I understand that if I purchased my imac after 6.06.2011 i get the Lion update free. How? I can't see any other way except from paying.

Please could someone point me in the right direction?

Go here > Apple - OS X Lion and Lion Server - Up to Date Program
Then click "Redeem from the Apple Online Store"
If you have problems there, click here >
OS X Lion Hardware Up-to-Date Program - Step 1

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HT4623 I dont have that software update in my itouch. Is there any other ways to download the ios 5

I plan to upgrde my itouch's software, some says i would see software update at the settings,general but i saw nothing. Is there any other way to upgrade my itouch to ios 5?

To update
The Settings>General>Software Update comes with iOS 5 and later.
Connect the iPod to your computer and update via iTunes as far as your iPod model allows
iOS: How to update your iPhone, iPad, or iPod touch
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
A 3G to 5.1.1 Requires iTunes version 10.5 or later
A 4G to 6 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later
Identifying iPod models
If you iPod has cameras it is a 4G then:
iOS 4: Updating your device to iOS 5 or later
You need iTunes 10.7 or later onthe computer

When I click on video it is stuck on one tv show, when I click 'done' the screen goes black so I can't access any other video that I downloaded from iTunes onto my iPad 2. How do I troubleshoot?

The video on my iPad 2 is frozen on a tv show, although it will play the tv show until the end. At the end, when I click 'done' the screen goes black so I can't see the other movies that I've downloaded. I've shut down a few times but it reverts to the same thing. How can I re-set the video feature or do what is necessary to get it working again?

Have you tried resetting the iPad:
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.

I just purchased a mac air, i heard i can get the LIONS for free, is this free

I just purchased a mac air 1 week ago, i was told my bestbuy sales person that i can get the free download to LIONS in july, is this true? or should i just return the macbook air and waite for july.
thanks.
this is the first mac for me ever, so far i love it.

Yes, that's correct. Keep your receipt and the box to prove date of purchase.
There is a rumor that Apple will release a new MBA model concurrent with the release of Lion. If you return yours within 14 days you can get your money refunded (less restocking fee.) Then wait for the new model since it may show up in another month or so. Bear in mind that a new MBA in July is just a rumor.

TS4036 I have an Iphone 4S. I used to backup automatically to the cloud. Since I did the software update I not longer can connect to any WIFI network! I getthe message that it could not scan for wireless networks

since I updated my software to the IOS 7.0.4
I am unable to use any WIFI network
i cannot connect to my home wifi network I am unable to do any backups. I have backed up my phone onto my Itunes account on my computer and I reset my phone...this did nothing but lose some of my pictures.. PLEASE HELP!

I read the article thanks. I tried the settings-general-reset-reset network settings-reboot system-go to wifi settings-select wireless connection-select the ">"-symbol-select auto for http proxy. I was optimistic about that because I thought I changed some setting somehow to cause this problem, but it didn't work. More specifically, I did connect successfully and browsed the Internet for a good while, but then I put down the phone for a minute, the phone went into sleep/power save mode, and when I picked it back up a moment later it was no longer connected. Dang. Had to select the connection and use my password yet again.
Another valuable bit of info for you. The only network with which I have this problem is my home. I use all kinds of devices at home and no other devices have this problem. Also, I use this iPhone all over with various wifi networks at hotels and starbucks and family's homes with no issues whatsoever. It remembers and automatically reconnects with every wireless network except the one in my own house.

I have an old imac G3 desk top computer that I would like to donate. I need to clean up the hard drive. How do I do this?

I have an old imac G3 desk top computer that I would like to donate. I need to clean up the hard drive. HOw do I do this?

If you have a Mac OS 8.x or 9.x CD (depending on the iMac model), look for a Drive Setup utility somewhere on that disc. Boot from the CD while holding down the C key. Initialise the hard disk with a 'Zero all data' option chosen.
Jan

I have an external hard drive 1 TB - it says that 559GB has been used , but I can't see any files at all. Is there a way to recover those files. I have a lot of photos on it. I have an IMac and running MAC OSX versuib 10.7.5 I am new to Mac.

I have an external hard drive 1 TB - it says that 559GB has been used , but I can't see any files at all.
Is there a way to recover those files. I have a lot of photos on it. I have an IMac and running MAC OSX versuib 10.7.5 I am new to Mac, so I hope somebody can give me some advice.
Cheers

if it's ntfs microsofts filesystem then you need a windows machine to recover them

HT201272 I purchased a large app early 2012. It was updated late 2012 to support iOS 6 and iPhone 5. Unlike other apps that I've purchased which say "open" when I view them in the App Store, this one shews a purchase price. I've deleted and uploaded this

I purchased a large app early 2012. It was updated late 2012 to support iOS 6 and iPhone 5. Unlike other apps that I've purchased which say "open" when I view them in the App Store, this one shews a full purchase price. I've deleted and downloaded this app before. If I delete it again will I be made to pay for it again? or will it download with everything anew? or will I lose the app?

If you are completely confident that you didn't hide it, then you purchased those with different apple id. If you completely confident that you purchases with same apple id then you have hidden it. One of the other or you are speaking about a miracle. While miracles are possible they are not very likely. Remember
Occam's razor?

HT4009 I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. Nothing

I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.

zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours.

I'm facing a problem only for this account that whenever I purchase a ringtone after few hours it disappears from the sound and it happened with all the ringtones I purchased since 2 days. also when i visit the store from the same account to downlo

I'm facing a problem only for this account that whenever I purchase a ringtone after few hours it disappears from the sound and it happened with all the ringtones I purchased since 2 days. also when i visit the store from the same account to download the ringtones again i have to buy them again and again . Please try to fix this problem for me and refund my money back.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
There are lots of other posts on this forum about ringtones. If you want to contact iTunes Support then you can either use the 'report a problem' page : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Will customers who purchased an iMac after the 1st October get a refund on iWorks which was purchased at the same time?

Will customers who purchased an iMac after the 1st October get a refund on iWorks which was purchased at the same time?
As the titile says. I purchased an iMac on the 4th October and added pages, keynote and numbers to the purchase. Now I find out if I didn't purchase them I would have them free anyway (and to make it more annoying I haven't even used the apps yet so have had no use out of them until this point). I know Apple gave refunds for the same situation on iOS iWorks in September.

There is an up-to-date program for those who purchased new Macs after October 1.

What is the latest update available for Mac OSX 10.5.8 that will allow me to get the latest update for iTunes. I really need to update my iPhone and CAN'T!! GRRRR!!!

What is the latest update available for Mac OSX 10.5.8 that will allow me to get the latest update for iTunes. I really need to update my iPhone and CAN'T!! GRRRR!!!

Minimally you need Snow Leopard or greater:
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

HT201272 Getting a "not currently available" message when trying to download old itunes music purchases to new "authorized" computer. I was able to download the first 500 songs no problem, but now I keep getting the "not currently available" message. Can

Hi! I'm getting a "not currently available" message when trying to download old itunes music purchases to new "authorized" computer. I was able to download the first 500 songs no problem, but now I keep getting the "not currently available" message. Can u help? Thnx!

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

Purchased books do not show up on my Kindle app since the software update. how can I fix?

purchased books do not show up on my Kindle app since the software update. how can I fix?

I love reading books on my phone, nubi. So I understasnd your desire to get this resolved in a timely manner. Unfortuantely, this is not something that Verizon supports. I would suggest reaching out to application developer. They should be able to provide you with some insight. Have a great day.
ChaunceyM_VZW
Follow us on twitter @VZWSupport

HT204411 i am trying to purchase many songs at one time. i have added all songs to wish list , now to purchase it will only let me do one at a time please advise how i can purchase more than one at a time

i am trying to purchase many songs at one time. i have added all songs to wish list , now to purchase it will only let me do one at a time please advise how i can purchase more than one at a time

There used to be a 'buy all' button on the wish list screen but for some reason that has been removed from the current version of iTunes so you will need to buy each item individually. You can try leaving feedback for Apple and maybe it'll be added back in a future update : http://www.apple.com/feedback/itunesapp.html

I understand that if I purchased my imac after 6.06.2011 i get the Lion update free. How? I can't see any other way except from paying.

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