I was updating my iPad 2 to the latest version, I have never updated before. It was done downloading and was backing up. Error in backing up (-5000). I tried restarting, no help. Someone please help.

I was updating my iPad 2 to the latest version, I have never updated before. It was done downloading and was backing up. Error in backing up (-5000). I tried restarting, no help. Someone please help.

Many thanks b Noir
This is a copy of ONEof the keys  in the registry I changed  as told by Apple support today. I also have changed others as instructed by GEAR  software support to manually delete GEAR drivers (that I had installed but couldn't delete some of the others  they mentioned from Windows system 32. Then some bright spark at work told me I need the Gear drivers so  I downloaded the software and installed again.
Sorry, just this minute went to insert image  and it is giving me a message saying this sort of content  is not allowed?.
The most recent key I altered is in: HKey _local _machine. System\class - 4D36E965-E325-11CEBFC1-08002BE10318. Upper Filter data: Upper filter NTIDrvr  SiRem GEARAspiWDN.
The GEARsoftware info about manually deleting  GEAR drive is from:
http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc
I hope you can help

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