I'm unable to save my files on the cloud why is that ?

every time i try to upload my files to the cloud service a message pops saying an error occurred

Hi albanderii,
Are you trying to upload from Reader, or directly from https://cloud.acrobat.com? Have you been able to upload your files previously?
For starters, let's try this:
Clear the browser cache and try again.
Try using a different web browser (see System requirements | Acrobat.com for a list of supported browsers).
If you're using Reader, make sure that you have the most current version by choosing Help > Check for Updates.
Please let me know how it goes.
Best,
Sara

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