I was given wrong information by Adobe
Adobe,
one of your live chat people gave me some incorrect information.
When browsing whether to purchase Adobe Elemements 11 an adobe representative popped up for a live chat.
I asked a specfic question "would Canon CR2 raw files for a Canon EOS 70D open in Elements 11".
After returning a few minutes later the representantive gave me an affermative "yes the raw files would open in Elements 11".
Because of this advice I purchased Adobe Elements 11.
Upon installing and updating to camera raw 7.4, I find that my Raw files from my Canon EOS 70D will NOT open.
I feel duped into purchasing software that is not fit for my purpose.
Adobe, what are you going to do about this?
Adobe will normally accept a product return within 30 days of purchase. If you purchased from a re-seller request a refund or replacement with the forthcoming PSE12.
Similar Messages
-
Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.
Try serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Was given false information in store about accounts and billing, how to proceed?
Hello everyone,
13 days ago i joined up with Verizon after careful consideration of several cellular service providers and they were a great 13 days until i received my bill.
It was at the Reynoldsburg OH Verizon wireless store where i was being helped by a friendly lady that told my wife and myself that:
1. My cell phone service (unlimited talk and text) was going to only cost me 10 dollars a month.
2. My family/group account that i was going to be added onto would not change except for the data plan to be capped at 10 gig.
So at the end of the month i was expecting a bill of , as the nice lady told me : 10.00 USD.
Instead i was confronted with a bill of 88.00 USD, a discrepancy of 78.00 USD.
A activation fee of 35.00 USD, 12.00 USD for the amount of days in the current month and 30.00 USD for the coming month.
Plus additional minor charges regarding federal/state taxes i have never heard of.
To conclude, we were given false information and we specifically asked about this subject with these questions.
"Will our group plan be changed if i am added onto it?"
"Will i be paying only 10 USD a month or are there additional charges?"
So my question is, what is the most efficient way to get this matter resolved as my family is ready to switch to a different provider because of this.
This is off-topic but we are already trying to deal with a third party water utility company that is taking advantage of current Ohio lack of regulation and charging us double what we use plus service charges.
Thank you in advance,
Willem
Private info removed as required by the Terms of Service.
Message was edited by: Admin ModeratorWe want to make sure you have the best plan to meet your needs willemI85! We don't want to confuse you with conflicting information! I'm sorry we don't offer unlimited talk and text, plus a data plan for only $10.00 on a single line. If you added a line to an existing share everything plan, it depends on the device. There is a $10.00 add on option; however, that is for tablets only. In addition, taxes and surcharges are billed for all lines. What type of device did you add? What existing plan do you have currently? Here's more information on our share everything plans for your reference. http://bit.ly/xdDajD
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport -
I was schedule for a virtual interview with a company and was given a link to adobe connect.
I had a virtual interveiw and had to use adobe connect to do it. I tried to access thsi account and I am not able to get into the virtual interveiw. Please tell me why I cannot access this interview. I am being told it is an adobe problem
The link should have looked something like h ttp://thecompany.adobeconnect.com/room/ or h ttp://connect.thecompany.com/room/. Did your link look like that?
When you say you were not able to get into the room, what error were you encountering? What are you using to access the room (computer or tablet)? What OS? What browser?
Without more information it's hard to give you any insight as to what may be happening. Kind of like saying your car won't work. Without more information, no real help can be given. -
i was given my ipad mini as a gift and i cant restore it dont know the previous owners information? how do i fix it? i have tried everything on this wesite , forumas and in i tunes. i have restored it wiped it an di cant get thru set up because of the previous persons email linked to it.
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?
Ask whom/wherever you got the redemption code from for one that has not already been used.
-
Adobe won't validate serial numbers that I was given for Photoshop CS6 Extended on Mac.
Adobe won't validate serial numbers that I was given for Photoshop CS6 Extended on Mac. What should I do? Calling won't work as I am deaf and I could not find any solution on internet to this. I tried offline option and also reinstalling program but both of these would not still validate serial numbers that Adobe give me. Any ideas?
You can contact Adobe Support by online chat to help resolve serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
I was given an ipad 2. How do I reconfigure it with my own settings, etc. and erase the previous owners informations?
But note, if the previous owner turned on Find My in iCloud and has not turned that off you will not be able to do anything with that iPad without the previous owner's Apple ID...there is an Activation Lock as part of iOS 7.0.4 that cannot be bypassed so you have to have that Apple ID and password if it has been turned on.
-
We have been loyal Verizon customers for almost a decade and have had nothing but great things to say about our service...until about 2 months ago. Two months ago my daughter moved out of state and decided to remove herself from our family plan, Before doing so, she call Verizon's customer service department to see when her contract was up. She wanted to keep her Verizon service until the end of her contract to avoid the termination fee. The service department assured her that her contract was already up and no termination fee would be charged. You can imagine my surprise when we were charged a $138 termination fee for her line on our next bill. I called customer service again and spoke with another representative (whose name I will not disclose) and was assured that the termination fee was a mistake and that I should simply not pay that portion of the bill and the charge would disappear on the next billing cycle. I did as she said and was shocked a few weeks later when I received a less than civil call from Verizon threatening to terminate my service the next day if I did not immediately pay the $138. My wife received a similar nasty message on her phone. I explained the situation to the rep on the phone, was told that the information my daughter and I received from 2 previous representatives was incorrect, and was told to pay immediately. My daughter and I went through all the proper channels to ensure no charges from termination fees, and both of us were given misinformation on 2 separate occasions. Is there any way to hold this company accountable for its mistake? I have been in sales all my life, and if an incorrect price is quoted, I have to honor the incorrect price,even if it costs me money. This is the worst customer experience I have ever had with any company, and I'm afraid that it will eventually cost Verizon not one but five long-time customers.
I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?
-
I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? then I was unable to enter until 8 hours then called Apple Japan 4 times each time threy asked me would you like to speak with an English speaker,I said yes then they told me sorry today is Sunday no English speakers ,but they refused to speak Japanese, then I called 5th time and a kind guy could speak English we were on 1and 1/2 hours he got me to log in but the reset key chain could not be completed still pending.
He said do not mess with that ! then I got a text from somewhere to reset 4 pins suddenly it was very strange I said to him that I got this pin this morning but it said you can use maximum 3 hours it had a UK number and I told him I do not like this and will not enter the code he said do not do it if it is from the UK and then I said to him ok you did a lot to help but we can not go any further ! and we cut of I went back to my computer to re do the ID but I found everything a mess so I call and a stupid sounding Japanese women with a squeaky voice came on I was calm at first and they want your phone number your IMEI number your iPhone serial number date of birth Address email address it takes 10 munutes to check then they ask what are you caling about so I try to explain my keychain is broken or problems with language security questions and can not change my pasword because the security question have failed me so it is ONE BIG HEADACHE AND I START I GET STRESSED she says Do want an ENGLISH speaker ,I say yes ,that guy i talked to earlier but I never got his name and first time I ever talked to him but they said he is not here so I said ok and then she said today is sunday so call back in the morning ,I said ,well ok in Japanese but they make you feel stupid because they do not want to speak Jap@anese with none natives and they are to busy,And they feel that I should not bother them ,then I say that Apple Japan is trying to refuse Apple foreign customers and then she wants to hang up and ask me to visit the shop ,but they are the same I have a very bad time with Apple Japan since they do not discuss software problems or security with customer meaning if you have a problem they ask you to come on a time 20 minutes max so they do hardware test and say you phone is fine then I say no I can not reset my ID they say you must call call centre so I am going around in circles ,When I call English it is usually Australia so if my problem is in Japan surely if do not want me to talk to them in Japanese and they ask me to call Australia but every time my call charge is expensive after asking them is this free because I have Apple care they say yes but when the call goes to Australia 0120 277 535 it might change to paid call so I call then I have to ask is this charging they say we can not give you that information ! so what can I do I have have been at the computer and phone all day on my day off work and in tre week I am so busy and can not use my phone I can not work without it ,this new technology for you ,they can not cope with the fact that the customer have problems yet they do not want to deal with us because they can not solve it and so it shows them to be useless they like to walk around in their cool tee shirts and retro shop but when it comes to functionality we are unwelcome they got the money so do not return because apple is perfect that nothing should go wrong .
But it does somehow my English security answers do not work on a Japanese Question especialy if I did not choose that question I set up the multiple choice In English and wrote the answers in English or Roman and set them langauge preferences in English, do you really think you can correctly write english name or word in Japanese they write a police patrol car pato caa パトカア they do not have r and l .So it is my choice to make my security easy for me and as difficult for others to hack.But they also have patororoo choo meaning ' now patrolling ' so why they have pato caa patrol car and patoro patrol and have thousands of Chinese words kanji they can find patrol.
I am getting off the topic but I am at a loss to fix this problem when they hold the keys and i have all the info to verify my ID.You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
I was given a new phone because of a technical problem with my other. Everything was replaced because of iCloud but now it is telling me I do not have enough storage room on this phone to perform a back-up. Can I fix this?!
Why don't you call Apple tech support thru your provider. They will be able to help you in short order.
PS - If you want help here you need to provide a little more information i.e. how much memory does your iPhone -4- have and how much free memory do you have after restoring from the cloud? -
I was given an iPhone 4 which I believed was purchased outside the Philippines. The previous owner had it jailbroken but something went wrong so it was stuck on DFU mode. So when it was given to me, I had it restored and updated via iTunes to iOS 5.1. I bought a micro-sim and inserted it on the sim tray. iTunes was able to detect the SIM card number and there was NO MESSAGE like the sim card is not supported whatsoever which can be usually seen in unsupported simcard. I thought everything went smoothly. But when I tried to set-up the phone, the SLIDE TO UNLOCK button is unresponsive. It doesn't work so I was stuck there and my iPhone cannot be accessed because of that. What shall I do? I have tried doing the hard reset several times, it still didn't work. I have tried restoring my iPhone three times but the slide to unlock is still unresponsive. I think the iPhone was able to detect my carrier simcard since it shows on the top corner the name of my carrier, mobile signal and 3g network. Now I am wondering as to why the slide to unlock button is unresponsive? Was it because of my iPhone LCD or was it because the iPhone is locked? Please help.
according to some blogs, if the sim card you are using is unsupported, iTunes will show you a message that the sim card you are using is unsupported. But when i opened itunes, I didn't see that message. Instead, it was able to detect my sim card number. So I guess, the simcard is supported. It isn't the original sim, though. Then the phone was able to detect the mobile carrier, mobile and 3g signals. So iam wondering whether my phone is locked or was it a hardware problem?
-
Adding data file to the existing tablespace given wrong format file name
Hi
while adding the data file existing tablespace. i given wrong format '/dev/oracle/data/user_data_02' i miss the .dbf extension for this data file.
Alter tablespace ts2 add datafile '/dev/oracle/data/user_data_02' size 200m
the data file was created.
So i want to know. What will happen if the data file is wrong format?
Thanks in advanceit doesnt matter what you name the file. oracle will be able to use it. if you need to change the name to meet your naming conventions, then you will need to take the db down and rename the file at the OS level and then startup mount to rename the file at the DB level.
why are you puting files in /dev? Thats for devices. -
I am totally frustrated by the fact that now i have gone to iCloud and after a few synchs, my contacts are all mixed up with the wrong information. For instance, my email and phone number comes up under someone else's name (a thousand contacts). I dont know how to repair this. what a nightmare
An icloud account is designed to be used by just one user. If you have given your ID or set up your account on someone else's device, then their data will be mingled with your or worse.
-
hi i have an ipod touch that was given to me that was disabled and it belongs to a kristien but she no longer lives here and my apple id doesnt work for this ipod and i wasnt to reset the ipod to factory settings so it can be my ipod and i dont know how to go about that
You can restore from backup since the screen-lock passcode is not restored.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Maybe you are looking for
-
Batch loading with sdordf.jar.
Hi Guys I have just tried a batch load with sdordf.jar. In my first attempt there was a mistake in the n3 file. After correcting the file and re running I now get the error. Connecting to jdbc:oracle:thin:........... Append mode Copy existing data ou
-
HT5502 AFTER UPGRADING TOMOUNTAIN LION SAFARI 6.0 DOESN"T WORK HOW CAN I REPLACE IT OR UPGRADE IT?
AFTER UPGRADING TOMOUNTAIN LION SAFARI 6.0 DOESN"T WORK HOW CAN I REPLACE IT OR UPGRADE IT?
-
Where can I set the window dimensions for the "Java Applet window"?
Hi, When I run a form on the web, the Java Applet is loaded and the form appear in the window. But "base window" have gived dimensions indifferent what dimensions has the window of the form which I run. So, where can I set the dimensions of the "core
-
PDK-Java Security manager: controlling portlet appearance in portlet list
Hi, The Understanding PDK-Java Portlet Security article says: "Portlet security is handled at two main points in Oracle9iAS Portal. It is used when a user view the list of portlets available from a provider. It is also used when rendering the portlet
-
I have a script that runs well the vast majority of the time. On occasion I get an exception. I would appreciate any insight as to why it fails on occasion. I can't understand why the new-object cmdlet wouldn't be recognized: Message: The term 'ne