I'm trying to purchase an app, but I forget the answers to the security questions they asked me.  How do I change these questions?

I'm trying to purchase an app, but I forget the answers to the security questions they asked me.  How do I change these questions?

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86582)

Similar Messages

  • HT5312 I'm trying to purchase an app am I can't remember what my security question answers are.

    I'm trying to purchase an app am I can't remember what my security question answers are.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97408)

  • HT5312 i cant purchase any app because I forgot the security questions

    PLZ i need security questions

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5622 Sir, yesterday I'm trying to purchase an app but there is some problem and 300 bukes dedeticted from my account , why?

    Sir, yesterday I'm trying to purchase an app but there is some problem and 300 bukes dedeticted from my account , why?

    This is primarily a user-to-user support forum. You can report a billing problem at https://reportaproblem.apple.com or contact iTunes support at https://getsupport.apple.com/Issues.action

  • I am trying to update my apps but my Apple id is an old one that isn't active,  How do I delete the old apple id and use the new id which is my current email address

    I am trying to update my apps and get new apps but my apple ID listed is an old inactive email address.  How do I change it to my new email address?  The new email address is in settings and is on my apple account.  The only place the old one shows up is in the apps store - installing and updating.  What do I do?

    Apps are permanently tied to the Apple ID used to purchase them whether you are using the Apple ID for new purchases or not.  All future updates will require the password for this original Apple ID.  This can't be changed.  The only way to stop this would be to delete these apps from your phone and iTunes library and repurchase them using your current ID.

  • I am trying to purchase mountain lion but I get the following message:  "We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed."  Any help?

    I am trying to purchase mountain lion but I get the following message:
    "We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed."  Any help?

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading Mountain Lion.
    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

  • I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    Welcome to the Apple Community.
        1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
        2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
        3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I've recently purchased an album, but it has not fully download.there is two songs missing. How can I download these two tracks? Please.

    I've recently purchased an album, but it has not fully download.there is two songs missing. How can I download these two tracks? Please.

    iTunes Store > Purchased > Music > Not on this computer.
    tt2

  • Somebody has created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy.How can I resolve this?

    When I tried to create and apple id using my gmail account i found that somebody has already created an apple id using my gmail id. So I gave forgot password option and reset the password of the id. But for resetting the security questions, link is going to some other email id which is created by the other guy. Now the problem is that the other guy also can reset my password and access my account.
    I contacted apple customer care and they are not ready to help me saying that I need to give information about the last device I logged in using this id. How can I give it when I did not create it?:) Also they are saying this account has been verified and that could happen only if someone has hacked my gmail account and verified the id using the link sent by apple.
    Later I did some experiments and found that this is a security flaw from apple. Somebody has created the id and never used it(I tried to loggin to icloud and it was saying this account was not used it any apple device). The account became verified when I reset the password.(This is a bug, account should be verified only when we click on the verification link sent by apple).
    The other mistake apple did is that they allotted my gmail account to someone before it's verified eventhough it cannot be used unless verified. Actually apple should allot the account id only after verifying the email address.
    Apple customer care is not ready to help and I am tired of fighting with them. Can any of you guys suggest any means of getting back my gmail id to use it as apple id?

    I don't think you're going to be able to. I would guess the other person used your address by accident, and when he found he couldn't access the account (because you'd changed the password) he abandoned it. Your GMail address is now locked to that account and even if it was changed you can't use it to create another.
    You already have an Apple ID, which you use to log in here; you can use that to create an iCloud account if that's what you are trying to do. If you want to create a different Apple ID just get another free address such as a Yahoo one.

  • I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd

    I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd and if confirmation is must so please phone number is mine please send a code please help me my apple

    Welcome to the Apple community.
    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • I forgot my password n my date of birth but I know the security question ?

    I forgot my password n my date of birth but I know the security question ?

    Hi Krish1312,
    That's odd that your date of birth shows incorrect. See if any of the steps in this article help. Follow it to the end.
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Thank you for thinking of Apple Support Communities for your support needs.
    Nubz

  • Hi i forget the security questions and i click the reset link but there is no email i recieve

    hi i forget the security questions and i click the reset link but there is no email i recieve

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108705)

  • I tried to purchase an app but it was unsuccessful even after i rekey in my credit card, it was successful but i still cant purchase. May i know how can I solve this issue?

    I tried to purchase an app however it said  unsuccessful. Earlier I though it was my credit card issue but I have checked and confirm that my credit card can be used. I even tried rekey in the payment method but still it didn work. May i know hows should i solve this issue??

    Contact iTunes.
    Apple - Support - iTunes - Contact Us

  • Trying to purchase an app, but i didn't set any security questions?

    Hi,
    So, i just got a new ipad and im trying to buy an app, but it keeps telling me to answer security questions, all fine except, i never set an answer to any seurity questions?!
    Any way to get around it?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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