ICloud mail down?

i've been unable to access icloud mail on any device this morning. anyone else experiencing this?

Same problem here. I just spoke with Apple and they don't have an official reported outage, there does seem to be an issue on the mail server for some users. They're checking back with me in a couple of hours.
Matt

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ICloud mail down in Australia. Any idea when it will be back up?

Have not had iCloud mail come through all day, any idea if its a) down and b) if so, when it will be back up?

I've been down since midday 17 April over here in Perth.
It's incredibly frustrating, as some important and urgent email was apparently sent to the iCloud account, which I've missed.
I can't get a straight answer from anyone about when it will be up again.

ICloud mail down more than 24 hours.....

Seems selling iphones is more important to Apple than servicing existing customers that are affected by this iCloud mail problem.
More than 1% must be affected by looking at the geographic spread from the comments on this "support" community.
Apple should come out and state that they have a BIG problem and give us some time frame to the fix of this problem.
I'm surprised the media hasn't jumped all over this! "APPLE MAKES A MISTAKE!" the headline reads on the day the new iphone debuts.
Believe me if Google mail wasn't working for more than 24 hours the Apple pr machine would be all over it like a cheap suit, and would invest more resources to googles problem than they seem to be putting towards fixing this problem. This shows a big hole in Apples support because one's iCloud / MobileMe mail is not something that should be related to the purchase of new software or a product. Apple should set up a 1-800 number so affected customers can get information and solutions related to this problem.

Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click the text on the line below to select it:
~/Library/Mail/V2/MailData/Envelope Index
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.
Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

What about icloud mail down since yesterday?

I can#t access icloud mail since yesterday afternoon CET. What is the matter?

Yes, poor service from Apple on this one. This time yesterday % withput Mail was 0.17 Now it is 1.1%. That must be quite a number of users. Why are not more people kicking up a fuss? Mail out for over 24 hours is bad.
I am having to use other email providers.
David

TS3899 icloud mail down???

Is the icloud mail not working??? Help! I have not received any mail for the past 10 hours!!!

Check here for system status: http://www.apple.com/support/icloud/systemstatus/

ICloud mail down again?

For the last few Day's I have not been able to sign in om my mail account (me.com). when will Apple have solved it's problems?

It's down for me as of this morning. Can't access mail through icloud.com, through my iMac or through my iPad. It just spins and spins and spins. Wife is using iCloud on same internet connection - no problems. All of my devices were working fine yesterday, but today everythign is slow.
I really wish Apple would update the system status to indicate the problem. It's definitely not on my end, and I cannot use Mail at all.

Is iCloud Mail down?

Hi,
i can't check my emails. So i use on my Macbook Pro my @me.com emailadress with Apple Mail. Since 3-4 days, i can't retrieve my emails and i have exclamation mark right of the inbox, outbox and all another postboxes! When i take a click on this exclamation mark, i can read
Mail can not open this postbox with server „p05-imap.mail.me.com“
Server hosting this mailbox is not available
Well, what is wrong? Apple Server down at the moment??
Greetings from Germany
Veit

Open "Internet Accounts" in Preferences, click on iCloud to open your account preferences, deselect the mail option, and then reselect it a few seconds later and allow it to reset the settings and... Viola.
At least this is what worked for me.

ICloud mail down in Florida since 11am?

My mac, my macbook air, and iphone can not send or receive email

I've been down since midday 17 April over here in Perth.
It's incredibly frustrating, as some important and urgent email was apparently sent to the iCloud account, which I've missed.
I can't get a straight answer from anyone about when it will be up again.

Icloud Mail down? "Page unresponsive"

Can't write an email; after a few seconds, everything is frozen and I get the followings:
Is this a general problem?

Im having this same issue and none of the brousers work. I may get about 10 more mins using Firefox but still the page becomes unresonsive. And no need to wait because that doesn't work either. I can access mail on my iphone 4s and respond and reply, but just don't on my PC nor my imac. Totally ANNOYED!!!. Anybody know a customer service number.. This is my business email and I have had this issue for about 2 weeks.

ICloud mail is down again...mine allows mail to open, then when trying to address an email I get a beach ball and it stays until I quit mail. Anyone experiencing this and what is apple doing about this?

I like many have been experiencing mail problems since I migrated to iCloud. Was working fine for a bit, then I now either get crashes or a revolving beachball when I attempt to type an email address. Have tried quitting and rebooting...you name it. What is Apple saying or doing to fix the problem. Been like this all weekend.

iCloud mail is down again...mine allows mail to open, then when trying to address an email I get a beach ball and it stays until I quit mail.
That doesn't necessarily mean the mail is down in iCloud.
You can always check iCloud system status here.
If you are using Safari to access iCloud.com, go to the Safari menu bar click Safari / Empty Cache.
Now go the menu bar again and click Safari / Reset Safari.
Select the top 5 boxes then click Reset.
Quit then relaunch Safari, go to iCloud.com
Try Mail.

ICloud mail not working. I can send but cannot receive. Is the system down?

iCloud mail not working. I can send but cannot receive. Is the system down?

Same here. I can send mails from iCloud.com Webmail, but cannot receive.
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address
failed:
"[email protected]":
SMTP error from remote server after RCPT command:
host: mx1.icloud.com.akadns.net
5.1.1 unknown or illegal alias: [email protected]
On iOS 6 device I can't receive, neither send mails.
https://dl.dropbox.com/u/2234051/IMG_0001.PNG
However, if I change to @me.com, everything works fine.

Are the icloud mail servers down i cannot send or receive mail

having trouble sending or receiving mail from my me.com icloud account.

This may help:
iCloud : Troubleshooting iCloud Mail
http://support.apple.com/kb/TS4002

Surface Pro 2 iCloud Mail won't scroll

I have tried to set up my iCloud mail in Windows 8 Mail application without proper success (for example, I can't see any sent items, but there are other glitches too) so I decided to use web browser access. However, whether in Chrome or IE or Firefox, when I log in to mail I can see the first few messages in any mailbox but I can't scroll down to see older ones: there is no scroll bar and no scrollability so I am limited to seeing just a few messages in each box unless I reverse display order, in which case I can see the last few.
THis is a 'biggie' for me: I have purchased the Surface Pro in order to have a travel machine with good photoshop and Lightroom ablities but also a tablet like form factor. I also like teh stylus for use in image editing. But I really do neeed reliable email while travelling and I am not going to stump up for an Office subscription for full mail facilities on a machine I will use for maybe four weeks a year.
Does anyone have any clues?
Thanks in advance!

I don't know if this behavior has changed recently , but to scroll down, you have to be able to drag to below the bottom of the window. If you, and the other users of the machine, are the types who like to keep the main Mail window open to maximum height (as the maximize button on Mail's title bar will do), and you're viewing messages in that window, then you will not be able to scroll while dragging down. Try resizing the window and leaving a small space below the window.

TROUBLESHOOTING TIPS RE: iCLOUD MAIL SERVER DROPOUT

Here's what I learned throughout this and I will post a discussion in a separate thread for the rest of the folk out there.
MYTHS AND FACTS RE: iCLOUD MAIL SERVER DROPOUT- WHAT I'VE LEARNED
Hopefully this troubleshooting helps everyone that has had or having issues, for now and for the future...
Firstly, the Apple system status is a bit of a myth. Because it is a global community of people using iCloud, it does not always update in real time. The Apple techs check this when there is issues, as do the public, so odds are unless every single person is having issues around the globe, then it won't reflect an issue. http://www.apple.com/au/support/systemstatus/
Apple technicians work in territories. For example, I live in Australia so I had to deal with a tech supervisor who looks after Australasia and who is based in Singapore. They don't get a notification if a group of people in Canada are having problems, even if they are identical to mine, unless as above, the whole world is having issues.
CHECK THESE FORUMS as a first step measure to work out if the problem seems to be just you and your account, or a wider community. Particularly before you make any major change to your email accounts, passwords, computers or phones.
If you get an issue in the next week or so (and keep in mind for the future) Error Message: "MY NAME" returned the error "[AUTHENTICATIONFAILED] Authentication failed." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" and this happens multiple times when you know the password is correct, then odds are that the server is down and you are best to wait it out. Try checking your mail via iCloud to test. If you can send it through there, odds are that the glitch has nothing to do with your password or issues with your account and rather than make changes, try and wait it out.
If all of your folders in your email disappear, if they are IMAP folders, then log into iCloud mail in your web browser to check that they are still there. It just means that your mail client (Mac Mail, Outlook for Mac etc) can't access the IMAP folders via the server. Don't panic until they are gone from every device you use your email on.
Be wary of deleting ANYTHING from your computer unless you are backing it up first. For example, I had a tech guy on the first day of the server drop out, who gave me the wrong advice of deleting EVERYTHING from my keychain. This resulted in me having massive security issues for web browsers and thus, I couldn't log into my iCloud mail in my browser. Not only did I have to re-install my OS Maverick to fix it (which took 10 hours) but I could have muddled through this mess by continuing to work using web mail.
If everyone seems to be having a mail server problem based on online community discussions, then you are not alone and TELL your Apple tech this. Send copies of the links to the various conversations. Push them (nicely) to investigate internally what is going on and don't let them rely on the System support status. It also helps to put in a report to Apple down the track.
Make sure that you can get a copy of Apple tech guys email address. Thankfully, even though I was on the phone to them for in excess of 7 hours over the past two days, I could update my guy via email and also send him screen shots of things that did or didn't work using my iPhone. We would keep in contact and all I would have to do is send him an email and he would call me back straight away. No holding or dealing with any call centre issues, which is probably the only reason why I didn't lose my cool too much.
If you can get into your iCloud through your web browser, you have the options under the inbox and then the little wheel thing down the bottom (preferences) to put a vacation message, like an out of office. Put that on and explain you are having email issues and give another email address or your contact number. At least the people that you need to contact will know that things could get lost in cyberspace. I wish I had of known this earlier.
You can also forward emails emails to another email address under preferences. Also very handy.
Become friends with your tech guy rather than enemies. If you don't feel like your tech guy knows what he's talking about, politely request to speak to a supervisor. I would be having a nervous breakdown right now (small business owner, lost two days of billable hours so I am financially behind) if I didn't have a good relationship with the guy that has been helping me. We are a good team, with me updating him with the information, via these forums, to find a proper solution to the issue and to rectify the wrong information I was given by the previous Apple tech guy I spoke to.
Ask them to replicate your issue on their side of the fence to troubleshoot. For example, my tech guy Levi replicated my issue with websites by intentially removing the system certificate from his computer and he realised that was what the problem was, and thus he could quickly find out how to fix it.
Back up your stuff regularly. It might be annoying but it is peace of mind if know you are only going to lose a minimum of a week's worth of stuff.
Apple has an engineering team and tech guys raise 'tickets' to them with information on what has happened to their clients. I don't know much about this but I would assume it is having the engineering team investigate to stop this happening in future. They can only work with the feedback they get I suppose. I would also suggest doing the Apple Care survey so they also get feedback. We need to explain to them that we are asking for communication first and foremost - whilst it is inconvenient, if we all knew when and where they would be doing server upgrades (which the rumours indicate that this is what happened) then I don't feel everyone would be so frustrated.
Using your computer is like raising a child - you know when something is not right, even if you are not experienced at it yet. Sure, you may not know the lingo but trust your instincts and tell your tech guy. I have learned more in the past two days about computers and Mac's than ever before and I know when I can confidentially say that strange things were happening to my Mac and where Apple went wrong in guiding me. Don't always take a blanket or easy explanation if you don't think it is right; odds are it will result in making changes to your product that do more harm than good.
Keep a record of notes of how much time you have spent on the issue (including phone calls to Apple), what they have told you to do and at what time, changes to passwords, troubleshooting tips and the contact details (and reference numbers) of who you speak to. I'm not sure if Apple provides compensation for these issues or anything along these lines, but I certainly will be informing them so they can try and better their service to me in the future.
Anyway, I hope that helps everyone a bit - these are just things that I have learned and if anyone else has any tips please feel free to add them.

Tried port 465 but it wouldn't work.
Went to our help desk and here's the reply I got (paraphrased slightly cuz the person at the help desk was trying hard to be helpful and I don't want to get him/her in trouble):
I presented this question to the university team and then waited for a long time to get the following reply:
we do not allow relay from non-university IP addresses.
port 25 for smtp is a standard worldwide.
For the most part, that went right over my head and didn’t answer anything, but I hope it means something to you.
I called him to get more clarification, but all I really got out of it was that, if you don’t use exchange which is secure via port 443, then your other option is to use smtp. And then he said something about how relay, iron ports, and authenticated accounts work together to make it secure. I know it makes me sound a lot more inept than I am, but all that made little sense to me. What I gather, is… that by selecting SSL when configuring your client, it makes it so that your login info and mail content is safe. Sorry, I can’t provide a more cohesive and comprehensive explanation, but I think the bottom line is that they have combined a non-secure protocol with other stuff to make it secure.
So, I'm hoping that checking SSL and using port 25 somehow solves the problem to the satisfaction of our IT professionals at the University ...
Again, thanks for taking the time to educate the rest of us!

ICloud Mail - will not send in Outlook 2010

Hello:
I am desperate to get iCloud email working on my Win 7/Outlook 2010 machine. I have iCloud setup on my MacBook Pro and iPad using mail, calendar and contacts. On the Windows machine, I used the iCloud control panel to create the mail account setup.
It used my new @.me.com account as the user (only the name, not the @me.com).
It used p02-imap.mail.me.com and P02-smtp.mail.me.com
Port 993 with SSL for sending and port 587 with TLS for sending.
The problem is with authenticating to the smtp server. It stops and asks for a password. I have tried every port/encription option and still no joy. It authenticates to the imap for getting messages.
I can login to iCloud's web app and use the MBP and iPad without an issue. It seems like hundreds of people are complaining about the same thing.
What is the ciorrect seetings for iCloud mail and why does the auto config fail?
Thanks,
Kevin

I agree, i can't understand why they don't just explain the settings. And why they do not consistently work.
I too had issues, Outlook was "working" when i set up the @me account, then I started getting the annoying little internat email login popup (that does not go away). Finally after many "experiments" i have it "apparently working" (will explain working with the following settings:
accoutn type: IMAP
incoming server: imap.mail.me.com Port: 993: SSL
outgoing server: smtp.mail.me.com Port: 25 (default): Auto
"Require SPA" is checked, but not on outgoing server.
It does now finally work without putting up the annoying internet email login. However, now i discoverd a greater problem.
OUTLOOK IS NOT REALLY SENDING THE EMAIL. It is putting it in the "sent" box as if it did, but no one receives it. No errors, no warning. And this dates all the way back to the time i started using the @me account. My only work around is to use the stupid icloud mail browser app. Really low in functionality compared to outlook.
This really affects the reliability of the icloud product and this is a serious error. It really cuts down on the utility of the icloud and whewther it can be integrated with the PC at all. Like everyone else i have also had the creation of multiple calendars and multiple contacts.
Apple better fix this quick or a lot of people will start using gmail, droid and google cloud products.

ICloud mail down?

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