I keep getting the message that I am not on the current version of Firefox, but when I attempt to download the latest version I am told that I already have the latest version. What's going on?
I have no more details to provide. The question that I asked summarizes the problem completely.
Since I continue to get the cryptic message, I have decided to try a different browser, namely Google Chrome.
Similar Messages
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I have no other accounts.
If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
Somehow my iphoto got canceled? I keep getting this message "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled. How do I fix this?
No - you can not open iPHoto - you need version 9.5.1 - I did not suggest Photo
I suggested
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto - 9.5.1 in your case
LN -
Tried to copy a movie from my iTunes account to my iPhone and keep getting this message……. iTunes could not copy "L.A." to the iPhone "Michael's iPhone" because of a timeout occurred.
I completely understand what is happening. I know that you are connected to the Internet. I made the suggestion because I have seen it work in similar circumstances. The Apple iTunes servers can be a bit fussy about things and sometimes rebooting the router clears up this miscommunication between iTunes and your network.
Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
Sometimes refreshing settings will help clear up weird problems. -
I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.
Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.
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How do i get my ipod touch out of recovery mode......keep getting error message saying ipod could not be restored an unknown error occurred.
Been trying all night to sort out but just going around in circlesI have not seen a solution for that error but try:
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have been trying to download a movie for several hours now and I keep getting a message saying i"could not load video"
Hello there, SteveShanaman.
The following Knowledge Base article provides some great steps for troubleshooting applications:
iOS: Understanding multitasking
http://support.apple.com/kb/ht4211
Particularly:
Additional Information
If an app doesn't respond to your input, or doesn't perform as expected, do the following, testing after each step:
Check for app updates.
Force the app to close.
Restart your device.
Update your iOS device.
Learn more about troubleshooting apps.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I keep getting this message and PSCC will not open:Unable to start your subscription for Adobe Photoshop CC. I keep trying again with no results. I am on automatic pay system. This should not happen.
I had it open a few minutes ago. Closed it and went to reopen to no avail. How can I open and continue to work?Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Why do I keep getting this message - it is simply not true. 'You are signed in with a different Apple ID than previously used with Podcasts. Do you want to sync these podcast subscriptions and stations?
<Email Edited by Host>Please sign out of the iTunes Store by selecting
Store ▹ Sign Out
from the iTunes menu bar. Then sign back in. -
When I want to syncronize my photo's from my computer to my Ipad, I get the message "itunes photoprocessor was not installed correctly, please reinstall itunes, error 7"
When I did so, the same message appears again and again.
Anyone knows the solution?
Thanks on forhand.Repair Apple Application Support.
START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button -
I purchased more storage space(10gb)for my IPAD,but when I attempted to download an app an error message prompted me to purchase more storage.According to my ICloud I have 15gbavailable Any suggestions Help!!!
If you are trying to download an app and get an error about not enough memory, it's talking about memory on your iPad, not in iCloud. I don't know what you mean by purchasing more storage space for your iPad, you can't add more memory to a device. You may have bought more memory in iCloud, but that's not going to fix your current problem. You need to delete songs or video, or some other large files from your iPad to make room for a new download.
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i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!
(I think the daughter got he better end of the deal!) I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.
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HELP! I keep getting this message "network connection could not be established."
I just updated my iPhone 3GS but when I try it with my iPad 2, I keep getting this message, "There was a problem downloading the software for the "iPad". The network connection could not be established. Can anyone please tell me what to do? Thanks.
Cheryl and Hmariepugh-
The problem may be at Apple's end due to the large number of people trying to update at the same time. I suggest you keep trying. Perhaps it will be easier during early morning hours U.S. time, before 10 AM GMT.
Fred -
I have a Widows 8 laptop. I cant open Itunes. I get a message "Itunes software does not install on 64 bit operating system" Can anyone tell me how to get it installed?
If you are referring to Vista Support, It may be after the new year before it fully supports vista. I have not upgraded to vista yet but I was thinking about it!
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Why can't I open a pdf file on my desktop? I have Adobe Reader and running OS 10.10.1 I keep getting the same message: "Adobe Reader could not open '8pdk_96_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
I tried that.
I saved the file 8pdk_96_4.pdf to my desktop and tried to open it using Adobe Reader but I get the same message: Adobe Reader could not open '8pdk_96_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
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