I restored my phone and when i want to activate it, it requires the icloud id and password. i can't remember it. any other solutions? iphone 5s

i restored my phone and when i want to activate it, it requires the icloud id and password. i tried to sign in using apple id's password but it is wrong. plus, the icloud's id and password was set up at the shop. i don't know and can't remember what is exactly is. help me..

If you have original receipt, you can contact Apple and they may be able to assist. Receipt has to be provided by Apple or Apple authorized resellers, as far as I know.

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Hi I'm Mohammed abwane from Saudi Arabia. I purchased my me I phone 5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I use

Hi I’m Mohammed abwane from Saudi Arabia. I purchased my me I phone 5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I used for opening my account.
Then I send it to the suppler where purchased this phone they told me there is no way to fix this unless I give them the Id and password .know I don’t know where I can go because in my Location nobody know how to fix this problem.
At less I don’t know what I can do to fix this problem because I use this phone for my work and All my data and phone number in side this phone
Notes :- I have all the document ( invoice and box for this phone )which say that I phone for me .
I hope to get any answer from your good site other whys this phone will be useless for me
Thanks .
<Email Edited By Host>

If you can't remember your apple id or password then sadly that phone has been bricked, without that infomation te activation lock cannot be removed by apple or anyone else.

Hi, I just downloaded iBooks and I downloaded a book but i wanted to get the hunger games one and they dont Havre it so I erased the app and when I wanted to download another one it just says waiting and it does nothing , CAN YOU HELP ME!

Hi, I just downloaded iBooks and I downloaded a book but i wanted to get the hunger games one and they dont Havre it so I erased the app and when I wanted to download another one it just says waiting and it does nothing , CAN YOU HELP ME!

Don't know if there is an option make the download window stay up, but you can bring it back with Ctrl+J then right-click on the download to open the folder it was downloaded to.
* keyboard shortcuts -- http://dmcritchie.mvps.org/firefox/keyboard.htm
Where files get downloaded to is in your '''about:config''' settings.
* [http://kb.mozillazine.org/About:config About:config - MozillaZine Knowledge Base]
* [http://kb.mozillazine.org/About:config_entries About:config entries - MozillaZine Knowledge Base]
check out variables beginning browser.download.

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?
I was a kid when I made a documentary for a school project. I've been trying to figure out how to retrieve the file. 4 years ago, I was able to get the files off the Iomega Zip drive (finally), but I now see the file is saved as a .A4P. There is also a file saved as a .PKG as well, but I don't know how to open this with my Windows 8 COmputer.

.a4p is an Authorware v.4 (Windows) project.
Interesting you have it as a .pkg...usually that's a published-on-a- Mac extension, if I recall.
At any rate, can you put the file up on a Box, Dropbox, FTP, etc...and send me a URL?
I should be able to published it so you can view the project (it would be an .exe).
It can't be converted to anything though - not without manual effort.

How do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one., how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one.

how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one., how do i stop the icloud window from poping up everytime i start iTunes ? i do not have an icloud account and don't want one.

If you don't have an icloud account, then icloud is not the thing that's popping up a window.
If you are being asked to enter a password when accessing itunes, then the problem may be that you have purchased items (apps, songs, etc) on the device that were purchased using a different itunes account than the one you currently have defined on your device.
Purchased items are forever associated with the itunes account (the apple ID) that was used to make the purchase. If you change the ID on the device, you won't be able to update any of them. You'll have to purchase them again.

HT1937 Hi few days ago I bought a second hand iphone 5 white 64 gb, and when I try to activate it I see the following message: "This iPhone can not be activated for service.please contact your carrier or AppleCare"

Hi few days ago I bought a second hand iphone 5 white 64 gb, and when I try to activate it I see the following message: "This iPhone can not be activated for service.please contact your carrier or AppleCare"

So then do what it says...contact Apple or your wireless carrier.
However your phone is probably locked to another carrier and cannot be used on yours.

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

I am running OS10.6.8 and have a mail box duplication. I use gmail and when I open my mail I have both the Apple Mail and another set of boxes for Gmail. Both get all mail and when I delete from one, it deletes from the other. How can I get rid of the dup

Hi,
According to your descriptioin, I don't think this is system problem, it should be Intel driver problem. It would be contact Intel to confirm this issue whether this is their driver problem.
Roger Lu
TechNet Community Support

My external HD of 1TB is not being recognized by the iMac and when after a long waiting period it does, the whole computer becomes extremely slow. Do I need any particular add-on to make it workable?

My external HD of 1TB is not being recognized by the iMac and when after a long waiting period it does, the whole computer becomes extremely slow. Do I need any particular add-on to make it workable?
Before I updated to OS X Mavericks I was using another external disk that was getting disconnected ocasionally so I bought a new ADATA HD710 portable 1TB Drive and moved the files to it. This new drive which is supposed to be OS X Mavericks compatible takes minutes to show the files especially when opening second and third level folders which has made mu iMac unusable
What should I do?

Your Mac should be able to recognize many different types of drives (including Windows-formatted drives) immediately for Reading, provided they are in good working condition and not damaged. There should be no need to transfer to a different type of drive.
If there is no recognition of this drive, see if it can be seen in Disk Utility.
If your aim is to transfer the data on it DO NOT use ERASE or PARTITION as these will completely erase all the information on the Drive.
If the drive is present while the Mac sleeps, it is likely to drop out and not be seen any longer, especially if it is a USB-powered drive.

I forgot my security questions and when I want to reset but never received the email

Hi i forgot my security questions on my apple id and when i want to reset it they never send me the e mail were i can reset ir what can i do?

Hello Mauricio10,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Best of luck,
Mario

TS4175 Allowed all these files and even switched security software off but photo stream is still greyed out on the icloud control panel on my windows 7 pc. Any other ideas?

See above

Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
Good luck…

I have an ipod 5g and when i turn it on it stays on the apple screen and i have put it into recovery mode and restored it twice but i cant get it to work

i need my ipod but i have been up for hours looking up what to do and trying to fix it but i dont know waht to do it just gets stuck on the apple screen. PLEASE HELP!!!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a iPod touch 4th Generation and its not wanting to start it stays on the apple logo and when i connect it to the computer it keeps beeping and the apple logo starts to flash but it wont start and i dont know how to fix this I need help!?

I need help to be able to see if I can fix this or something.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I just downloaded facetime this morning and when i try to open it a message pops up saying there's an internal error, quit and open again, and when i do that it still pops up the same message and suggestions?

please help me

Make sure your time and date are set properly for your city/timezone. In fact, you should have your location services set to automatic. Also it is important that you have all of the latest software updates for your operating system installed through Apple software updates.

What to do when youre i pod keeps crashing when you try to turn it on and when it starts to turn on it shows the apple sign and then it gets darker and then the screen changes color and slowly fades to a white screen?

?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I've just bought a touch second hand and there is still a passcode on it. The guy I got it from can't remember it. How do I get pass the code to change it?

Really badly need help guys

Place the iPod in recovery mode and then restore via iTunes on the computer. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

I restored my phone and when i want to activate it, it requires the icloud id and password. i can't remember it. any other solutions? iphone 5s

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