I'm trying to install new fierefox. Then I get the message to close firefox in order to install it. How do I do this???????

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What model iMac and what version of the Mac OS is installed? "About this Mac" from the Apple menu is a good place to start.

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I have uninstalled and reinstalled the most current edition of Adobe Reader, including the patch. When I open a PDF file, the screen is first grey, then viewable, but the message "Adobe Reader has stopped working" comes up. How do I remedy this?

I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?

RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened.

When trying to access my yahoo email I get the message MFMessageErrorDomain error 1032. What is it and how to I get my mail?

Having trouble with email. Error message 1032?

Thanks. I did this and all my e-mails came up.
For those of you who don't know this, if you press the round button twice quickly, all the apps you have been using come up. If you hold the first one down until the icons wiggle, you'll get a minus sign in front of each one. While they are wiggling, hit the minus sign and that app will close. When they are all gone, reopen your e-mail and they should be refreshed.

I had Adobe Acrobat Serial loaded before The hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message "This is not a valid serial number". I had Adobe 9 Standard on the old. But what downloads from th

I had Adobe Acrobat Serial loaded before the hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message “This is not a valid serial number”.
I had Adobe 9 Standard on the old. But what downloads from the page http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html is Adobe 9 Pro. Perhaps this Pro version is the problem.
Anyway, can you point me to a way to install Adobe on my new PC?

You can try Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools.

Hello i have been trying to install i tunes 10 on to my pc but as i get to the end of installation it comes up with the message windows installer package failed contact support or vendor how do i solve this im running vista of an acer laptop many thanks

hello i have been trying to install i tunes 10 on to my pc but as i get to the end of installation it comes up with the message windows installer package failed contact support or vendor how do i solve this im running vista of an acer laptop many thanks

Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

I am trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

TErminate the processes in activity monitor an/ or configure Safari tomnot use the quick launcher and automatic update check so that those processes aren't used to begin with.
Mylenium

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

I once created an account and changed meanwhile my Apple ID. Now, when trying to log in to iCloud, I get the message: "You are already logged in". I cannot get access to the account in the way, that, for example, the options appear on the right hand side.

I once created an account and changed meanwhile my Apple ID. Now, when trying to log in to iCloud, I get the message: "You are already logged in". I cannot get access to the account in the way, that, for example, the options appear on the right hand side.
What can I do?

Thank you, pvonk, but:
To be more precise: I am talking about the logging-in within the System Preferences on my iMac.
When trying to log in with the old ID, I get no access, i.e. it says "Try again"...-Trying the same with the new one gives me the result I mentioned in my first question...
Now I found out how to do it: I had to erase all accounts-then I could sign in with my Apple-ID. Thanks again.

HT4623 In trying to download itunes 11 I keep getting the message, verfiy that you have access to parental advisory. When I click yes it continually re tries but doesn`t load. Any ideas ???

In trying to download itunes 11, I keep getting the message, verfiy that you have access to parental advisory. When I click yes it continually re tries but doesn`t load. Any ideas ???
Actual message
Error writing to file;C:\programs files(x86)\itunes.resourses\da.lproj\parentaladvisory.png. Verfiy that you have access to that directory.

Sorry I can't help but I do get the same error. Previous versions of iTunes on Win XP machine ran fine. I have uninstalled, rebooted, and tried a new install but still get the same error. I can access the directory via Windows Explorer so not sure why the error says it can't access the directory.

Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

Hello Sheena - Thanks for your help. I will give it a try. Ralph
From: Sheena Kaul <[email protected]>
To: Ralph Alderson <[email protected]>
Sent: Tuesday, March 3, 2015 3:19 PM
Subject: Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
created by Sheena Kaul in Creative Cloud Download & Install - View the full discussionHi Ralph, Please refer to the help documents below to fix the issue:1. https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html2. https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html Regards,Sheena If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7248708#7248708 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7248708#7248708 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

HT203551 When trying to reply to an email, I get the message "the recipient was rejected by the server." What do I do to fix this?

When trying to reply to an email, I get the message "the recipient was rejected by the server." What do I do to fix this?

I have just been having this problem and it has been driving me mad. The error message doesn't tell you which file is causing the problem so you can't fix it and it leaves your libray in a state of limbo with some files copied into the new location and some in the old location. After many hours I found a surprisingly quick and simple solution.
1) in iTune create a smart play list that includes everything that was added before tomorrows date. This will include everything.
2) Right click this playlist and export it as a text file to produce a tab delimited file.
3) Import this into a spread sheet, or just view it in a text editor with line wrap turned off. What you are interested in is the last column (or end of the line in a text editor). This gives you the path of the file associated with each entry in the library.
The path of the files that have already been copied successfully will start with the new location for your media files you specified. Scroll thru the rows until you get a blank path. If you start getting paths starting with the old Media file location then you went to far and start scrolling back.
The row with the blank path was the file that failed. Move back to the start of the row to find out more about it. In my case it was a podcast with a very long name. I just deleted that podcast from iTunes.
4) Restart the consolidation by choosing File, Library as you did before and the process starts again where it left off.
5) If it fails again on another file just repeat the process

And when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

and when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

While trying to access my local network I get the message..."The page could not be opened because server cannot be found." This, after updating to Yosemite and paying (again) for the server app.

while trying to access my local network I get the message..."The page could not be opened because server cannot be found." This, after updating to Yosemite and paying (again) for the server app.

It's absolutley scandalous that a company with Apple's resources can let this happen. They should have staggered the release by region rather than opening the flood gates. The upgrade itself took me about 10 attempts to download it, and then I thought I was home free. That was until it rebooted and won't activate. It's over 2 hours now.
Scandalous!

Problem! I just copied my extern hdd to finder and tried to open my files when I get the message: "The Map "Pictures" can not be opened since you don´t have authority to see it´s contents! What??? No one else has access to my computer....

Problem! I just copied my extern hdd to finder and tried to open my files when I get the message: "The Map ”Pictures” can not be opened since you don´t have authority to see it´s contents! What??? No one else has access to my computer....now I can´t open my 300 Gb on my hdd in my Macbook Pro. Help?

I've had this happen a few times before. What I found works is repairing the permissions. To do so click on go and then to utilities. click disk utilities. In disk utilities select the drive and click repair permissions. It may take a little time but try accessing after that.

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed."

HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

I'm trying to install new fierefox. Then I get the message to close firefox in order to install it. How do I do this???????

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