I preordered and album but when I went to download it, it says complete my album

How does pre-ordering work? I pre-ordered an album but it wont let me download it. when i went to go download it, i keep getting brought to the billing address page. I thought I payed $7.99 for the album when I pre-ordered it? Can someone please explain how it all works.

You are not charged when you pre-order an item, you are only charged when the item is released - at any time between pre-ordering and release you could cancel the pre-order. If you want to download the album then you will have to put a payment method on your account so that you can now purchase it.

Similar Messages

Im canadian and recently bought THG dvd in the us, but when i went to download the digital copy into my iTunes is would't let me. Is there any way to download it?

Im canadian and recently bought THG dvd in the us, but when i went to download the digital copy into my iTunes is would't let me. Is there any way to download it?

Probably something to do with Apple/iTunes cross border copyright !
Only thing I think you can do is to try and appeal to Apple's better nature and explain what has happened, I would not hold your breath though.
Custom mini

Bought an I phone 4s got an Apple ID but when I went to download an app from App Store on the phone it looked for card details? Do I have to give these I'm in ireland

Bought an I phone 4s got an Apple ID but when I went to download an app from App Store on the phone it looked for card details? Do I have to give these I'm in ireland

I put my card details but it only gives 3 card options visa MasterCard and Amex and mines visa debit and I put details in but was told they were incorrect

I have changed both my ID and password, but when I try to download updates to apps, my old email account shows up and I can't sign in

I have changed both my ID and password, but when I try to download updates to apps, my old email account shows up and I can't sign in

That indicates that you have apps that need updating that were purchased with the account that comes up. When you have apps that need updating that were purchased from more than one account you have to update them one at a time until all the remaining apps were purchased by one account.
You have to log into the account that purchased an app in order to update it.

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

Hi margot,
Please refer to the following link in know about the specifications for Creative cloud:
System requirements | Creative Cloud
Moreover, if the version is not compatible you may download the previous version following the link as below:
Creative Cloud Help | Install, update, or uninstall apps
Regards,
Sheena

Apps menu shows 5 updates available, but when I go to download them it says none are available

apps menu shows 5 updates available, but when I go to download them it says none are available. How do I remove that number?

Get some apps from someone else, perhaps? You can check by doing a "Get Info" on your apps; that will show the account under which they were purchased.
Oh, and just to clarify so I'm not barking up the wrong tree, what exactly is iTunes saying? Is it showing the number in the icon indicating that there are five apps to be updated but showing the screen that says "No updates are currently available"? Or is it giving an error message somethign like "the item you requested is not available in the iTunes Store"?
Message was edited by: varjak paw

Just registered a brand new iPod Touch for my daughter (created new user name and password) but when she went to App Store and typed in aforementioned Apple ID and password it tells us these are incorrect when I know they are correct. What's up?

The title says it all.
Please help.
Sam

- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset the password and try again. After resetting the PW sing out and sign back in
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

I recently changed email addresses and updated my info in the ID and ICloud but when I go to download an app my old email comes up. I no longer remember the password associated with that account an I no longer have access to it. What do I do?

I recently changed my email on my apple id and in ICould but every time I try to download an app my I'm email apple id pops up. I no longer have this email account and do not remember the password associated with it. What do I do?

Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
Willow37 wrote:
I no longer have this email account and do not remember the password associated with it. What do I do?
If necessary...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...

HT1926 I can't download itunes, everything else updates fine. But when I try to download itunes, it says 'itunes64.misc (or whatever) pathway isn't found' I can't delete itunes or update it. Help? :(

I've tried EVERYTHING.
I just need some assistance, my intelligence isn;t going to cut this one alone. Help please!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I'm setting up my MacBook Air and it tells me to sign in with my apple ID but when I try to sign in it says there's a server error. What do I do? Do I try to skip the step?

I'm setting up my MacBook Air and it tells me to sign in with my apple ID so that I can set up features like iTunes and iCloud and such but when I try to sign in it says there's a server error. What do I do? Do I try to skip the step? How can I fix this?

The following previous discussion may help, in particular the last post (1/22/2014 by frankjet7): https://discussions.apple.com/message/21295536#21295536

HT203167 My purchases arent showing up in my Purchased list. And when I tryed to Download them it says my computer isnt Authorized. Please help.

Music Ive Purchased isnt showing up in the Left hand side. And On the Home page of Itunes Store where it has the New Purchased button, all my missing songs are listed. But when I try to Download them, it says that I have to Authorize the computer, What does this mean? And How do I do it?

http://support.apple.com/kb/TS1389

I have purchased the creative cloud software, but when I try to download it, it redirects me to purchase it. help?

I have purchased the creative cloud software, but when I try to download it,it says trial expired and redirects me to purchase it.

Are you getting Trial Expired error message while launching CC apps like Photoshop , Illustrator.,...etc?
Or you are getting Trial Expired message under Apps menu in Creative Cloud ?
Are you using Windows computer or Mac ?

I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

Authorize the coumputer. Go to store in the top of the screen and authorize it.

My friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

my friend gave me ipod touch with all his accounts, i created new accounts but when i went on the appstore and tried to update apps installed by him,i was asked his account's password! i dont know his password.how can i use my account to update apps?

You can't. Apps and really all content purchased/downloaded through one Apple ID is forever tied to that Apple ID. In the case of Apps they will always request that Apple ID to update as they are licensed to that Apple ID.
In reality, the Apps were licensed to that Apple ID by the developer. And cannot simply be given away to you for you to use.
He should have wiped the iPod clean so you could set it up for your use without any of his accounts or purchased content as you are not really licensed to any of those Apps.
Your friend should have followed this support document before giving the iPod to you:
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

I live in Mexico but when I went to USA I opened an account there. I still have 0.04 usd on my iTunes account and i can't change the region until I use those 0.04 usd, how i can do it

I live in Mexico but when I went to USA I opened an account there. I still have 0.04 usd on my iTunes account and i can't change the region until I use those 0.04 usd, how i can do it

Contact iTunes support & request they clear the balance:
http://www.apple.com/support/itunes/

I preordered and album but when I went to download it, it says complete my album

Similar Messages

Maybe you are looking for