I'm connected to the Wi-Fi network OK but safari and email say I'm not connected to internet
I'm connected to the Wi-Fi network OK but safari and email say I'm not connected to internet so nothing happens.
You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
Similar Messages
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does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx
Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
B-rock -
hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
once again I am trying to download the new update 8.1.3 and it says I am not connected to the Internet which I am. Any suggestions ?
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
I have downloaded Photoshop Elements 12. When I doubleclick on icon, it says that sign in is required. I click sign in and it says I am not connected to the internet. Please help! I've been trying for 3 days.
Sign in, activation, or connection errors | CS5.5 and later
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i bought my ipad from ksa and am from egypt .. my ipad connected to the itunes in ksa but from someone else laptop and i came here to egypt and it says itunes could not connect to this ipad becuz an unknown error :S what should i do please someone tell me !!?
Your iPad is syncd with iTunes on your computer and your iTunes account controls what's in your iPad. Previously it must have been sync'd with another person's iTunes account in which case you need to completely clear it out to make it your own.
Go to Settings > General > Reset (at bottom) > Erase All Content and Settings
Then plug it into your computer and restore it with YOUR iTunes account.
Or if your have an iTunes account already setup under your name with your own apps and media -
Plug it into your computer, open iTunes if it doesn't open automatically and on your iPad page, click Restore
Let it proceed. Then the iPad will no longer be looking for someone else's account. -
IMessage will not let me in and keeps saying I'm not connected to the internet when I am
Imessage will ill not let me in and keeps saying I'm not connected even though I am.
1. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
2. Make sure phone number or email address is correct
3. Restart iPad -
When i try to connect my iphone to itunes it comes up with a message saying "itunes could not connect to this iphone, an unknown error has occured (0xE8000012)
i have recently bought new laptop and downloaded/installed the newest itunes and this has happened.. any ideas?read
Error -50
Delete Storm Video, QuickTime, iTunes, then reinstall iTunes. See also KB TS1583for error -50 -
I just downloaded iTunes 11.0.3 on vista and it says iTunes could not connect to this iPod touch... Need help please
What is the exact wording of the error message?
Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
I recently bought a MacBook Air for work. Whilst at home, both my Macbooks are connected to the same Wifi network. Sometimes, the 2 Macbooks are connected and I can access the shared folders, which is great. However, every now and again, the connection seems to be lost. Is there something I need to set up so that every time both Macbooks are switched on and connected to my Wifi, it will automatically be linked?
Any help is much appreciated!I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time! -
Ipod Stuck in "boot Loop" and itunes says I'm not connected to the internet.
Aright well I'm having a huge problem fixing my ipod. Let's start at the beginning, i wanted to put new music onto my ipod but itunes wasn't detecting my ipod, it said i have to restore my ipod to factory settings, so i manually did it from the ipod it's self. When it started to boot up again it just froze at the apple logo. and the loading wheel is stuck. after some research i found out that its called "boot loop" and the only way to fix this is to restore it from itunes itself.
sounds simple enough, so i go ahead and connect the ipod to itunes and try to restore it (via DFU mode) The restore wont happen because it says im not connected to the Internet, when clearly i am. So in a nutshell.. in order to restore my ipod.. i need to get itunes to recognize that I'm connected to the Internet.
I've done everything i can think of, make sure my firewall isn't interfering and itunes is enabled. The Internet proxy is what it needs to be. Ive uninstalled and reinstalled itunes. I actually chatted with a apple tech and he couldn't seem to help me out.
If anyone can help me or has been in this situation and know's exactly what to do. please let me know.. it would be greatly appericatedThat was the first thing I tried..what the site told me, but its still telling me I'm not connected to the internet when I am. Should I just delete everything by hand. Like I said I wanted to take it back and upgrade to the 80 gig ipod.
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I Keep trying to install the new 8.0.1 to my iPhone 5s but keeps saying I'm not connected to the Internet.
Apple has pulled the iOS 8.0.1 update due to problems.
They will release it's replacement, iOS 8.0.2 "in the next few days".
Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
We are also preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it's ready in the next few days. -
connects to wifi, but safari and some others say not connected. weather ap works fine. this condition just started. i reset the wifi and restarted, but still doesnt work
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Unable to connect
Firefox can't establish a connection to the server at google.com.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls -
When I try to connect to safari, I receive the notice "safari cannot open the page because it is not connected to the internet". I get a similar message when i attempt to open any of my three mail accounts, which I have since deleted and tried to reset. The message is something along the lines of "cannot open account - check outgoing mail server..."
I am using the same wi-fi address I've always used. The ipod shows that it is connected to the server and should not be having problems.
I've already done a network reset, twice. Other computers in my house work just fine. This was a spontaneous issue that began two days ago. Again, it's affecting both mail and safari (that includes itunes store, maps, anything internet based, really - it says "cannot connect")
Thanks.I am using a MacBook Air connected to my home WiFi and the connection is trouble free. When I try to connect my 3G iPhone to the same network it asks for my password to join and then shows the WiFi connection with full bars BUT when I launch Safari on the iPhone is says:
"Cannot Open Page"
"Safari cannot open the page because it is not connected to the Internet"
I went to Settings > General > Reset > Reset All Settings ... and this did not help
I went to Setting > General > Reset > Reset Network Settings ... and this did not help
I checked the DNS settings under Wi-Fi > my home network > DHCP and the address there (192.168.10.1) matched the number on my MacBook Air under "Network Preferences"
Safari on my iPhone was working flawlessly with Wi-Fi connection only 24 hours ago.
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