If my iPhone 5c is not working and I have to trade it for a new phone can I get an IPhone 5s or do I have to trade for another 5c?

If my IPhone 5c is not working and I have to trade it for a new phone can I get a 5s or do I have to trade it in for another 5c?

A warranty or out of warranty replacement through Apple will be for the same model, same capacity, same colour.

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  • My iphone 4 is not working and I cant reset it from the computer either because it wont connect to it I need help!!!

    My iphone 4 is not working and I cant reset it from the computer either because it wont connect to it I need help!!!
    1. I tried connecting it to itunes for a system reset and it didnt work.
    2. The phone wont even turn on!!!

    If the phone wont turn on it sounds like it needs to be charged.  Plug it into a charger and wait about 15 minutes and try turning it on while still charging. Have you tried holding in your home button with the on/off button held in?  Hold them both together until the apple logo comes up and then release them.  The screen will blink off an on while it is resetting. I still think this is a battery issue. Good luck~

  • The home buttom of my iphone 4 is not working and im already without coverage from apple care, where can i fix this problem and how much will it be?

    THE HOME BUTTOM OF MY IPHONE 4 IS NOT WORKING AND I'M NOT COVERED WITH THE APPLE CARE SINCE THIS EXPIRED, WHERE DO I TAKE MY PHONE TO BE FIXED AND HOW MUCH IS THAT GOING TO COST?

    you can get it fixed through apple for 149$ they will just swap you out devices

  • My iphones buttons are not working and it shows a black screen whith apple logo on it what should i do now?

    my iphones buttons are not working and it shows a black screen whith apple logo on it what should i do now?
    and i have to post sth importent on instagram tonight so its ergent please help....

    Greetings motahare,
    After reviewing your post, I have located an article that can help with iOS device issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Thank you for contributing to Apple Support Communities.
    Best,
    Bobby_D

  • So, I am travelling to Italy next week.  I am from the US.  VW's "Trip Planner" suggests my iPhone 5s will not work there.  Then, they suggest (via options below) that I can send Txt for $0.050/txt and Receive for $0.05/txt.  How can I confirm which is tr

    So, I am travelling to Italy next week.  I am from the US.  VW's "Trip Planner" suggests my iPhone 5s will not work there.  Then, they suggest (via options below) that I can send Txt for $0.050/txt and Receive for $0.05/txt.  How can I confirm which is true?

    We are here to help! Where are you traveling to? How long will you be there for? What kind of services are you looking to use?
    KarenC_VZW
    Follow us on Twitter @VZWSupport

  • The volume up button of my iphone 5 is not working and i can barelly listen my conversations, is there any other way that let me raise the volume?

    The volume up button of my iphone 5 is not working and i can barelly listen my conversations, is there any other way that let me raise the volume?

    Yes go to settings, general, accessability and turn on assisive touch. A little square will appear, click it click more
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  • Is there a separate download for iMac.  I bought and downloaded what I thought was the right download but it is not working and feel it might be a windows version.  How doe I get it right

    s there a separate download for iMac.  I bought and downloaded what I thought was the right download but not working and feel it might be a windows version.  How doe I get it right

    Check the link below for requirements and instructions for upgrading to Snow Leopard (10.6)
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  • HT201263 Hi All, My iphone Model A1387 EMC 2430 FCC ID:BCG-E2430A IC:579C-E2430A and i am unable to activate my iPhone shows SIM Not Valid and Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card th

    Hi, My iphone Model A1387 EMC 2430 FCC ID:BCG-E2430A IC:579C-E2430A and i am unable to activate my iPhone shows SIM Not Valid and Only compatible SIM cards from a supported carrier may be used to activate iPhone.or visit a supported career 's store to receive a replacement sim card.
    how can i solve this?? please let me know.
    thank you.

    Sounds like the iPhone is locked to the original Carrier
    and you are trying to use  a sim from another carrier
    and only that original  carrier can unlock the iPhone

  • HT4623 i have dought if my iphone 4 will not work properly, as i heard it become slow after update ios7 , can someone help me out what to do.. ?

    i have dought if my iphone 4 will not work properly, as i heard it become slow after update ios7 , can someone help me out what to do.. ?

    Hello there, morganbailey02.
    The following Knowledge Base article provides some great steps for troubleshooting your issue:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro

  • New phone, can't get gmail to work

    I'm having problems trying to put my gmail acct on my droid 2. I create a new acct with new password and then I get an error msg. The funny thing is I'll go to google accts and do exactly what they prompt me to do and I still can't enter it on the droid. Weirder still is after I log out online I can't re-access the new gmail account. Anyone else having this problem? Oh and of course, there is no one at google to talk to......

    No it is not a stupid question. I tried every possible combination. I even checked the box on googles site about forgot user name. Google sent my user name to my hotmail address. then I went in and reset the password with my user name. So then I tried to set it up on my droid and kept getting an error msg. Went back to google online to login and got an error msg there. Great, by now I'm thoroughly frustrated so I thought I would create a new gmail acct to get it to work on the phone. Same thing happened. Gmail gave me an error msg even though I just created a new acct. So I can't log on my pc or phone and there is no one to contact a google to find out what is wrong.
    Date: Sun, 22 Jan 2012 06:43:12 -0700
    From: [email protected]
    To: [email protected]
    Subject: - Re: New phone, can't get gmail to work
    Re: New phone, can't get gmail to work created by NuDroidUsrr in Android - View the full discussion

  • I have the iphone4s and recently my screen cracked without warranty on my phone can i get it fixed?

    i have the iphone4s and recently my screen cracked without warranty on my phone can i get it fixed?

    If you didn't buy AppleCare+, iPhone 4S replacements are $199. If you had AppleCare+ it would be only $49.

  • How to view movies and iplayer programmes on full screen on the new iPad, can only get letterbox display.

    How to view movies and iplayer programmes on full screen on the new iPad, can only get letterbox display.

    If the Movie is IN wide screen you Got 2 options
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  • Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen that connect to itunes. so when i connect my iphone to iTunes, it says"itunes has detected

    Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen saying the iphone need to connect to itunes. So when i connect my iphone to iTunes, the computer says"itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes"
    So my question is if I click OK(restore the iphone),will i lose all my data and whatsapp??
    Thank you for your help and time.
    Regards,
    hopeless

    If you didn't back up the phone to iCloud or iTunes (on your computer) BEFORE attempting the update, the data will be lost.

  • IPhone 5c microphone not working, and I've tried everything

    I have an iPhone 5c. For the past week, the microphone has not worked and nobody at the Verizon Store, Apple Store, or at a third-party Apple specialist can figure it out. Here are the steps I have done. I would love for additional input from you experts.
    First, please note the following:
    - iPhone 5c is 18 months old (purchased Dec. 1, 2013)
    - It has been protected with an Otter Box entire time
    - I do not believe water has gotten into the unit, though I have dropped it a couple of times (Again, Otter Box). After each time, it was not apparent of any lack of performance, and I have not dropped it since January 2015.
    Problem: There is no response from phone when I speak into microphone. Nor can anyone on the other end of a phone call hear me if I speak into the microphone.
    1. Went to the Verizon Store - service guy said that it is probably a dead mic. Recommends that I go to the Apple Store.
    2. Went to the Apple Store - looked at it for 5 minutes, said probably a dead mic. Apple Store says not sure of the problem, but it is sure it can not fix it, I am told I should buy a new phone. Go back to Verizon Store.
    3. Went back to the Verizon Store - service guy tests it out again. Headphone mic will not work. However, Bluetooth DOES work. I can communicate to phone and to other people that call me through a Bluetooth headset. Verizon Store guy recommends a third-party Apple specialist that will replace microphone for $50.
    4. Went to a Third-Party Apple repair shop - Tried two separate microphones, did not work (though did clean microphone area). Suggested I reset phone because there is probably a software issue.
    5. Go home - backed up everything, reset phone, and restored from iTunes. No change.
    So, anyone have any thoughts on what I should do now? Thanks much!

    sounds like the controller on the motherboard has gone bad, if so, that would require a motherboard replacement.
    **Click the KUDOS star on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I just bought an iPhone 4s. Now the search iphone function is not working. When I swipe the screen to the left, the search box appears but when I type what I want to search for, there is no action. Please help.

    I just got an iphone 4s. Now the search iphone function is not working. When I swipe the start screen, the search box shows up. But when I type what I want to search, there is no action. Please help.

    Try this...
    You will Not Lose Any Data...
    Turn the Phone Off... ( if it isn’t already )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear and then Disappear...
    Usually takes about 15 - 20 Seconds... (But can take Longer...)
    Release the Buttons...
    Turn the Phone On...

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