If I buy a macbook pro second hand, am I able to bring it to the apple store to be reset to factory settings?

I am looking into buying a macbook pro used and there is the chance that it still has a user on it which will stop me from using the computer. Is it possible to bring a used computer into the store to be reset to factory settings? I am a current apple user if that helps.

Unless the Mac has been reformatted (disk erased) the prior owner's admin account would still be setup.
Try to get the original install disc(s) that came with the Mac otherwise you will need to purchase Snow Leopard because at some point you may need to repair the startup disk or reformat the drive.
Snow Leopard is still available from Apple > Mac OS X 10.6 Snow Leopard - Apple Store.
I doubt Apple will reformat the drive and reinstall OS X for you unless you pay a fee.

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My MacBook Pro 15 inch that I bought back in 2012 at the apple store keeps restarting Every time I open it. And when it's in the restarting mode it just turns off and restarts again it doesn't even get to the login part where you choose accounts.

I can actually hold a key and it will take me to the logins and when I login I have to hold the key the whole time I'm on it or else it restarts. What do I do to fix this problem? Please help

Hi Thebestest1v1er,
Based on your description of being able to Safe Boot (holding down the shift key) but not boot normally, it sounds like your startup/restart issue may be related to one of the things that Safe Boot disables. You can find more information about them here:
OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
It may also be related to a disk or file system issue (as that is also something checked during Safe Boot). You may find these articles helpful as well:
Apple Support: Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417
OS X: About OS X Recovery
http://support.apple.com/kb/ht4718
Regards,
- Brenden

I have an iMac with Microsoft Office and an HD - Time Machine. I'm buying a MacBook Pro and I want to know that if I use the Time Machine to transfer all my stuff the Microsof Office will work or if I need to reinstall it with another licence ?

I have an iMac with Microsoft Office (and several other licenced softs) and an HD - Time Machine that backup all the stuff. I'm buying a MacBook Pro and I would to know that if I use the Time Machine to transfer all my stuff, the Microsof Office will work normally or if I need to reinstall it with another licence?

You do not need a new license. The license file will be found in /Library/Preferences/ and is named, com.microsoft.office.licensing.plist. Be sure it gets transferred and you will be fine. I see no reason why the file would not be in your Time Machine backup nor any reason why it would be restored.
Please visit Pondini's Time Machine FAQ for help with all things Time Machine. You may need help figuring out how to restore your current backup to a new machine.

I want to buy a Macbook pro - but need occasional system 10.6.8. Can the macbook from an external HD to start under 10.6.8?

I want to buy a Macbook pro - but need occasional system 10.6.8. Can the macbook from an external HD to start under 10.6.8?

No. Macs cannot run a system that is older than the hardware. You can however pick up a copy of Snow Leopard Server and run it in a virtual machine using Parallels.

I want to buy a macbook pro.. but now I have a Packerd Bell with the programs: Word, Powerpoint,... I want those programs on my macbook pro too is this possible? and is it expensive?

I want to buy a macbook pro.. but now I have a Packerd Bell with the programs: Word, Powerpoint,... I want those programs on my macbook pro too is this possible? and is it expensive?

Hello:
Expensive is relative...
Microsoft makes a version (written native for the Mac) of Office:
http://store.apple.com/us/search/microsoft-office-for-mac
Some of us use iLife - an Apple product that almost seamlessly translates Microsoft programs (for example Word to Pages) back and forth. You can always export in a Microsoft format...
Barry

I just ordered a macbook air today and need to know if the 128gb SSD is enough space. I presently have a macbook pro and am using only 30gb hard drive space so, the apple rep said 128 is enough as I do not load much pictures or gaming etc. Also is i5 ok.

I just ordered a macbook air today and need to know if the 128gb SSD is enough space. I presently have a macbook pro and am using only 30gb hard drive space so, the apple rep said 128 is enough as I do not load much pictures or gaming etc. Also is i5 ok.

Id choose the I5 yes, depends on what your usage is going to be,
....your question about "128 gig being enough" begs the question for IDEALIZED USE of your macbook AIr
In the case of a Macbook Air with ‘limited’ storage on the SSD, this distinction becomes more important in that in an ever rapidly increasing file-size world, you keep vital large media files, pics, video, PDF collections, music off your SSD and archived on external storage, for sake of the necessary room for your system to have free space to operate, store future applications and general workspace. You should never be put in the position of considering “deleting things” on your macbook SSD in order to ‘make space’.
*Generally, unless you NEED the data at least once every few weeks or once a month,...it really does'nt NEED to be on the SSD of your Macbook Air.
Professionals who create and import very large amounts of data have almost no change in the available space on their computers internal HD because they are constantly archiving data to arrays of external or networked HD.
Or in the case of the consumer this means you keep folders for large imported or created data and you ritually offload and archive this data for safekeeping, not only to safeguard the data in case your macbook has a HD crash, or gets stolen, but importantly in keeping the ‘breathing room’ open for your computer to operate, expand, create files, add applications, for your APPS to create temp files, and for general operation.
Ive got more APPS than any human should have on my 128gig AIR,..(50 or so),....and 10gig of working data, important files etc etc.
Still have 82gig available....... the entire point is that someone shouldnt consider the Air a "storage device" for tons of pics, music, vids, etc.
*Never consider any computer a data storage device at any time under any circumstance, rather a data creation, sending, and manipulation device. Anyone who thinks data is safe on any computer, even copied upon multiple partitions is making a mistake that will, without fail, strike.
For needs of packing around a LOT of "big data" with your Air in its case..., get a nice 1TB HD for $70, or even a 2TB drive not much bigger.
Perfect 2TB HD, very slim, the "little giant" made by Toshiba (have several of these) $119
http://www.amazon.com/Toshiba-Canvio-Connect-Portable-HDTC720XK3C1/dp/B00CGUMS48 /ref=sr_1_4?s=electronics&ie=UTF8&qid=1379182740&sr=1-4&keywords=2tb+toshiba
*This one is the BEST external HD available that money can buy:
$75
HGST Touro Mobile 1TB USB 3.0 External Hard Drive
http://www.amazon.com/HGST-Touro-Mobile-External-HTOLMX3NA10001ABB/dp/B0062FZ2WS /ref=sr_1_1?s=electronics&ie=UTF8&qid=1379185002&sr=1-1&keywords=hitachi+extern a l+hard+drive

I rented a movie on my macbook pro I use to be able to watch them on my apple tv , For some reason i can't find my rentals on my apple Tv anymore

I rented a movie on my macbook pro I use to be able to watch them on my apple tv , For some reason i can't find my rentals on my apple Tv anymore after updating my apple TV ?? How can i watch my rentals that i purchased on my MacBook Pro on My AppleTV 2 ?

i restarted it 5 times and turned the homesharing on and off a couple of times ,, i can see my purchased movies and purchased songs and TV shows ,, the only thing i cant find is my rentals ,, i went to general and checked the Check for rentals Button ,,, it says no rentals ,,,

TS2634 When I connect iPad to Macbook Pro through USB Port or even charge my iPad via the apple adapter, it has no response at all. I can only charge my iPad when I totally shut off the iPad. Pls advise.

When I connect iPad to Macbook Pro through USB Port or even charge my iPad via the apple adapter, it has no response at all. I can only charge my iPad when I totally shut off the iPad. Pls advise.

Well ... the charger is the original charger and just checked and confirmed it is a 5.1V charger. How come? Next is why when i connect my iPad via original usb cable, no response from macbook pro? used to sync with iTunes now totally dead.

Hi i recently bought 8gb of ram and installed it in my mid 2010 13' macbook pro, but whenever i start my computer it freezes at the apple sign in the startup. I just put back my default 4gb of ram back into my computer and it runs fine. Any suggestions?

Hi i recently bought 8gb of ram and installed it in my mid 2010 13' macbook pro, but whenever i start my computer it freezes at the apple sign in the startup. I just put back my default 4gb of ram back into my computer and it runs fine. Any suggestions?

jamiesfromportland, greetings: I do not take issue with your very valid reasons for purchasing RAM from Apple. However by recommending not to purchase RAM from third party vendors I would suggest is unfounded advice. Most of the problems that occur with third party RAM are attributable to the lack of adherence to the required specifications, viz. this post.
I would be willing to wager that purchasing RAM from reputable vendors such as OWC or Crucial one would find similar fail/success ratios as those purchased from Apple. In both cases this assumes that the specifications are adhered to.
I have always purchased RAM upgrades from third party vendors with no performance issues. True that I do so to save money but I do not skimp on quality.
Ciao.

I am now currently studying in Switzerland. I would like to buy a macbook pro in USA so may I ask how much for the shipping fees?

I am now currently studying in Switzerland and I would like to buy a macbook pro in USA. So may I ask how much for the shipping fees? Thanks a lot

I'm not so sure if it's possible that Apple ships internationally. Why not just look into getting one in your country that you live in?

Buying MacBook Pro second hand, what to look for?

Hi there,
I'm just wondering what should I look out for when buying a 2nd hand machine. I'm thinking of buying a late 2008 model. Any tips etc would be greatly appreciated. Thanks

rkaufmann87 wrote:
How does it look physically, that is always a great indicator of how well it has been taken care of. Does the owner have the original Install Discs the computer shipped with. If it doesn't walk away, these are needed if diagnostics ever need to be run and also for re-installing OS X. Also if the seller promises extra software for example MS Office, any Adobe products, etc. it should include the media otherwise it indicates you are possibly dealing with a thief. Does the computer boot and run OK. Does the computer have Apple Care, if so that's a good indicator. Ask if any repairs have been done, if so what and if it was fixed.
BTW have your considered an Apple Refurbished machine. If you buy one from Apple they come with the same warranty as a new machine (1 year) and are also eligible to buy AppleCare. Most people that buy these cannot tell the difference between a brand new machine and a refurbished machine. If you are in the US the Mac Refurbished store can be accessed from this link. Also no risk to you where buying a used machine can be very risky.
Roger
Wow, great response. Appreciate the efforts you guys went to.
@rkaufmann87 - No I wasn't aware apple sold refurbished machines. For an extra €189 I can get the same spec as the spec I was looking at, bar a smaller hard drive off the apple site. Not sure what to do. I would be safer sticking with buying direct from apple.
One thing I've noticed, though, when going to purchase on the apple site, it says when I click the delivery info: Ships — 15 Apr, 2011
Delivers — 21 Apr, 2011 by Standard Shipping
*Your order will be shipped when all individual items become available - as one shipment*
Does that last highlighted bit mean that I have to wait for a refurb to become available ? Or is it if I was buying several separate items on the same order. The reason I ask is I need the laptop asap. Cheers again guys, appreciate the help!

I bought a Macbook Pro second hand and their is a line on the screen, what is the best way to fix this?

I bought a macbook pro from a cash converters store. It was online and in the description didn't mention anything about this issue. I can't really explain it very well so here is a picture.
http://i839.photobucket.com/albums/zz318/donnam1993/photo-2.jpg
Is there any way to fix this, if at all? I don't really know very much about macbooks and since i just got this yesterday i have no idea what caused this. Thank you very much for your help.

It's difficult to determine if your photograph shows a smudge on the exterior of the display, or if it is a display anomaly. Turn up the brightness. If the image changes it's a display problem.
You can clean the first one, but if it's the latter it is a hardware defect that will require parts, tools, labor or money to fix.

My Macbook pro 13 inch is stuck on a gray screen with the apple logo, how do I fix this?

Sooo, I was using my laptop for a while and the charger was kind of broken, it was dip in and out, and slowly I got a "Service Battery" notification. I updated my system and now everytime I try to boot up my computer it'd show a gray screen with the apple logo and a loading bar with a circular loading icon but it never actually boots up. It stays stuck at that loading screen. I don't think it's because I uploaded my system that it happened, but I'm wondering if it's because I didn't change my charger/battery, and I'm wondering if I have to get the harddrive changed or is there a way for me to recover my files and whatnot without having to whip it. Please help, and thanks in advice to any help offered.

Dwaniej,
you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get past the grey screen now?

Can i connect my MacBook Pro model:A1278 13 INCH Mini display (not thunderbolt) to the Apple led cinema display?, can i connect my MacBook Pro model:A1278 13 INCH Mini display (not thunderbolt) to the Apple led cinema display?

I whanted to use my macbook pro in a larger deskop ,so if can somebody answer can i use my Macboook pro 13 inch, its a Minidisplay cable its not thunder bolt ,can i use it to a new apple led cinema display? Thank you!

Never mind, I solved it. Didn't know the converter needed a power source to operate (duh!) Now I have that, it works just fine.......

I have a older intel MacBook pro, now when I try to start up instead of the apple logo I see a file folder with a question mark. Need some help please.

I have a first gen MacBook pro with intel chip. All of a sudden when I try to start up instead of the apple logo I see a file folder with a question mark. Phone support wasn't much help since it is a older machine. It's either a software issue or the hard drive went. Any ideas on how to fix if it's a software issue would be appreciated. Thanks a lot.

Thanks I tried that and when I click repair it tells me
Invalid volume header
Checking hfs plus volume.
Invalid b-free node size
Volume check failed
Error: the underlying task reported faliure on exit.
1 hfs volume checked
1 volume could not be repaired because of an error.

If I buy a macbook pro second hand, am I able to bring it to the apple store to be reset to factory settings?

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