I Just received the update to iTunes, when I I look at the screen I do not see the normal icons. When I select movies I do not get the new downloads unless i select the list in the sub file. How do I get backto the old method of seeing and using iTunes??

Question

I Just received the update to iTunes, when I I look at the screen I do not see the normal icons.  When I select movies I do not get the new downloads unless I select the list in the sub file. How do I get back to the old method of seeing and using iTunes??

Answer 1

I can tell you that this is some of the absolutely worst customer service I have ever dealt with. I found out from a store employee that when they are really busy with calls, they have third party companies taking overflow calls. One of those companies is Xerox. What can a Xerox call center rep possibly be able to authorize on a Verizon account?  I'm Sure there is a ton of misinformation out there due to this. They don't note the accounts properly or so everyone can see them. I have been transferred before and have asked if they work for Verizon or a third party also and was refused an answer so, apparently they aren't required to disclose that information. I spent a long time in the store on my last visit and it's not just customers that get the runaround. It happens to the store employees as well and it's beyond frustrating.