I upgraded my 2g 8gb itouch to 4.2.1, now itunes will not recognise it. i do have all the latest drivers installed

i have tried everything. I have all the latest drivers and the latest i tunes. I have restarted everything the forums have said. still no joy. My laptop recognises the ipod but not itunes. what can i do?

If you did all the troubleshooting here, iOS: Device not recognized in iTunes for Windows, did you also try to remove all Apple related software and reinstall iTunes again? Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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HELP NEEDED!! Recently upgraded my ipad air to the new update, charged it over night, now it will not come on? i plug in the charger but comes up the normal charging sign but still no life in it?

HELP NEEDED!! Recently upgraded my ipad air to the new update, charged it over night, now it will not come on? i plug in the charger but comes up the normal charging sign but still no life in it? Seems as though theres either a problem it charging or starting up. Had the ipad for about a year and a month or 2.. what can i do to source the problem?

Its just started up with the apple sign, then it goes to an off black coloured screen so its on but nothing showing just a dark screen but not jet black.. ahhh help!! thank you in advance

SW upgrade wiped out my iTunes library and also now iTunes will not launch

I just completed the recommended Sw upgrade for iTunes and now iTunes will not launch and my iTunes library is TOTALLY EMPTY.
Clearly, I am NOT A HAPPY CAMPER. I have lost a substantial investment of $$ and time in losing my iTunes library - so Apple should be paying me for my loss.
I need help, can you, will you help me? I want my iTunes library back and I'd like to reinstall the previous version of iTunes, because it worked fine.
Barbara Bowen
Apple, 1983-1993

You don't say which versions so we don't know to which version you wish to revert. Reverting won't get back your library anyway, if it is truly gone.
Have you checked if your library is truly gone? Have you looked in the iTunes folder and the media folder inside of it? The library has two main components, all the media files for the individual tracks and the iTunes Library.itl file which give them the structure you see in iTunes. Sometimes iTunes just loses track of the library file which can be re-linked, and what's really important anyway are the media files.
If the library is truly gone you can restore it from the backups you make of your computer. Backups are a responsibility of any computer owner ever since computers were invented. If you don't have backups then it may be possible to redownload items purchased from the iTunes Store.
I know I have glossed over some of this but it's not worth going into details on how to do all the different things until we know precisely what it is that needs doing.

I shut down when an upgrade was taking too long yesterday, now Itunes will not open today

I shut down when an upgrade was taking too long yesterday, now Itunes will not open today

Hello James,
Thank you for using Apple Support Communities!
From what you are describing, I have 2 recommendations. First, troubleshoot for 3rd party plugins that may be causing an issue after the interrupted update:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
If the issue persists after followign the article, I would next download iTunes from the download page, and install it.
http://www.apple.com/itunes/download/
Take care,
Sterling

HT201364 Hi, I have all the specs for installing Mavericks but it wont do it. Would upgrading first to Mountain Lion help?

Hi, I have all the specs for installing Mavericks but it wont do it. Would upgrading first to Mountain Lion help?

Are you sure?
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
A. Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

Updated itunes 10.41 and iphone 4 to ios 6, now itunes dose not recognise my iphone as says it needs to be upgraded to 10.4 already is HELP

Iphone 4 has been upgraded to ios 6 and also have downloaded 10.4 on my mac. mac does not recognise iphone and tells me i need to upgrade phone through itunes. have done this with both items but does not recognise iphone . HELP

iTunes 10.7 is the current version and the one needed for iOS 6

Upgraded to 7.0.2 and now iTunes will not show a video horizontally

I have an iphone 4s. Since upgrading to 7.0.2, itunes will now show a video horizontally. The portrait view is also much smaller. I tried changing settings, but I haven't found how to fix this.

Now iTunes won't open. It doesn't give me any error messages it just won't open the window.
some preliminary questions aimed at narrowing in on possible culprits.
(1) do you have Norton Internet Security 2005 installed on the PC?
(2) try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)
(3) reboot the PC. bring up your Task Manager, and click on the "Processes" tab. now try to launch itunes again.
does an "itunes.exe" process appear in the Processes tab? if so, does it persist in there or does it disappear after a few seconds?

Upgraded from 6.04 to 6.05. Now Itunes will not open at all

I had 6.04 on an XP Pro PC working fine. I did the suggested upgrade to 6.05 and the install appeared to go fine, but when I click on the program I get an hour glass for a few seconds and then nothing. I have repaired and reinstalled and same thing. PC is kept very clean with no viruses or internet garbage. Any suggestions?
AZTeacher

I did as instructed and set up a new account with admin access and it worked fine, went back to my original account which also has admin access and it still locks up and if I ctrl alt del and check the applications it says not responding
that's the result i wanted to see. that's suggesting that there's a problem with the itunes preference files in the account which is getting the "Not Responding" freeze. (there's a different set of preference files in each user account, so different users can set different itunes preferences. that's why you can have preference-file-related problems in one user account but not in another.)
we can usually get past this by rebuilding the preference files in the problematic account. here's how we'll do that.
quit itunes, and log into the account with the freeze. now we find the preference files. they're in hidden directories on the PC, so you might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.)
first find:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
... rename it "iTunes.pref1" and drag it to your desktop.
next find:
C:\Documents and Settings\<username>\Local Settings\Application Data\Apple Computer\iTunes\iTunes.pref
... rename it "iTunes.pref2" and drag it to your desktop.
now try launching itunes again in that user account. that should rebuild your preference files in that account again.
(the itunes setup assistant will run, you'll be asked to agree to the license again, and so forth.)
does it still freeze with new pref files in place?
if it doesn't freeze, and everything's working fine again, would you mind attaching the two preference files that you renamed and dragged to the desktop to an email to this address? (in the email, include the URL to this thread so the person who gets the email has some context.)
send them to this email address
(trying to help some folks work out what's actually causing the Not "Responding" freeze.)

I just "upgraded"????? to Lightroom CC, now it will not start on Windows 7. can someone help me?

I had Lightroom 5 and the creative cloud photographer bundle. upgraded (some joke) to Lightroom CC and no lightroom will not start on Windows 7. just dead in the water. any help?

The fix was to completely remove all Apple Software following guides in previous posts.
Then download and re-install latest iTunes 64-bit, making sure to Run As Administrator.
This fixed it. Now the next thing seems to be that as I move from one device to another to close and restart iTunes between each one. Treat it gently. It seems to break easily and a lot.

Upgraded to iphone 4 and now itunes keeps opening up on my HP computer all the time?

I upgraded to iphone 4 & now itunes keeps opening up on my hp. I turned off find my iphone from an article I seen on here, but the problem still continues. Help please advise.

okay. it is very easy. just kill your itunes application (it will not uninstall or pemanantly remove it from your compter.) just open task manager to open it, (for vista and 7) click start->search ''run''->then in the run window, type ''taskmgr''. (and for xp) click start->run->type ''taskmgr''
in the task manager window(for both xp, vista and 7), go to applications tab, then click itunes, then click end process button. if there is not any itunes option in the applications tab, click processes tab, cick itunes.exe, then click end process (or) right cick itunes.exe and click end process.
one thing to note. if you are syncing your iphone and you are trying to kill itunes, it would be a problem so don't do it. to open itunes again, just click in the shortcut or icon you used to open it.

Just upgraded my OS10.4 to snow lepard and now itunes will not open. I hope to further upgrade to Lion. Ps my address book will not open either!

operate or open, also my address book will not open. Am hoping to upgraded further to lion asap.

Office 2011 will install in a separate folder. But do not install Office 2011 until you remove Office 2004. It comes with its own uninstalled located in the MS Office folder. Only use the uninstaller to get rid of it. Then install Office 2011.
Office 2004 and Other Applications Don't Work in Lion/Mountain Lion
If you have Office 2004 which is a PPC-only suite, it will not work in Lion/Mountain Lion. You need to upgrade to Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion/Mountain Lion.
You may want to consider as well:
These two suites are similar to Libre Office but not as current or as well-supported:
NeoOffice
Open Office
And, then there is Apple's iWork suite:
Pages - word processing and layout
Keynote - presentation
Numbers - spreadsheet
Each can open and save Office compatible files. They may be purchased separately via the Mac App Store for $19.99 each.
As for other software, any PPC-based software will not run in Lion or Mountain Lion because Rosetta is no longer part of OS X. You will need to upgrade to Intel versions of the software.
(Access to the Mac App Store requires Snow Leopard 10.6.6 or higher and an Apple ID.)

We recently upgraded to Lion on our new(May '11) iMac and iPhoto will not open. Do I have to buy an upgrade? The iPhoto is 9.1.5. Thanks.

Why won't iPhoto open in Lion when it is the version that is supposed to work?

FIXED IT...
I learned that after downloading and installing the iPhoto Library Upgrader, I then needed to actually launch the Library Upgrader (by opening FINDER, clicking on APPLICATIONS, clicking on UTILITIES, then double-clicking on the iPHOTO LIBRARY UPGRADER... and then follow this instructions.
NOW, I am all set with iPhoto.
THANKS to all for your help!!

I upgraded my iMac to OS 10.8.2 yesterday. Now iTunes will not sync with any of my devices - Apple TV (gen 1), iPhone 5 (with new iOS 6), or first gen iPad. I get an "unknown error 1140" for each device. Any ideas?

Because the sync error is on every single device, and all 3 are running different versions of an OS, I assume this has to do with the new Mountain Lion upgrade. I probably should have waited for 10.8.3! Any suggestions would be greatly appreciated!

A bit more info for those of you reading this.... the problem seemed to be in iTunes. For each connected device , if I clicked on the Photo option I could no longer select the second radio button for limiting the photos by Events, Albums, etc. It was an all or nothing deal. But selecting all would cause the error.
So I had read the other forum posts about the "&" symbol being the cause of the problem. I went through iPhoto and made all of the changes. It did not work. I then looked at iTunes, using the AlbumData2.xml file listed in the other forums as a reference. I found one album with the "&". I edited that one. Still would not work. So then I spent 3 hours on the phone with AppleCare last week. I talked with 4 different advisors. None of them had heard about the "&" error from the forums. We tried everything in iPhoto including repair and rebuild. Finally we created a whole new library and reimported my master photos from my original one. Using this option would allow me to now check off that radio button in iTunes. BUT... I now lost all of my albums and events and would need to rebuid them. I was not happy. They agreed and we set up time to talk this week.
So today I talked with AppleCare again. They now have more info and said the problem has to do with iTunes and the new iPhoto 9.4. It does not like the "&" symbol anywhere in either iPhoto or iTunes. So they now have me going through everything in my iTunes library. Genre is OK but any other item cannot have " & ". I have several dozen to edit and will do it over the weekend and then restore my original iPhoto Library and see if I can finally get it all to sync. I will let you know how I make out, but apparently you need to eliminate " & " from every entry in iTunes and iPhoto.
Quality control is not up to par with Apple these days.

I replaced an old Itouch with a new one, and now Itunes will not recognize the new one.

I recently replaced my old I Touch with a new one. Now I cannot get Itunes to recognize it in my library.

See:
iOS: Device not recognized in iTunes for Windows
You need iTunes 10.7 or later on the computer.

I have upgraded my iphone software to 5.0.1 and now i am not able to play any musik , inspite the mediathek is on the phone , visible when i connect my iphone to itunes

can anynone help with my issue ?

Welcome to the Apple Community.
Try unchecking the tones and syncing, then re-checking them and syncing again.

I upgraded my 2g 8gb itouch to 4.2.1, now itunes will not recognise it. i do have all the latest drivers installed

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