I upgraded my memory to 8 GB and now my computer is slow. Programs are not responding. I previouly had 3 GB but i went to Mountain ion so i thought it might be wise to increase memory. What could be the problem.

this is my first time asking a question so I don't know how to follow response.

Well, Macs are extremely finicky about their RAM (and different models need different spec RAM).
Can you check your model identifier please, so we can figure out if they sold you the exact spec RAM that your particular model needs? You can go here:
http://eshop.macsales.com/shop/apple/memory/iMac
and follow their directions on how to find your model identifier. Once you're figured that out, please post it here so we can check on the exact specs needed. Your RAM should say more than what you mentioned. On my iMac, this is what it says:
I don't know of any recent iMac that has DDR2, but I could be wrong there., Yours doesn't list the speed either (1333 MHz on mine).

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I bought 2 new memory card to 4 grams each - replace them in your MacBook Pro 13-inch but it will not turn on - If you are installing a card for 2 and one for 4 d all works - tell me what could be the problem

I bought 2 new memory card to 4 grams each - replace them in your MacBook Pro 13-inch but it will not turn on - If you are installing a card for 2 and one for 4 d all works - tell me what could be the problem

I assume that you have installed new RAM in your MBP.
It would be helpful if you indicated the EXACT model/year MBP that you have.
What the the RAM specifications that you are trying to install?
Ciao.

My Lightroom kepps stopping just after being loaded. My Lightroom is 5.4 64 bits installed on a Dell PC with Windows 8.1(upgraded from 8). I have uninstalled Lightroom and re-installed it with the same result. What could be the problem?

My Lightroom kepps stopping just after being loaded. My Lightroom is 5.4 64 bits installed on a Dell PC with Windows 8.1(upgraded from 8). I have uninstalled Lightroom and re-installed it with the same result. What could be the problem?

Try resetting your preference file next: http://www.lightroomforums.net/showthread.php?14226-Resetting-(or-Trashing-)-the-Lightroom -Preferences-file
It survives an uninstall/reinstall.

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 v.3. What could be the problem, how ca

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 version 3. I can open Internet Explorer, but that's not my default browser, so I have no problem with the Internet connection.
What could be the problem, how can I restore my browser without losing my bookmarks, settings, etc?
== Operating system ==
windows XP

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see [[Safe Mode]]. Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See [[Troubleshooting extensions and themes]] Update Firefox, see [[Updating Firefox]]

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

I just upgraded my system to Mavericks X and now none of my CS6 programs will launch, What can I do short of reinstalling CS6?

probably nothing helpful. migrating adobe apps doesn't always work, and if it doesn't work you're better off uninstalling, cleaning and reinstalling per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

HT1338 I have version Mac OS X 10.5.8. I no longer get software updates. What could be the problem?

I have version Mac OS X 10.5.8. I no longer get software updates. What could be the problem?

No problem. You have to pay for the next upgrades, just like you paid for the last one.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 297
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
    [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
    Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.ucupdate.plist
    [failed]    com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
    [not loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
    [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [not loaded]    com.logmein.logmeingui.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
    [not loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.google.keystone.daemon.plist [Click for support]
    [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
    [not loaded]    com.logmein.logmeinserver.plist [Click for support]
    [not loaded]    com.logmein.raupdate.plist [Click for support]
    [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.ARM.[...].plist [Click for support]
    [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Android File Transfer Agent    Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    HP Product Research    Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    HPEventHandler    Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    LogMeInSafari64: Version: 1.0.660 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeIn: Version: 1.0.660 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.660 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 10.0.1 [Click for support]
    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         7%    ocspd
         4%    WindowServer
         1%    kextd
         0%    ps
         0%    securityd
Top Processes by Memory: ℹ️
    137 MB    Microsoft Word
    120 MB    Safari
    86 MB    ocspd
    82 MB    CalendarAgent
    77 MB    WindowServer
Virtual Memory Information: ℹ️
    310 MB    Free RAM
    1.89 GB    Active RAM
    1.55 GB    Inactive RAM
    544 MB    Wired RAM
    1.13 GB    Page-ins
    8 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 5, 2015, 09:32:47 AM    Self test - passed
    Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
    Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
    Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

I have been taking photos with my Ipad for several months and sending them via email and Facebook. Now it will transfer photos to FB but not email addresses. What could be the problem? email an

Have been taking photos with my Ipad and sending them to email address and FB. For some reason it will now send photos to FB but not my email address. What could be the problem?

Does your email provider have a limit on the total file size allowed on their server? It could be that emails with photos send in the past are still on your email server. They might even be in the servers trash folder. If the total MB of those emails exceeds the amount allowed then no additional emails can be received. Try using a web mail page to check and edit what's on the email server.

Install Woe - What could be the problem?

Hi all,
I'm hoping someone can help me.
Got a new Printer (Xerox Phaser 8560), and have been installing drivers all over the office, MacIntel and PPC computers, many and no problems until I went to install on my iMac PPC, which resulted in the installer program crashing right after it attempts to find the printer on the network. I tried installing as root user with the same result. I made sure permissions were rebuilt, but always the same installer crash.
To make a long story short, I reinstalled Leopard from scratch, and it's still doing the crash when I try to install the driver. On the new install, I did "transfer" over my settings from the previous install, so I guess that helps narrow it down. But what could be the problem here?
Suggestions gladly accepted.
Thanks, and so long for now, TOM

Hi,
I think I may be on to something. I had removed a program (System Preference Pane) called ABFR, A Better Finder Rename 7, which was for Tiger, but it got carried over into Leopard. After it caused a problem with iCal, I learned that it wasn't for Leopard, so I removed it.
When I went into the latest install of Leopard System Preferences, there it was, and when I tried to remove it with a control click, I got an error which said it couldn't be removed because of an error.
I had brought over the settings from the previous System and didn't realize it was going to bring that over somehow. Looks like a totally new Leopard install and a total rebuild from scratch is in order. I wrote an e-mail to the developer, but I have my doubts.
Those little programs that install those System extensions should have them all disabled by Apple when you do a major software update. I hadn't used that program for years, but there it was causing trouble, and now it might still be causing trouble.
FYI, Xerox recommends using the drivers from their site and not any drivers supplied by Apple, either Tiger or Leopard.
Thanks, and so long for now, TOM

I am trying to put music into my 3rd gen ipod touch and older ipod shuffle but they do not show up on Itunes when i connect them,what could be the problem?

i am trying to put music into my 3rd gen ipod touch and older ipod shuffle but neither are popping up on itunes, what could be the problem?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

I have an IPad 2 and an Iphone4, but as it suggests that I can click a photo on my iPhone and the image will also reflect simultaneously on my IPad does not happen, though I have activated cloud on my iPhone. What could be the problem.???

I have an IPad 2 and an Iphone4, but as it suggests that I can click a photo on my iPhone and the image will also reflect simultaneously on my IPad does not happen, though I have activated cloud on my iPhone. What could be the problem.???
Also in my iPhone4 the photos that I have downloaded manually from my computer cannot be erased from the phone, how do i do this.???

Sounds like you are not running iOS 5 ..........
Update your iPad 2 to iOS 5............
I purchased an iPad 2 for my wife for Xmas and it did not come with iOS 5 so I had to update it......
http://www.apple.com/icloud/get-started/
http://support.apple.com/kb/HT4972

I have model A1458...been acting possessed.... apps opening and closing on their own...zooming in and out... not always responsive to my touch... what could be the problem?

i have model A1458...been acting possessed.... apps opening and closing on their own...zooming in and out... not always responsive to my touch... what could be the problem?

The two most likely culprits would be a faulty cable/charging block or a bad digitizer. Try charging the device with a different charger and cable. If the problem goes away, then the problem is with your charger. If it does not, try the basics of resetting, restoriing from back up, restoring as new. If you still have the problem, make an appointment at the Genius Bar at your local Apple Store for evaluation.

My 1st generation Time Capsule/2007 keeps shutting off and disconnecting from internet? What could be the problem? How long do the Time Capsules usually last?

My 1st generation Time Capsule/2007 keeps shutting off and disconnecting from internet? What could be the problem? How long do the Time Capsules usually last?

That it is still working is miraclous.. most have died.. lots started flaking out at 18months to 2years..
See deadtimecapsule.org
The few that remained now seem to have reached EOL.. you can repair if you have some skills.. fairly cheaply.
But it is well and truly time to replace.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair

When ever i try logging into FaceTime or iMessage on my Macpro i get The server encountered an error processing registration. Please try again later. what could be the problem..N.B I'm located in trinidad in the caribbean message

When ever i try logging into FaceTime or iMessage on my Macpro i get The server encountered an error processing registration. Please try again later. what could be the problem..N.B I'm located in trinidad in the caribbean message

Hi,
As the Other threads suggests I would check the Date and Time settings on the Mac and compare that with the settings in the router.
Messages (and iChat before that) send Time stamped info to Login and to send IMs.
Obviously most people set their Macs to their Time Zone and nearest city/town.
What people sometimes forget is that their Router/Modem device(s) have to be set correctly as well.
EDIT
Also Add a Public DNS server to your System Preferences> Network > Advanced Button > DNS tab
A Google one such as 8.8.4.4 or 8.8.8.8 seem to work well for most people
10:15 PM Saturday; March 17, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously
Message was edited by: Ralph Johns (UK)

My iPad no longer bleeps when I plug it in to my pc or power source. What could be the problem?

My iPad2 no longer bleeps when I plug it in to my pc or power source, what could be the problem and what must I do to rectify this problem. Is it a sign of a malfunction?

A description of how system sounds and can be controlled ....
If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.
If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.
This support article from Apple explains how the side switch works.
http://support.apple.com/kb/HT4085

I upgraded my memory to 8 GB and now my computer is slow. Programs are not responding. I previouly had 3 GB but i went to Mountain ion so i thought it might be wise to increase memory. What could be the problem.

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