I purchased a tv series, but i'm missing episodes

i purchased a tv series on my apple tv. episodes one - four were the correct ones, but now episode 5,7, and 9 are the same. i checked on wikipedia for episode description and they are titled correctly on my apple tv, but are playing episode 9. aka when i click to play episode 5, i'm actually getting episode 9. i checked on the previews on iTunes and i'm pretty sure this is what is happening.
i tried downloading episode 5 to my mac computer through iTunes and i'm still getting the wrong episode. i don't know how to report that there is a problem or fix it. i keep getting directed to apple tv support to call in and pay $35. (my apple tv works fine.)

Hello lbrumwell,
Thanks for the question. After reviewing your post, it sounds like you want to report a problem with a purchase. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Similar Messages

  • I have the latest itunes and I've just purchased a season from a series but I cannot the episodes even though they seem to be downloaded. I'm going to the purchased section find the episode and pre play but it only comes up with the 30 sec trailer.

    I have the latest itunes and I've just purchased a TV series but I cannot watch the episodes even though they seem to be downloaded. I'm going to the purchased section find the episode and press play but it only comes up with the 30 sec trailer rather than the full trailer.. any suggestions?

    Thanks for that. Much more constructive than the last comment. It's only the restriction code I can't recall, not the access passcode. So I can currently access the device, just not age restricted content. Does that's make a difference? I also wondered if anyone knew how many attempts you get to try to get it right. Now tried 21 times and so far nothing bad has happened but I am concerned I'll eventually be completely locked out of the device. That doesn't seem in the spirit of things though. Surely it's foreseeable that a child could repeatedly try to guess the code so I can't see that it would be right to lock the device down completely in that circumstance, particularly if the access code is being typed in correctly every time.
    Thanks

  • I purchased a tv series and downloaded the first episode, when I went to download the next episode a message popped up saying "this computer is already associated with an apple id" and won't let me download the rest of the shows

    I purchased a tv series and downloaded the first episode, when I went to download the next episode a message popped up saying "this computer is already associated with an apple id.....You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 41 days" and won't let me download the rest of the shows even though I haven't changed accounts and I'm using the same account I purchased the shows with.

    It's been months, so you may not care anymore, but you can't download songs from multiple Apple IDs over a 90 days period.  Sorry, it's not allowed for legal reasons.

  • I have purchased a tv series but it will only download certain episodes . Why is it doing this? How can I stop it?

    I have purchased a tv series and it only downloads half the series. I don't know what's going on. It's don't it with a couple of tv series. Why is it doing this? How can I stop it?

    Check your receipt for the purchase for the "report a problem" link.

  • Purchased tv series, but not showing up in?, purchased tv series, but not showing up in?

    Purchased a tv series but it is not showing up under tv shows or downloads any thoughts ?

    Did you download it using iTunes for Mac, or did you download it on an iPod, iPhone or iPad, nyngsdal?

  • I have bought a full TV series, but says error when i  try and continue download?

    I bought a whole television series but the last 7 episodes wont download, help?

    Hi there,
    You may find the articles below helpful.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    -Griff W.

  • HT5731 I just bought a t.v series but didnt downloading them all. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases" but I havnt downloaded them

    I just bought a t.v series but didnt downloading them all jut the first episode. But I have now tried to download the other episodes and a message comes up "This computer is already associated with an apple ID. If you download past purchases with your apple ID you cannot auto download or download past purchases with a different apple id for 90 days." but I havn't downloaded them before and the apple ID I have signed in with is my own?? Help I want to watch my tv series

    Not from your end. Click here and ask the iTunes Store staff for assistance.
    (126716)

  • I just purchased a complete series on itunes... Im trying to watch the episodes but its only showing 20 seconds.. can some one help me know what Im doing wrong?

    I just purchased a complete series on itunes... Im trying to watch the episodes but its only showing 20 seconds.. can some one help me know what Im doing wrong?

    Hi bibisandoval,
    Thanks for visiting Apple Support Communities.
    If the movie has completely downloaded, I recommend deleting the movie and downloading it again from your list of purchased movies. See this article for the steps:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you are still not able to play the movie, you can report an issue with this purchase using the steps in this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Regards,
    Jeremy

  • Purchased a TV series and Itunes indicated programme was downloading but it doesn't appear on downloads! Any suggestions as to how I can 're'download?

    I purchased a TV series and Itunes indicated the programme was downloading onto my computer. Once that was done I tried to view the downloaded programme but the only viewing option was directly via internet. I have very poor and unstable internet reception (rural area) so I can only view programmes I can download. The programme does NOT appear on my 'downloads' in Itunes and I am unable to find any indicator as to how I can 're' download the programme. All suggestions are welcome.
    Thank you.

    The external DVD/CD Writer will Not appear on your desktop when you attach it to your iMac.  It will appear in "Finder", which is in your Dock.
    Hope this helps

  • I purchased a tv series on itunes it allowed us to download 1-5 shows but will not allow us to download anything else how do i get the rest to download or get a refund

    i purchased a tv series on itunes it allowed us to download 1-5 show but will not allow us to download anymore what can i do to get them to download or get a refund

    Why can't you download more?
    Did you run out of space?
    Hi def episode of a tv show, 1 hour long, are about 2 Gb an episode.

  • Bought a TV series but only 1 episode supplied

    I purchased The Bill - 1st series.. but got only ONE episode. what do I do now?

    Hey pam18w
    Check you pas purchases to download the rest of the series. If it does not resolve it, then the next step is to report the issue with iTunes to get it resolved.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I purchased a tv series on my apple tv (series 2) in the bedroom. It didn't download to my computer. How do I watch the shows on my other apple tv (series 1)?

    I purchased a tv series on my apple tv (series 2) in the bedroom. It didn't download to my computer. How do I watch the shows on my other apple tv (series 1)?

    Hello giovani,
    I hope you found your answer, but if you didn't.  Check out this answer from this other post.  It solved my problem, which seemed similar.
    https://discussions.apple.com/thread/3953315?start=0&tstart=0
    Best Regards,
    T00nc3s

  • I downloaded a series and only 4 episodes will show why can't I watch the others even though I purchased the entire series

    I downloaded a series and only 4 episodes will show why can't I watch the others even though I purchased the entire series.  It won't let me watch and every time is select the little cloud it tells me that it is downloading but nothing happens.  I have tried to sync it on my PC but I could only get the first couple of episodes.

    Hi Kousies!
    It sounds like you may need to report this issue with your purchases:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    You can also use this article to try to restart these stalled downloads:
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/ht1725
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Purchased apps on iPad, but only a handful appear in purchased section of app store, and I can't get them on my other devices.

    I bought a ton of apps on my iPad (First generation), and when I upgraded to an iPad 2 (currently running ios 8.1.2), I was able to re-download those apps and purchase new ones using my same appleID.  However, now, when I go to the purchased section of the app store (both on my iPad and on my Macbook Pro) again using my same appleID, the only purchases showing are ones that I made after I upgraded to the iPad 2 (in Feb 2014). Nothing previously purchased shows up in that section. So now, when I try to use family sharing or even just download my early purchases onto a new device using my own appleID, I can't. The app store just prompts me to purchase the apps as if I never bought them before.
    So, for example, I have minecraft pe on my iPad (it's still there and works fine, and it's the latest version 0.10.4). A few months ago, I was able to put it onto a new device (my brother's) using my appleID. He then deleted it off his iPad, but now wants to re-download it. Since we're on family sharing, he tried going to the purchased section of the app store under my name, but it wasn't there. When I looked on my own iPad in the purchased section, it wasn't there either. When I signed into his iPad with my appleID, and searched for the app in the store, it prompted me to purchase the app for $6.99 instead of offering to download it from iCloud, like it used to do. I've checked on my Macbook, and, there too, it doesn't show up in the purchased section. I don't have any hidden apps, so I couldn't 'unhide' it either.
    At some point, I'm sure I'll upgrade my device, and I'd like to know that all my apps (including minecraft) can be downloaded - especially since I've been using the same appleID for all my purchases. Is there something I'm missing? Any help on how to get access to those apps that I've already bought onto new devices? I'd rather not have to re-purchase everything.
    Thanks in advance!

    If you are completely confident that you didn't hide it, then you purchased those with different apple id. If you completely confident that you purchases with same apple id then you have hidden it. One of the other or you are speaking about a miracle. While miracles are possible they are not very likely. Remember
    Occam's razor?

  • I purchased song on ipod but it does not show up. It took my money. When I go to repurchase it says 'already purchased'.  Where the heck is it?

    i purchased song on ipod but it does not show up.  It took my money.  When i tried to repurhase it says'already purchased'.  Where the heck is it? 

    In iTunes select Store > Check for Available Downloads.
    If that does not force the content to download, contact iTunes Support.

Maybe you are looking for