I receive emails but can't send with Optimum on my new iMac

We have a replacement imac that can receive emails but can't send any. We have spent hours with Apple and Optimum and the problem has yet to be resolved! Any ideas?

I don't really know what you tried, so I can only suggest you start from the beginning:
OS X Mail: Troubleshooting sending and receiving email messages
Please describe in detail what happens when you take all the applicable steps in the support article. That's the starting point for any further efforts to solve the problem.

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