I now use Firefox, but not sure which product number. Mozilla has been automatically downloading an update. When it is downloaded, the browser does not work. I keep having to restore the computer, and before long you download again. Help.

I'd like to stop the automatic downloads number one.
I'd also like a possible explanation as to why the new version will not work. I know that Microsoft downloaded a bunch of changes (12) that also seemed to screw up my computer. I have switched off their automatic downloads.

To stop Auto updates use: '''Tools -> Options -> Advanced -> Update Tab ''' <br> select the options you require ( see [[Updating Firefox]] )
As for why your version does not work I do not know but suggest you look at:
* [[Safe Mode]] Note when using safe mode do not make changes on the first dialogue Window you see; click the Continue button
* [[Basic Troubleshooting]]
You may also need to review the versions of Java see
* [[Using the Java plugin with Firefox]]
* "Why do I need Java 6 Update 10 and above for Firefox 3.6 and later versions? " - http://www.java.com/en/download/faq/firefox_newplugin.xml
Your System details show you as using version 3.6.12 of Firefox, that is not the latest version, it would be normal practice to update to the latest version, which is why you are being offered the updates. See also [[Software Update Failed]]

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