I went to synch my iPhone, iTunes asked for an update, I said yes, then my iPhone froze with a silver apple showing. Any suggestions?
I went to synch my iPhone, iTunes asked for an update, I said yes, then my iPhone froze with a silver apple showing. Any suggestions?
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1
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i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?
First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier. -
everytime i want to restore my previews backup to my new iphone, itunes asks for my password, when i enter my password it tells me my password is incorrect, but its not! i have even changed my password. but still nothing! I get the same error from itunes!!!!
Try using your computer password. I tried any password I could think of relating to my phones, but it was none of them; it was, in fact, my computer password.
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Mail is asking for all my mail account passwords. They should all be in my keychain. Any suggestions? (I have over 50)
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50 ??
Open Keychain Access located in /Applications/Utilities
From the Keychain Access menu bar top of your screen click Keychain Access > Keychain First Aid
Click Verify > Start. if necessary click Repair.
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ITunes asking for nonexistent Office 2000 CD when syncing to iPhone
A friend syncs his iPhone with his PC using iTunes for Windows. After a recent update, he gets a dialog asking him to insert his Office 2000 CD-ROM shortly after connecting his phone to his PC. Presumably the sync process is generating a need for some Office component that isn't installed, but he doesn't have the CD any more. Sync seems to work even if he cancels the dialog, but it's annoying. He's syncing only email settings -- not calendars and notes. Can anyone suggest some troubleshooting steps? Thanks!
Hi Eggsy78,
I apologize, I'm a bit unclear on the exact text of the message you are getting or in what context you are being asked for this account information. If you are being prompted for an old Apple ID, you may find the information and steps outlined in the following article regarding a similar issue helpful:
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Regards,
- Brenden -
Whenever I log into the iTunes store on my Windows PC I am asked to enter my credit card security code, this is annoying but now all of my devices ask for the same information. The trigger seems to be access from another device. Should I deathorize all accounts and then reauthorize them?
Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away. -
IPhone/iTunes asking for username, not email address
When I try to update apps on my iPhone I am being prompted for my Apple ID password. Above the field for entering the password it is displaying my username. However - and this is where this gets a bit odd - Apple some time ago started (I believe) using email addresses instead of usernames for log-ins on the iTunes store, for Apple website log-ins etc. When I enter my password it is rejected. How do I remove the username and enter the correct combination of email address and password.
Apps are permanently tied to the Apple ID used to purchase them, and all future updates will require the password for that original ID (regardless of whether or not you are still using it for current purchases). You must have purchased the apps in question using an Apple ID that was a nickname rather than an email address (which used to be okay to do). If you can't remember the password for that ID you can go to https://iforgot.apple.com/ and try to reset it. You won't be able to associate the apps with your new ID. If you can't reset the password, all you can do is delete these apps from your phone and iTunes and repurchase them under your current ID, or contact iTunes store support and see if they will help you (http://www.apple.com/emea/support/itunes/contact.html)
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My son's ipad mini has become not usable because it asks for constantly asks for iCloud password. It says that it is not the correct password and the screen reappears. I know the password is correct because I can login to the website via another PC.
Part of the issue is that it appears not be connected to the network. It appears to be trying to then gets interuptted by the iCloud password request.
I tried to restore from iTunes when connected to PC, however, it says it cannot do this because Find My Phone has been activated on the ipad. To deactiviate I need to turn it off on the ipad which required my iCloud password (seems I am in a catch 22).
Any suggestions on how to proceed?
Thanks.Hopefully this will me get you back up.
http://support.apple.com/kb/HT1212 -
The phone's software may need to be updated. Is there a cost to have Apple reset the software?
Where did you hear that? Genius Bar visits at an Apple store are free, and any software repairs they do are free, unless the phone is jailbroken; then they won't touch it. But they still won't charge you.
I think it more likely the "update" is actually a phishing attack against you. Unless your phone is jailbroken; then your phone and your security is in big trouble. -
Asking for passcode when trying to change restrictions on iphone 3gs
In response to a person on here for deleting a gmail account from an iphone 3GS
I can not enter the passcode for restrictions?
Can anyone assist?If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New. -
Iphone is disable, plug in my pc itune ask for respon form iphone
iphone is disable, plug in my pc itune ask for respon form iphone
Follow the instructions in this support document if your iPhone is disabled. iOS: Forgot passcode or device disabled
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I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can reset it?
You can't reset it. If you don't konw the password then you can't use that backup
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I NEVER entered a password for the backup but now I want to restore my iphone and itunes asks for one. What can I do?
@Razmee209 is right there is nothing you can do if it is an encrypted back up
iOS: Troubleshooting encrypted backups - Apple Support
BUT you could try to see if you have a back up that is not encrypted. If you go to iTunes Preferences (On a Windows go to Edit Menu under the Play Button - On a Mac click on iTunes at the top left) Click on Devices and if you see a back up that does not have a lock next to it you will be able to restore from that back up without using that password.
Encrypted passwords are set up at the time you create the back up. -
Where do i find the password itunes asking for when i want to restore my iphone?
where do i find the password itunes asking for when i want to restore the contens on my iphone?
Encrypted iPhone backup password or the passcode on your phone? If you can't remember your encrypted backup password, you won't be able to use your iPhone backup, & there is no way to retrive it.
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ITunes asks for a new purchase to download music already bought on iPhone
Hi ppl, i bought a music album on iTunes store using my iPhone,yesterday. Now i'm trying to download it on my iPad (same account) but iTunes tells me i have already bought it, and if i want to get it i have to purchase it again.. I read iTunes licence and terms but it looks i should download album with no additional charges. Any suggestion?
Thank you.What country are you in, and are you trying to re-download them via the Purchased tab at the bottom of the iTunes app ? Re-downloading music for free is currently only available in some countries (they are listed on this page http://support.apple.com/kb/HT2519). if you are not in a country where you can currently re-download music then you should be able to connect your iPhone to your computer's iTunes and copy them over via File > Transfer Purchases, and you can then sync them to the iPad.
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