I purchased CS6 Design & Web Premium but there is nothing on my Order List?!

I recently made a purchase just awhile ago, I got directed to 'My Order List' and could see my order there.
But when I refreshed it they disappeared and now my order is missing. Could someone tell me just what is going on?
I have check 'My Order' for an hour now, still nothing. All my details have been submitted, including proof of my student card. I purchased the CS6 Web and Design suite for Students and Teachers to be exact. I have check my mail for any updates over the purchase but have got nothing, I would like to confirm if my order is really being processed as I am aware that it takes time for the 'Proof of Identification'(student) to be approved. I have a feeling that there was some server issues and should just make another purchase, I don't want to be pay for 2 copies though.
I would really appreciate it if the Adobe staff could clear this issue!

Contact support directly by phone or web chat. nobody here can look into such matters.
Mylenium

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