I keep crashing. thought it was a add on but now it isnt. I got these two crash reports. bp-b58733f9-1bd5-4dcf-b103-2095621205125/12/201210:27 AMbp-6d911984-eb7

firefox keeps crashing. I uninstalled and reinstalled and took off add ons which I thought were the problem. It is still crashing.

Perform the suggestions mentioned below:
1) Restart your Windows in Safe Mode as described in the following article:
* http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
2) Uninstall Firefox as described in this article -> [[Uninstalling Firefox]]
* Restart your system
3) Download latest Firefox version from the following link using some other Web Browser:
* http://www.mozilla.com/en-US/firefox/new/
4) Install Firefox 12 as described in this article -> [[Installing Firefox on Windows]]
* DON'T START FIREFOX YET
5) Create a New Firefox Profile as described in the following article:
* [[Basic Troubleshooting#w_8-make-a-new-profile|Basic Troubleshooting - Make a New Profile]]
* Now start Firefox using this newly created profile.
Check and tell if its working.
-> IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile.
* [[Recovering important data from an old profile]]

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