I've purchased XI Pro through a 3rd part and need to download. The only option I see is Spanish? It was a product that Adobe donated to Tech Soup, but I need English.

How do I download the English version of Adobe XI? It was a product I purchased at Tech Soup and Adobe had donated the product to them. Nothing says anything about it being in Spanish, though. ??? Please help! I'm new to my organization and talked them into this product!

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC | XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13, 12, 11, 10| 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

Macbook pro freezes when I perform a soft reset. The only option is for me to hard restart it to get it working again.

Hey everyone, I've been searching for quite awhile for an answer to this issue, and I haven't found it - so I figured I would post a question about it. To give some details, whenever I soft restart my Macbook Pro (By resetting it through the "restart" option at the top left) it will shut down to a gray screen and just sit there forever. The only thing I can do, as far as I know, is a hard restart - by holding down the power button and shutting it down - I know this isn't good for it, but again, it's about the only option I've got.
I've tried to verify/repair my disk permissions, and that hasn't helped.
I've also not installed any software since before that started happening. I'm also using OS 10.8.2 - I don't remember what was installed prior to that though - but it's an early 2011 model...the problem actually started happening well before I updated to Mountain Lion, and it's still happening now.
Thanks!

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message. Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

I have a i pod touch 3rd generation and i cannot download the correct version of i tunes to go with it

I have bought a apple pod touch 3rd generation and my old itunes won't work with it when i download the newer version 10.6 which is what it tells me to do it comes up with i am not high enough or logged on as an administrator this is not true as i am logged on as an administrator and do not understand why this keeps happening

i download the newer version 10.6 which is what it tells me to do it comes up with i am not high enough or logged on as an administrator
What's the precise text of the message, please? (There's a couple of different ones I can think of that you might be getting.)

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this. Thanking you in advance.

I purchased Acrobat Pro in December of 2014 and installed it on my computer. That computer crashed recently and I need to intall it on my new computer. Can someone please tell me the process to do this? Thanking you in advance for your help. Tony

Install it just as you did before. You should have backed up the download to a CD or backup HD and have the S/N archived with the backup. If you did not backup (please do in the future), you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html unless it was an upgrade (I don't think you can use these files for upgrades).

I have a mac pro os 10.5.6 and need to get to 10.6 to use with I pad mini any ideas

Hi I have a mac book pro os 10.5.8 and need to get to 10.6 or better to use my Ipad mini any ideas please. in advance thanks John.

Hello,
You need to purchase Snow Leopard disk from the Apple retail store.
Mac OS X 10.6 Snow Leopard - Apple Store (U.S.)
See minimum system requirement as well:
Mac OS X v10.6 Snow Leopard - Technical Specifications

I recently purchased a Macbook Pro and when connecting my iPhone 5 to the Macbook's Messages app, I clicked cancel after seeing the 6 digit code. I thought I could easily get that code back to my phone, but can't figure it out at all. Any help?

I recently purchased a Macbook Pro and when connecting my iPhone 5 to the Macbook's Messages app, I clicked cancel after seeing the 6 digit code. I thought I could easily get that code back to my phone, but can't figure it out at all. Any help?

Hello Unconscious2015,
Thanks for using Apple Support Communities.
If you are trying to configure your Mac to use SMS continuity with your iPhone, then please follow the directions below to configure SMS Continuity.
To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch
Your iPhone, iPad, and iPod touch need to use iOS 8.1, and your Mac needs to use OS X Yosemite.
Sign in to iMessage on your iPhone, your other iOS devices, and your Mac using the same Apple ID.
On your iPhone:
Go to Settings > Messages > Send & Receive > You Can Be Reached By, and add a check to both your phone number and email address.
Go to Messages > Text Message Forwarding, and enable the device(s) you would like to forward messages to.
Your Mac, iPad, or iPod touch will display a code. Enter this code on your iPhone to verify the SMS feature.
Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support
Take care,
Alex H.

HT1586 Can the Apple TV 3rd generation be played through a Danon receiver or is the only option to plug directly into the tv?

Can the Apple TV 3rd generation be played through a Danon receiver or is the only option to plug directly into the tv?

AppleTV has no analogue connections.
It has HDMI which can go to your TV or in theory to an AV receiver equipped with HDMI inputs.
Some HDMI amps/receivers and HDMI switches can cause glitches with AppleTV but it really depends on the particular device.
AppleTV also has optical out, so if you only wanted a connection for Dolby Digital or stereo feeds from the AppleTV you could connect AppleTV to teh TV via HDMI and also run optical to the amp.
Audio is output over HDMI and optical simultaneously.
AC

Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!

Hi, I have just purchased a new Macbook Pro. Whenever I try and buy anything on the internet (via Safari) on any website it will not allow me to add products to checkout. Has anyone else experienced this problem or can suggest a fix? Many thanks!

On all shopping sites, or only some? What happens when you try?

In my account's profile, the entire page is turning into symbols and I cannot download the program as I don't know which one the download button is (have a screen shot if needed)

I have just purchased Adobe Acrobat XI Standard. I received all the appropriate emails with serial numbers etc. I go into my Adobe account so I can download the content and I cannot read the page as all the page content is in symbols. I obviously don't know what they are saying nor which button it is to download the program. I have a screen shot of my product's page if necessary. I have tried going through Internet Explorer and Google Chrome.

Hi kirrileeb,
Are you having trouble with other websites, or just with Adobe? Let's start by clearing the browser cache, and logging back in to http://www.adobe.com. You may also want to try a different web browser as well. Are you able to download Acrobat from this page: Download Acrobat products | Standard, Pro | XI, X?
If you're still having issues when you're looking at your account on Adobe.com and downloading Acrobat, let us know. If you write back, please let us know what browser you're using, and whether you're on Mac OS or Windows.
Fingers crossed that all goes well when you clear the cache, but let us know if it doesn't.
Best,
Sara

I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that wh

I recently bought a KoboGlo ereader. Several days ago I bought an ebook from Booktopia. However I was unable to download the ebook onto my new ereader. I was told that I needed to load Adobe DRM which I did. When I contacted Booktopia they told me that when I authorised my Adobe DRM I should have "select 'Booktopia' next to Vendor ID, and then log in using your Booktopia account details ie email address [email protected] and your Booktopia password as the password."
I erased my Adobe DRM software from my computer and reloaded it but I seem to be unable to convince your software that I want to start over... it keeps telling me that I am using an ID and password that was used to authorise another computer!
What do I do?
A frustrated customer!
Bob Ross
[email protected]

In order to make your posts easier to read I suggest that you not type in all caps.
The operating system on your Gateway system is Windows based, as are all of the applications that you had installed. Your iMac uses the Mac OS X operating system. The applications on your external hard drive that you pulled from the Gateway system will not directly run on your iMac. One option is to purchase Mac OS X versions of the software where possible, or your can install Window's on your iMac and have the capability to use both Mac OS X and Windows.
Since you are a new Mac user it may be best to go back to your place of purchase and spend some time learning about your options for transferring your data and options. According to the Stamps.Com website, they apparently don't make a Mac OS X version of the software, but they supposedly allow you to print directly using the Mac's web browser. Microsoft sells a Mac OS X version of their Office suite which you can view at http://www.microsoft.com/mac/products.
Here's some more information that helps people like you who are converting from Window's to the the Mac OS X environment. There is some learning to do, but like me, I think you'll like it once you have everything configured correctly.
http://www.apple.com/support/switch101/

I have two companies sending me indesign documents. One opens up and the dictionary is set to English. The other file opens at is in Hebrew, Not sure how to fix the Hebrew part and whether or not the fualt lies at my end or at the other end

I have two companies sending me indesign documents. One opens up and the dictionary is set to English. The other file opens at is in Hebrew, Not sure how to fix the Hebrew part and whether or not the fault lies at my end or at the other end

If only the language is Hebrew, you should correct it in the Paragraph and Character Styles.
But in such a case I would expect more problems.
If you are a creative cloud subscriber you should additionally install the InDesign version, English with Hebrew support:
Go to the preferences of you CC.app. It is found behind the Gear Symbols on the top right.
When the preferences open, go to the Apps section.
Change the App Language to English with Hebrew support.
Now you can install it. It will install on the very same place where your InDesign program is found some additional plugins, which will give you access to Hebrew functionality, like RTL text. Otherwise you will inherit in the document (and where you copy and paste it from such a document into another one). But now you can change or repair problems.
Now repeatstep 1 + 2, but you need not to install your own language again. InDesign will now, when started, run in the language of your OS (when you have it installed in that language) but with more functionality to handle problems with Hebrew documents.
The same steps you would have to do with Arabic or Asian documents. These languages will also add more plugins. But keep it limitted to those language you need. I have installed it that way, because I get sometime documen where the text flows the wrong direction or the numbers come up in Farsi digit, not in Arabic digits. For such purposes I need versions in languages I don’t understand myself.

Hi, we are a small clinic that uses the iPads for therapy. If we purchase an app for one iPad, can all of them download the same app at no additional cost?

Hi, we are a small clinic that uses the iPads for therapy. If we purchase an app for one iPad, can all of them download the same app at no additional cost?

Allan was somewhat incomplete in his statement. While technically it would be possible, from a licensing standpoint you need one license for each iPad unless those iPads were all going to be used by the same person (which I think unlikely given your described use). Here are the relevant terms of the iTunes Store agreement (emphasis mine):
"(ii) If you are a commercial enterprise or educational institution, you may download and sync an App Store Product for use by either (a) a single individual on one or more iOS Devices used by that individual that you own or control or (b) multiple individuals, on a single shared iOS Device you own or control. For example, a single employee may use an App Store Product on both the employee's iPhone and iPad, or multiple students may serially use an App Store Product on a single iPad located at a resource center or library. For the sake of clarity, each iOS Device used serially by multiple users requires a separate license."
So you would legally need to purchase one copy of the app for each iPad, something which would require an iTunes Store account for each iPad. For normal purchases, each iTunes Store account would need an associated credit card or prepaid iTunes card.
The Volume Purchase Plan works similarly - you still need one license and one iTunes Store account for each iPad - but the purchasing is centralized so you don't get billed multiple times. You get one recemption code for each license you purchase. See:
http://www.apple.com/business/vpp/
Regards.

I had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !! my order number W24

i had purchased iphone 6 from the online store and i had peid the full amount by using my cc , i had noticed now that the order get cancelled as its out of quantity , could you please assist me to refund my money back to my cc !!

I am going through the same process! It is a nightmare doing anything with adobe. They make it as difficult as possible to get a refund and keep asking me if i want anothe program instead of a refund. They are making me jump through all kinds of hoops to get the refund and refuse to call me. They have ZERO customer service and the only reason they stay in business is because they have no real competitors. It's a shame, but I suggest you reprot them to the Better Business Bureau. I did.

I do not know my apple administrator username and password? How do I find out what it is? I am trying to download IBM Notes and Domino onto my MacBook Pro and I cannot download the software without verifying my apple administrator username/password

I do not know my apple administrator username and password. How do I find out what it is? I am trying to download IBM Notes and Domino onto my MacBook Pro and I cannot download the software without verifying my apple administrator username and password.

iOS is only for mobile devices, so:
Resetting or changing a password:
For Snow Leopard or earlier: http://support.apple.com/kb/HT1274
For Lion or later: http://support.apple.com/kb/HT6022
For Mavericks users:
http://www.macworld.co.uk/how-to/mac-software/how-change-admin-password-mac-3535 328/
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If it's running Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.
If it's running Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:
https://discussions.apple.com/docs/DOC-4101

Hi! I need help, today I connected my mac Book Air to a tv for a presentation and as soon as I conected it the image on my screen went bigger. And I cant find the way to put it back as it was before. The Images are too big! heelp

Hi! I need help, today I connected my mac Book Air to a tv for a presentation and as soon as I conected it the image on my screen went bigger. And I cant find the way to put it back as it was before. The Images are too big! heelp

Morning DeeHutton,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Best of luck,
Mario

I've purchased XI Pro through a 3rd part and need to download. The only option I see is Spanish? It was a product that Adobe donated to Tech Soup, but I need English.

Similar Messages

Maybe you are looking for