IC WebClient telephony toolbar doesn't work in CRM 7.0 EHP2

Question

Hi,
I've a issue with IC webclient telephony toolbar, I comment:
After upgrading SAP CRM 7.0 to SAP CRM 7.0 EHP2, the IC webclient telephony toolbar doesn't work.
I have seen:
1.- When I use “Dial Pad” to call in CRM 7.0 EHP2 (the current version), the message is sent to another session:
_SEND(CL_SAM_SESSION_QUEUE_SENDER)
After sentence (line 28): r_queue = m_session_queue_receiver->get_queue( ).
“r_queue” is initial, for this reason the message is sent to another session.
And when running http_client->receive (line 101), the system hangs because the request is not completed.
I have seen that the response queue (r_queue) is initial because the instance of CL_SAM_SESSION_QUEUE_CNTRLER=>S_SESSION_QUEUE_RECEIVER is initial. For this reason the object is created, method: CONSTRUCTOR(CL_SAM_SESSION_QUEUE_RECEIVER), but parameter “runtime” is initial; therefore the response queue isn't generated.
      2.- But, I have seen that if we have used “Dial Pad” to call in CRM 7.0 (the previous version), the message is sent to the same session:
_SEND(CL_SAM_SESSION_QUEUE_SENDER)
After sentence (line 28): r_queue = m_session_queue_receiver->get_queue( ).
The “r_queue” is equal to “s_queue”, for this reason the message is sent to the same session.
In this last case, the request is ok and the call succeeds.
In both case the request is HTTPS protocol.
Does anyone know what could it be?
Thanks and regards,
Rocio

Answer 1

Hi,
Perhaps SAP Note 1640673 could be applicable in this case.
Regards,
Srikishan