I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating. on hold forever with

i just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating. on hold forever with customer service.

First check to see your plan is active: Adobe ID
Try launching Photoshop choosing Trial instead of a purchase.
Mac /Applications/Photoshop CC/Photoshop CC.app
Windows C:\Program files\Adobe\Adobe Photoshop CC\Photoshop CC.exe
Then once inside, go to Help > Sign in... There, use the email address and password for your account and it should activate.
If that does not work, could you tell me what version of PS you have and what os version you are using?

Similar Messages

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it it gives me a message saying "Creative Cloud is not open anymore" help!

Since you didn't include any pertinent info such as the Mac model and OS version you are running, here is some general information:
Mac OS X: Gray screen appears during startup
Depending on which OS yours came with originally - and which OS you are now running - you would either need your original install disks - you can call Apple for replacements by giving them your serial number. Or you may be able to reinstall the OS by using recovery (again, depends on which model/which OS).

I have downloaded and installed creative cloud yesterday and wanted to use the free trial first, but when I go to open photoshop it says my trial has expired

This is a totally new account, and I dont understand why my trial has expired when its a new account.

NOthing you can do. Sometimes this happens - technical glitches on your system or attempts at tampering. It can't be fixed. You have to buy the software or try tomrun the trial on another machine.
Mylenium

When I receive mail with an attachment on my I pad, the email shows the attachment (paper clip) but when I try to open it it just shows an envelope under the heading mail

I can't open any attachments received with my e mails despite it showing that there is attachment included

Actually I have not received a response to my query yet!!
Please disregard "This helped me "

How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

Return, cancel, or exchange an Adobe order
or contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have my own icloud account separate from my family's apple ID for itunes. I need more storage for icloud...do I have to pay a separate $20/ month to get more storage or does the $20 include all members of the plan?

I have my own icloud account separate from my family's apple ID for itunes. I need more storage for icloud...do I have to pay a separate $20/ month to get more storage or does the $20 include all members of the plan?

Welcome to Apple Support Communities
If your iCloud account uses your family's Apple ID, you will pay $20/year for all your family members. If your iCloud account uses a different Apple ID than your family's Apple ID, you will pay only for you

What is Apple's official plan for future battery replacement in the Macbook Pro with Retina Display?

What is Apple's official plan for future battery replacement in the Macbook Pro with Retina display?

No one here works for Apple nor does Apple visit this message board. We are all end users like yourself helping each other out.
"Official" Apple "replacement" announcements will be listed on their website and possibly on their Knowledge Base website.
Check the All Programs website too.

I have just subscribed for a monthly billing for my acorbat pro XI, the problem is i have clicked on the link on the email that have sent me to activate it but its still not allowing me to acess this and see my PDF's

i have just subscribed for a monthly billing for my acrobat pro XI, the problem is i have clicked on the link on the email that have sent me to activate it but its still not allowing me to acess this and see my PDF's, how to i activate my new license?

Can you explain the problem in more detail - "not allowing me to access" isn't clear to me. If you get any errors, please give the full wording. If you just don't seem to have any useful functions under TOOLS, make sure you are NOT still running Adobe Reader.

I have PURCHASED iTunes music on my iCloud account. The music appears on my iPhone. How do I get selected music from my iTunes on my iMac into the Cloud?

I have PURCHASED iTunes music on my iCloud account. The music appears on my iPhone. How do I get selected music from my iTunes on my iMac into the Cloud?

Sorry - not sure what you are asking. The Purchased music on your device is either on your device (i.e., downloaded to it), or it is not downloaded, in which case it is in iTunes in the Cloud. On your Mac, the same is true. Each device or machine may have different Purchases downloaded from iTunes in the Cloud.
What is it that you are wanting to do?
Cheers,
GB

Where can I purchase AC Adaptor for my Airport Extreme as the original one is broken?

Where can I purchase AC Adaptor for my Airport Extreme as the original one is broken? I have tried to go to Apple Store in Singapore / Hongkong, they do not sell just the AC adaptor. They asked me to purchase new Airport Extreme / upgrade to Time Capsule.

Here's one source for these adapters:
We Love Macs

I currently have the 2 gig data plan for $50, plus a free 1 gig promotional attachment but Verizon is currently offering the 3 gig data plan for $50, but if I upgrade will I lose the free 1 gig promotion I currently have attached to my account?

I currently have the 2 gig data plan for $50, plus a free 1 gig promotional attachment but Verizon is currently offering the 3 gig data plan for $50, but if I upgrade will I lose the free 1 gig promotion I currently have attached to my account?
I understand I will still be getting 3 gigs of data for the $50, I would just like to continue to have the free 1 gig promotion I was already getting, if you Verizon was willing to do it before then why can't they continue to do it now?

Like Ann154 said, changing plans often results in the loss of any promos you may have. In your case, it makes no difference to the price you will pay - you'll have 3 GB for $50. Whether you have 1GB free, or a better price on the 3GB plan is a wash. I'd leave things alone....

I just downloaded Mountain Lion for my MacBook Pro from the App Store. Can I also download it for my iMac without paying the $19.99 fee again?

I just downloaded Mountain Lion for my MacBook Pro from the App Store. I was curious if it is possible to downloand Mountain Lion to my iMac without paying the $19.99 fee again? Not trying to be a cheapskate, just curious if App Store purchases are universal like iTunes Apps.

You can re download Mountain Lion for free on all your authorized Macs using the same Apple ID used for the original purchase.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion.
Then right or control click where you see Installed then click Install.

I imported about 300 RAW images yesterday and worked with them for about an hour. iPhoto locked up on me and I rebooted. After I did the event icon is now gray and it says there are no photos. I know the photos are there. Any idea how I can recover them?

I imported about 300 RAW images yesterday and worked with them for about an hour. iPhoto locked up on me and I rebooted. After I did the event icon for that event is now gray and it says there are no photos. I know the photos are there. Any idea how I can recover them?

a best practice to is to never have any computer program (including iPhoto) delete the photos from the card but to import the photos and keep them and then after at least one successful backup cycle has completed and then reformat the card -- I use three very large (32 GB) cards in rotation so I do not reformat for typically a year or more giving me one more long term backup of my photos
Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
LN

I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating. on hold forever with

Similar Messages

Maybe you are looking for