I made an in app purchase which did not give me the advertised items can I get a refund?, I made an in app purchase which did not give me the advertised items can I get a refund?
I made an in-app. purchase using an advertisment banner but did not receive what was advertised, I would not have made the purchase otherwise and did not receive what was advertised. My question is, am I entitled to a refund..and if so how do I go about it? I DO wish to purchase according to the banner displayed but feel I should be refunded so I can purchase again so I get the advertised items. My purchase cost $51.99 so I am more than annoyed that I did not get what was advertised and will not purchase again if my money has been wasted with no recourse.
Contact iTunes Support. http://apple.com/support/itunes/contact/. Under these circumstances, you will probably get a refund. Report that app as well, and/or write a negative review in the App Store if you feel like it.
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When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.
What you are getting is the AppleID (AppleID can be an email adress) used at the time of the purchase of this app. It is an identifiant allowing Apple to link your purchase to your account.
If you want to manage associated email, you can go at https://appleid.apple.com but the AppleID could never be modified.
I do not know if in your case, it is just that you no longer use your old email address or that you actually a 2 AppleID. In any case, you will have to remember the password related to the account used for your purchase. If you don't, just use the link above to try to retreive your password. -
I keep getting a message when trying to download apps saying your purchase could not be completed contact apple store. What can I do to resolve this?
You will need to contact iTunes Support, which you can do so via this link and ask them why the message is appearing (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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i have purchased (veranda magazines) for my IPHONE which I would like to use on my macbook air. Do I have to repurchase these app or is there some way to get them in my macbook air with no charge?
Veranda Magazine is a free app available for iOS devices in the iOS App Store. You then purchase a Veranda Magazine subscription from within the app. In other words, the app itself is free, but the contents are not.
There is no way to duplicate or import this to a Mac. Your Mac runs a totally different operating system.
iBooks can now import to Mac since OS X Mavericks came out about a month ago. But that does not apply to magazines or iOS Newsstand publications. -
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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OK....First,you are right, OS 5 has the 11 page limit....you must create folders of Apps until you get below 11 pages of combined folders and apps...NOTE.....the upgrade to OS 5 killed all of my old folders and folder organizations...this may be an issue for all????.....I have over 300 apps so when the old folders went away...I was left with 20 plus pages....only 11 visible....It took me awhile to find out what happened....Since I have 64G it seems that 11 visible pages is a silly limit since the apps are on the machine...
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I can no longer sign in to my home fi (bt hub) with my iphone 4. Yet I can get on wireless with my laptop so the hub is working. The only thing Ive done different recently is download and use an app called Onavo mobile ltd which Ive now deleted, help pls?
Read another post in the forum about this and it appears this app also installs a profile with a proxy service that you will have to try and delete as well. Check that out.
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I have purchased apps in the past and now every time I download a new app my IPad notifies me that they cannot be purchased at the time. For example, tap tap revenge and 11 others cannot be purchased at the time. How can I get rid of it. Can anybody help?
The application iExplorer may be useful in your situation. Read these links below
I found this in another long discussion (on the ASC site) about this very same problem that you are having.
http://www.blog.gleff.com/2012/03/app-store-unable-to-purchase-fix/
This is the discussion.
https://discussions.apple.com/thread/3681763?start=45&tstart=0 -
my grand mother has an ipad 1. I updated to ios 5, which is as far it can go.
how do I get ibooks loaded on it?
current app says it requires ios 7
thanks!This user found a way to get the Netflix app for iOS on an iPad 1 https://discussions.apple.com/thread/5753106?tstart=30
Same technique may work for the iBooks app.
Cheers, Tom -
Hi, Can we make a Bootable DVD of Mac OS X Lion which is purchased and downloaded from App Store. Thanks
http://arstechnica.com/apple/2012/07/how-to-create-a-bootable-backup-mountain-li on-install-disk/
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Ever since I purchased from Appstore, location Hungary, and upgraded to OS X Lion on my MacBook Pro, during downloads and installation of various apps or software, I get prompts part in English and part in Hungarian, which is very irritating, I prefer the prompts to be in one language, that is English. is there any solution?
Go to system preferences/language & text/language and use the Edit button to uncheck the box for Magyar/Hungarian and restart.
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i cannot open itunes to update apps on my iphone. i did the command prompt-netsh winsock reset, still cannot open itunes.
Try following steps and test one at a time:
1. Check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
2. If that fails or you don't see ApsDaemon.exe in the Processes, refer to following article to remove SC files:
http://support.apple.com/kb/TS2363
3. If that fails, repair or reinstall your Quicktime. START / CONTROL PANEL / ADD N REMOVE PROGRAMS / hightlight QUICKTIME, click CHANGE or UNINSTALL then REPAIR. -
Ooops, guess I didn't need to post everything in the title - sorry! I bought the pages app - but couldn't save or print so with some online searching found that I had to uninstall the iWork trial which had expired. I did that - but now I can't figure out how to re-install the pages app!! The app store says it's installed, but I can't find it anywhere to open and use it. I'm not very computer savvy - and am a first time Mac user and am getting extremely frustrated! I e-mailed some help center and they can't seem to help me either. I would appreciate any help/advice that can fix my problem - thanks in advance!!
OK Apple has stuffed up the demo version upgrade process so the first thing you need to do is get rid of the demo.
That includes getting rid of the files in the system.
The instructions how to do that are here:
Note That where you see / that is the sequence of folders, each nested inside each other.
User/Library/Preferences the com.apple.iwork.Keynote.plist
Means the User (you, the little home icon, whatever you are called on your computer) then the Library folder inside that and then the Preferences folder inside that.
Lion initially hides the System folders from you so you have to go to the Finder > Menu > hold down the option key and click on GO > Library to see it.
Peter -
Can i get a refund on a movie i accidentally purchased online
can i get a refund on a movie i accidentally purchased online
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button -
I had to get my phone replaced, I did back it up. However when I went to sync my itunes to my phone, now ALL my music is all of the sudden not able to be found. As you can imagine I'm quite ******. Anyone know anything of this?
I also updated my itunes a couple days ago when i backed up my phone - could it have been that?music is apart of a back up. however if you did not transferyour purchases before doing the back up you will have to re download them. to do so sign into itunes, on the right hand side under quick links you will see purchased. click on it and go to the music tab. all of your music will be there you will see a cloud next to them with an arrow pointing down that is where you download them there may also be an option to download all. you can do the same for any apps that you may have purchased also. after they have downloaded plug your device in and sync them back to the device. hope this helps
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When trying to update an app, it partially downloads and then displays the message "unable to download item" Please try again later. This happens on any app I try. I have tried deleting the app and reinstalling with same results. What can I do?
I have the same thing happening on my iPod Touch 5th gen. Been happening for at least a month. I have updated to the most recent version of iOS which hasn't solved the issue. Must be a bug that they didn't get around to resolving yet, a year later. Really annoying to have it pop up when you are in the middle of a game though.
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