I just need the line activated!

I registered for a home move on saturday, it said that because I have all of the equipment and there is a line in my new flat already, that they would just activate it on the 1st of October. I received an email today telling me that I would have an engineer out to isntall my new service on the 19th of November... nearly 2 months away. I called BT and they said they would just try and move my installation sooner, and would call me back.
last time I moved with this service I moved onto a line that hadn't been used in 8 years, and there was no problem although they couldnt transfer Infinity as the line wasn't new enough. It took them 1.5 weeks to transfer my service, they didn't come out and instead did it all from their service centre, by literally just turning the line back on.
This time I have the same situation, but instead they believe they are sending me new equipment (which I already have), as well as sending an engineer to turn it on. Again, last time I moved they said that they were sending an engineer but didnt bother to tell me that he wouldnt actually be coming because they wouldnt need to be at the property (one day of full work out of the window for nothing).
They speciifically told me when I requested the home move that it would be the 1st of October, only to email me today saying I had to wait 2 months.
What do I do? I need it for all work purposes. As does my partner. I have the equipment already, I have the line, I just need them to flick the switch on. Why do I have to wait 2 months for that?
I have tried to be polite on the phone with the people I have talked to. I'm not sure how long I can keep up the understanding tone for...
Callum

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they may be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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