I keep getting "unable to connect to web services" when attempting to use them.

I purchased an HP Envy 114.  I have connected to the network and am able to print from mulitple computers with no problem.  When attempting to connect and authorize web services it asks me to accept the terms, then "checking for product updates".  It always comes back saying "Unable to connect to web services.  Confirm internet access and try again.".  I have set up the wireless and it diesplays the IP Address and Network name.  I'm not sure what else to try at this point.  There is no help after that, I just keep getting sent in circles. 
This question was solved.
View Solution.

Hello davidarmstrong.
Try replacing the DNS server's IP address to 8.8.8.8 and 8.8.4.4.
For this, you will need to enter the printer's EWS by typing the printer's IP address in the URL in any internet browser (Internet Explorer or Firefox).
If you have any doubt, please let me know.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP7520 Unable to Connect To Web Services

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    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Re: HP Photosmart 7525 unable to connect to Web Services

    Gary,
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    Hi @VinceASal,
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    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Photosmart 7520 scan to email problem. Unable to connect to web services

    I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
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    Hi Iru67,
    Welcome to the HP Support Forums.  I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP 7520 Unable to connect to web services

    Hi,
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    or if there is another way to fix this issue pls let me know.
    first time poster here.
    thx

    upscope
    Welcome to the HP Community Forum.
    First:
    Reset Web Services in ePrint Printer
    See Section titled:
    Method Two – Set Static IP Printer Connection
    Next:
    In answer to your question:
    This visual shows you the EWS page and the general layout of the EWS Network tab:
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • HP Photosmart 7525 unable to connect to Web Services

    Pretty much the same issue as everyone else...bought the printer at Costco last year.
    It was working great for a while, printer was connected to the internet, prints perfectly from different devices, scan-to-email, fax, etc...
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    Hi vincesfo,
    Welcome to the HP Support Forums.  I see that the scan to email feature of your Photosmart 7525 printer is giving you a scan failed message.
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    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Unable to connect to web services

    whenever I try to use an app on my printer photosmart 7520, I get a error message "Unable to connect to Web Services Confirm Internet access and try again", my meb service is on I can connect to the printer through the network and from the printer I can connect to the internet. My computer is a HP Pavilion model # p7-1380t and I am useing Windows 7.

    Hi monkeyhead,
    Welcome back to the HP Support forums, it's been a while since you last posted.  I understand that you are getting an error message when you try to enable your web services.
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    HP Support forums post by Happytohelp01
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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