I keep losing my dvd videos from my playlist

I import my dvd's with anydvd and dvdclone mobile the files are transferred and shows good then after one or two updates my movies would either disappear or duplicate itself. For example I had a JLO concert along with 5 other movies after the update I ended up with 5 copies of the JLO concert and my other movies are all gone??? AM I updating wrong or do I have some setting off/on or out of sync?
HP dv1658   Windows XP Pro   Ipod video 80GiG

Are these purchased ringtones?  I read in another thread that this is a known issue with 8.1.1 re: purchased ringtone disappearing.
Said to contact Apple support to get a refund for the paid ringtone.

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