Was given false information in store about accounts and billing, how to proceed?
Hello everyone,
13 days ago i joined up with Verizon after careful consideration of several cellular service providers and they were a great 13 days until i received my bill.
It was at the Reynoldsburg OH Verizon wireless store where i was being helped by a friendly lady that told my wife and myself that:
1. My cell phone service (unlimited talk and text) was going to only cost me 10 dollars a month.
2. My family/group account that i was going to be added onto would not change except for the data plan to be capped at 10 gig.
So at the end of the month i was expecting a bill of , as the nice lady told me : 10.00 USD.
Instead i was confronted with a bill of 88.00 USD, a discrepancy of 78.00 USD.
A activation fee of 35.00 USD, 12.00 USD for the amount of days in the current month and 30.00 USD for the coming month.
Plus additional minor charges regarding federal/state taxes i have never heard of.
To conclude, we were given false information and we specifically asked about this subject with these questions.
"Will our group plan be changed if i am added onto it?"
"Will i be paying only 10 USD a month or are there additional charges?"
So my question is, what is the most efficient way to get this matter resolved as my family is ready to switch to a different provider because of this.
This is off-topic but we are already trying to deal with a third party water utility company that is taking advantage of current Ohio lack of regulation and charging us double what we use plus service charges.
Thank you in advance,
Willem
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator
We want to make sure you have the best plan to meet your needs willemI85! We don't want to confuse you with conflicting information! I'm sorry we don't offer unlimited talk and text, plus a data plan for only $10.00 on a single line. If you added a line to an existing share everything plan, it depends on the device. There is a $10.00 add on option; however, that is for tablets only. In addition, taxes and surcharges are billed for all lines. What type of device did you add? What existing plan do you have currently? Here's more information on our share everything plans for your reference. http://bit.ly/xdDajD
JonathanK_VZW
VZW Support
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