I should update to (ITunes version 10 . 6 . 3 ) So I asked it to do the update but after 2hrs of waiting for it to download/update it then puts up a message saying the following- (In order to continue installation, please close the following application: ITunes).
When I tried to do this another message comes up that says- (The update ITunes can’t be installed. The following install step failed: run preupgrade script for Apple mobile device support. Contact the software manufacturer for assistance.)
I have also tried to run the update while having closed ITunes before I even start the update but the same problem happens after waiting about 2hrs.
Some one that had the same problem said this might be happening in the older operating systems. But that does not make sense because surely Apple want customers who own a MAC and i-phone to still buy from iTunes.
My MAC is about 4-5years old. I have a i-phone.3G,
Can anybody help me please and Thank you?Download iTunes using the tab at the top of this page. Then run the update with iTunes closed.
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I went to do the latest update on my iphone 4s, and it said to connect to itunes so I did and continued to click restore and then it updated my phone through itunes. Then after about 40 minutes of it updating it still has the connect to itunes screen on. It won't go away and I have tried restarting and turning off my phone various ways various times. I don't know what to do!
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Note:
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download -
My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either. This happened after I agreed to a software update which failed. How can I get it going again?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Neither my iPod Touch nor my iPhone will show up in iTunes when I plug in through the USB cable. My software is updated, I've restarted everything, I've reset the devices, but still no luck. Help?!
Check your System Profiler to see if your computer is recognizing them. You may need to reset the computers SMC.
Resetting the System Management Controller >>
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G + 120G OCZ Vertex 3 SSD Boot HD -
im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to restore?
Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.
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Is there a reason that I can't download the latest update for my iPhone 4? It downloads halfway and then stops.
Have you ever jailbroken your iPhone with tether? Because if you have the jailbreak keeps a file on your phone making it so you can't update. To solve this problem your going to have to reset your phone.
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The latest update of my IPhone 3GS has failed, now i can't use the phone. Please help.
The latest update of my IPhone 3GS has failed, now i can't use the phone. I have tried to restore but i get a message saying 'Iphone could not be restored. An unknown error occured(6). I am running the latest version of itunes (10.4) Please help.
Place your iPhone in manual recovery mode or DFU mode.
1. Connect your iPhone
2. Open iTunes
3. Hold down the home and power button for 8 seconds. After 8 sec, let go of the power but still hold down the home button until iTunes recognize your phone in recovery mode -
I bought my 6 plus last night decided to upgrade the IOS 8 like they suggest and now all I see is a white screen with the apple sign in the middle with an occasional flashing red screen. Did my new phone seriously just crash? What do I do now? I left it overnight with the white screen, thinking maybe it'll go away and needs time to upgrade. Woke up this morning, nope still white screen. Very disappointed with Apple. I was so excited to get my phone and can't even use it right now.
First turn the iPhone off and back on and see if it works. If that doesn't work then do a Reset by holding the Sleep / Wake Button (The Power Button) and the Home Button at the same time until the white Apple Logo appears, the release both Buttons and wait until a Full Reset occurs. The iPhone 6 should come back to your Lock-Screen. If that doesn't work then you could connect the iPhone 6 via the Lightning Cable to a Computer with a Current Version of iTunes. Then open iTunes on the Computer and wait until your see a Button that represents your attached iPhone and click on it. This should bring up a Summary Screen on the Computer within iTunes. At that point your can choose Update Software if an Update is available or Restore the iPhone to Factory Settings / New In The Box, or you could try to Restore from your Backup if a current Backup had already been saved from a previous iPhone.
If you don't have a computer with iTunes and you can get the iPhone back on, then go to Settings>General>Software Update and see if the iPhone is still on iOS 8.0 or if it is now on iOS 8.0.2 -
Hallo ,I have an IMAC 21.5. which does not start.When i press the power button i hear only beep with an interval of 4-5 seconds.Some times when i take off the RAMS and put them again then get a white screen and shows that i have to insert a bootable device.Then i bought OSX mountainlion on line and wrote it on a DVD and tried with a USB key board to start the DVD.But does not work.Please help me to get this imac work.
Thankyou in advance for your help.
TerrenceHey terremo,
Thanks for the question. From the information you provided, it sounds like the iMac is successfully turning on, however video is not displayed. These symptoms can usually be isolated further by the troubleshooting steps in this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks,
Matt M.
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