I purchased Linux Pro Magazine, they did some upgrade and I had to restore my purchases on my iPhone which worked. However, I can't restore my purchases on my iPad when I login I keep getting incorrect Apple ID or password. How do I fix this?

I have tried logging out of iTunes under Settings and back in but I still can't get it to work with the application. I sent an email to the application support and received the following email:
Hi Thomas,
Really sorry about that. This sounds like an issue to do with your
Apple ID on your iPad, and not so much with our Linux Pro app.
If you haven't already, please contact Apple Support:
http://www.apple.com/support/
Kind regards, Steven Lloyd
Steven Lloyd, Customer Service & Circulation Manager
Medialinx AG, Putzbrunner Str. 71, 81739 Munich, Germany
Phone: +49 89 99341 150, Fax: +49 89 9934 1199
[email protected]
http://www.medialinx-group.com | http://www.medialinx-gruppe.de
ADMIN Network & Security -- http://www.admin-magazine.com
Linux Magazine -- http://www.linux-magazine.com
Raspberry Pi Geek -- http://www.raspberry-pi-geek.com
Ubuntu User -- http://www.ubuntu-user.com
Corporate Headquarters: Putzbrunner Str. 71, 81739 Munich, Germany
Corporate ID: HRB 129161, Amtsgericht München
Officers: Brian Osborn, Hermann Plank
Chairman: Rudolf Strobl

Yes, I am using the same ID on both devices. I also logged out of the iTunes application and back in but still get this same message. "The Apple ID you entered couldn't be found or your password was incorrect. Plese try again."
I have another subscription with Admin Magazine that appears to use the same interface and it was able to restore my purchases.

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