If the customers treated Verizon like Verizon treats its customers
Im having a hard time finding words that wont get my post deleted. The past few times ive had any dealings with Verizon should be the traing for how not to provide customer service. On the phone or in the store it doesnt matter its been a bad joke. I cant throw everyone under the bus because there has been 2 people who at least put forth effort but still the clowns who have angered me to the point of making a complaint on public forum snuff out any positive effort made by these people. Id like a response from someone from Verizon about these events. It doesnt have to be what I want to hear but I do expect more than "this is what you signed up for when you signed the contract" or "we have you by the balls so you had better just accept it" hoopla that I expect and have received both on the phone and in the store
First complaint: About a month ago I made a call to customer service to see about lowering my bill. My bill is over $300 a month and I see advertisements for plans at $160 a month with 4 more gigs of data than what I get currently. The guy I spoke with did in fact lower my bill significantly. Somewhere around $80 a month. What he didn't disclose was he extended every contract for one year. I found this out when I received an email saying features to one of my step daughters phones had been changed. At the time I received the email she was on vacation in South America with her father so I called customer service to make sure no funny business was happening with my account. When informed what the changes were I was infuriated and demanded my contracts be restored to their previous end dates as I had not authorized them to be extended even if it meant my bill would return to its previous amount. I cant remember the ladies name but she was the first of the two brightspots I mentioned earlier. My end dates were restored to their previous times and I believe that my bill is still lower than its previous amount but not the $80 monthly. I later went in store to speak face to face about the $160 a month plan where the guy said I couldnt because only 3 of my lines qualified for the Verizon edge plan and even if if I could get the plan my bill would be higher because we would all have to get new phones and make the monthly payments on them in addition to the $160 price for the plan. Whether this is how the plan works or not at least it was an explanation.
Complaint #2:
Yesterday my phone died. Just died. Not broken, dropped or any of the usual suspects just died. It wont take a charge from the wall or car charger or turn on or anything. I had insurance on the phone (that I paid through my bank account and not my bill) but stopped ( by cancelling that debit card) a few months ago because I couldn't find a phone number to reach them to cancel payments I was making on phones I didnt have anymore. In the next 30 days I have 3 lines available either for upgrade or termination of the contract so I call customer service to what could be done. Good thing I had my contracts reverted to their original end dates huh? So anyway the customer service person says I should speak to sales and forwards me to them. So after getting the person in sales and explaining the situation he asks which number and I tell him. He says well that number isnt eligible for upgrade for another year. My response is yes I know but I have 3 other lines that will be in the next 30 days. His response was id have to speak to customer service. Customer service was who said I needed to speak to sales. I told the guy to just forget it and I would call back. So today I call customer service back. I explain the situation again the lady says there is not much she could do because her manager probably would not approve an early upgrade. Having had a day to think about the situation I tell the lady if I cant get another phone then at the very least I had better get a credit to my bill because I will not be receiving the services they are charging me for. Which she did end up doing because her manager wouldnt approve an early upgrade.
I still feel like I need a better explanation than my manager said no. My business will suffer without the phone. A large part of my business is done because I am able to provide immediate service. I provide warranty services to several construction companies as well as provide services that dont fit into the contracts of their other vendors and subcontractors. My office is at home which is anywhere from 20 to 40 miles away from the neighborhoods I work in which makes being able to get emails and texts on the fly essential. I have no problem telling a customer no myself but I would never give a reason of "we just dont do that" or "my manager says no". I dont feel like I'm asking too much out of Verizon to either give me a good reason or a freaking upgrade 30 days early. And just for the record the dead phone doesnt have a removable back where I can simply get a new battery to put in.
You can simply purchase a phone at full retail cost if it is important to your business. This can be done at any time. You do not need to be eligible for an upgrade.
Similar Messages
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How does a large company like Verizon think they can treat their customers this way?
One of the basic phones on my account was lost. I called to see if there was an upgrade available. They said that the only one available was on a different phone which was a smart phone. I was told I could transfer the upgrade to the basic phone. Twice, I asked for verification that this would have no impact on the smart phone nor on the data package. I was VERY adamant that if it would affect the smart phone or data plan in any way, I would just pay for the basic phone replacement outright without upgrade pricing. Since I was assured that my plan would not change, I went on a mission to find the appropriate basic phone replacement. I started out at a Verizon store where they again assured me that I would not affect my plan in any way - the upgrade would just transfer. They did not have the phone I wanted in stock but suggested that I check at the other vendors to see if it was readily available. The phone was for someone who was leaving town in 24 hours and I needed it right away. I located one at Walmart and it happened to be a $.97 phone with upgrade or $39.99 without upgrade. Since I had multiple assurances from different Verizon direct sources, I purchased the phone st $.97. Now, my nightmare begins. Walmart is no longer able to call for upgrades, they have to register with a chat line and wait for someone to respond. After 45 minutes of waiting for the chat to respond, I called from my own phone directly to Verizon for the upgrade assistance. AGAIN, I was assured that the transfer from smart phone to basic phone would not alter the smart phone plan in any way and they proceeded to assist the basic phone upgrade. Of course, they had to shut down the smart phone, transfer the upgrade, and then restore the smart phone in order to activate the basic phone. It took an additional 45 minutes to complete the activation - WAY longer than I had anticipated but it was done. Both phones were up and running and I had accomplished what I needed to get done. Ten days later, I went on My Verizon and I noticed that the data plan for the smart phone was only 1 GB. I immediately called and received assistance from a very nice customer service rep who recognized the problem right away and gave me the steps they would need to take in order to correct the problem. Once again, I was assured that the data plan would remain at unlimited. She was concerned that the data usage would overrun the 1GB and upped the plan to 6GB so that I would not unwittingly incur overage expense while I was waiting for the correction to be done on my account. So very thoughtful! However, they had to send it to the correct department to have the unlimited data returned. I would receive a call in 48 hours to verify that all was fine. Meanwhile, I got extremely ill and did not get back to them until 2 weeks later. Of course, NO ONE FROM VERIZON EVER returned the 48 hour call. After waiting a half hour for assistance, a message came on that the service center was closed for the evening and gave me the hours of operation so that I could return the call. Annoying, but it was late at night. Got up early the next morning to call at 6:30 AM and all hell broke loose. I calmly explained my dilemma. They said they understood and they would check my plan for verification. She came back and said that I was wrong that I still had the unlimited plan but it was on a different phone line now. UMMM, no, that phone always also had unlimited data, and reiterated the correct phone number to check. She verified that the correct phone indeed was at 6 GB (as previously mentioned in this post) and since unlimited was no longer available, I could not add it arbitrarily to another line. Again, I explained that I already had the unlimited data and that Verizon arbitrarily withdrew it. I was assured it would not change and was told that someone from some unseen higher department was supposedly correcting the problem. "Oh, now I get it!", she says. She would be glad to lower my phone bill by reviewing my entire plan and changing it to a lower monthly fee! WHAT, how do we go from incorrectly recorded data plan to revamping my entire plan so that I could lower my monthly fees? Then she tells me that they had appealed the data plan change and it was denied? What did I expect? I had upgraded my smart phone. HUH? What appeal, are there copies, was it correctly identified for approval, how did we get to this point? I requested a manager. This devil in disguise tells me they can do what they want because I signed a contract that upgraded my smart phone! NO, I did not! It clearly stated the basic phone number! A few more unprofessional barbs from her and again I ask for management as well as the procedure and phone number for the Utilities commission or whomever I would register a complaint with. She tells me that she has no idea what I am talking about. She would google it for me. However, if I would just let her adjust my plan, I could lower my monthly bill. Not once did I ever complain about my monthly bill! (Although I should at $300 a month). I asked if she was refusing to help me register my complaint. She told me I was refusing her help to lower my bill! NOW it becomes a shouting match. She finally agrees to escalate this to an additional appeal but don't expect anything because they won't approve it. Someone will get back in touch with me in 24 hours. I'm at 48 hours plus and no return call. However, thank you for being a satisfied customer since 1995! BBB and FCC are next on my list. You can also be sure that I am researching alternative companies for my next loyal 20 years. I don't understand how they can say or do what they want and get away with it. This is at least the third time they have given me assurances of service and it never came through or they basically told me to pound salt, they can do what they want. It is a shame that I have to change companies because I can no longer tolerate their lies and deceit. Verizon coverage is undeniably the largest by far, but I am sure I will be able to find service with other companies that will do just fine. PS! After all of this, that darned lost basic phone was found!
Subject was edited by: Verizon Moderator<<>>Today, my FCC complaint hit the same person working on the BBB complaint. Jimmie has been very nice and seems willing to work with this problem. We have been able to come to an agreement. I paid the purchase price for the phone and he returned my upgrade and unlimited data plan. This is what would have occurred if Verizon had given me correct information to begin with. I am happy with this result. He also brought quite a few instances concerning the handling of my transfer and upgrade that did not follow proper procedure. I am also confident that I would not have resolved this without complaining to BBB and or FCC. Verizon had no interest in solving the problem nor did they show any propensity to keeping a 20 year client. Even though this last CSR was very polite and helpful, his sole job is to respond to formal Federal and State complaints. He is required by law to address every complaint and report the reporting agency the agreed upon results - good or bad. Again, I suggest - If you are not getting the proper customer service, complain to someone outside of Verizon. Jimmie had not received any complaints registered with Verizon directly and I still have not had any contact with any other management representative that I was told would call.
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Why is my Verizon air card treated as a dynamically assigned IP, which labels me as a spammer?
Why is my Verizon air card treated as a dynamically assigned IP, which labels me as a spammer? I'm blocked from sending email to folks with a Verizon address, and support blows me off. Is my only solution to through out my air card?
RIPPLES wrote:
The problem was not with forums, it was having emails sent through my Verizon Wireless air card to Verizon Online customers with verizon.net addresses rejected. They were rejected because of Verizon's spam filter, and Verizon repeatedly refused to white list my dedicated IP address saying I was a spammer and that I was using a dynamic IP address--which was not true. After three months of effort and countless hours on the phone with tech support in India, Verizon resolved the problem--but only after I threatened to drop my air card and three phones which were due for renewal.
ironically... People in India often speak better english than people in the states. More than likely unless you live on the East Coast you more than likely not going to get a call center overseas. Pretty sure India doesn't work late hours as a country IIRC the last time I was there it was almost vacant at like 8pm. -
Verizon is using the Elipsis tablets to steal data from their customers. The only way to stop data from registering as cellular data is to pull the SIM card. This occurs with wifi enabled and cellular,dara disabled. If,you take your tablet to a Verizonstore they will upgrade your data plan to cover the overage and credit the upgrade. You will then have to remember to downgrade your plan or continue to pay for more data. Verizon, how would you feel if I walked into one of your stores and started filling my pockets with merchandise? If cought can I just give the product back and say "oops, sorry"
Today, my FCC complaint hit the same person working on the BBB complaint. Jimmie has been very nice and seems willing to work with this problem. We have been able to come to an agreement. I paid the purchase price for the phone and he returned my upgrade and unlimited data plan. This is what would have occurred if Verizon had given me correct information to begin with. I am happy with this result. He also brought quite a few instances concerning the handling of my transfer and upgrade that did not follow proper procedure. I am also confident that I would not have resolved this without complaining to BBB and or FCC. Verizon had no interest in solving the problem nor did they show any propensity to keeping a 20 year client. Even though this last CSR was very polite and helpful, his sole job is to respond to formal Federal and State complaints. He is required by law to address every complaint and report the reporting agency the agreed upon results - good or bad. Again, I suggest - If you are not getting the proper customer service, complain to someone outside of Verizon. Jimmie had not received any complaints registered with Verizon directly and I still have not had any contact with any other management representative that I was told would call.
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Am I the ONLY person that noticed Verizon FAILED again to notify the publicly properly of a problem?
I sent this message to Verizon today:
What is wrong with this company, that YOU wouldn't give your CUSTOMERS proper
notice of a programming software update. At this time in history there is
NOOOOOOO reason you should not be able to notify CUSTOMERS of an situation like
that where people won't be able to program phones for an ENTIRE DAY! in advance.
I unfortunately had my phone run over by a car and had to get a new one. If I
had know about this stupid "Up-grade" I wouldn't be as ANGRY!!!!! as I am now.
YOU OWE ME, for the time I wasted trying to get answers from YOUR PEOPLE! 10
hours I spent on the phone trying to find out what was going on! What is wrong
with YOU! I am going online to facebook and public forums to voice this issue! I
have been a LOYAL Verizon customer for a LONG time and I do not deserve this
from YOU! I am taking this phone back and going with a new company! I want my
$50 payment refunded to me! This has been a RIDICULOUS WASTE OF MY TIME!! I want
someone to CALL ME with an apology and to let me know that I will be receiving
my refund IMMEDIATELY! This has been my ONLY PHONE, with YOU RIDICULOUS PEOPLE
for over 12 years!!! And trust me I'm also writing corporate a nasty letter as
well!!! RIDICULOUS!!!!!!!!!!!!!!
I know it sounds harsh, but seriously, what the heck? Was anyone else treated rudely and misinformed today or was it only me?Uhhhh, hmmmmm, WHAT???
Sorry, I have no idea what you are ranting about. I think I would be more upset for running over my phone. -
Verizon doesn't care about its customers
I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am hereI am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.
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Can I insert a SIM card into the iPhone 4S and activate Verizon later?
I am currently on AT&T right now. My billing cycle ends on October 18th which is 4 days after I should get the new iPhone 4S. I am planning to switch to Verizon so I also know that if you don't activate your phone, verizon will not start the billing cycle (for up to 14 days, after that which if you still have not activated the phone, Verizon will charge you full retail price). So while I wait 4 days for my AT&T billing cycle to be over, can I just stick my AT&T sim card into the iPhone 4S and then use AT&T without having to activate on Verizon? (after 4 days I will activate on Verizon). thank you!
What, you can't afford to overlap your phone plans for 4 days?
You will NOT be able to buy a Verizon iPhone 4S and walk out without having it activated on the spot. In addition, you will NOT be able to put an AT&T SIM into a Verizon iPhone 4S. If they treat it like their other world phones, it will only take a SIM issued by Verizon and provisioned for International roaming. -
I have been with this company for over 10 years and frankly I always overlooked one thing wasn't to keen on and that was some of the services Verizon offered on their website which many of the account related services they have as apps so you can view from your phone are good and useful. I have been an Android user since the first Moto Droid to the Incredible and Inc2, then I though I was gonna go iphone, until I was able to use one for a month. Don't get me wrong it wasn't bad it was my brothers 4G on another network when he upgraded to the 4GS. Anyway no real problems other than Android just has more to offer so I went with the Nexus Galaxy and stayed with Verizon, after I was flipping a coin to go to Sprint. Anyway the reason I am leaving Verizon is due to their attempt to create apps to try to compete with googles apps and Verizon charges... you can find most for free from the droid market(which is the Play store now) such as Navigation. The free Google Nav is awesome, I also have google voice(free) so I get text messages emailed to me and vmails emailed and texted to me as well as being able to listen straight from phone by pushing play by the missed call. Verizon continutes to create these apps that also cost money and aren't near as good. I actually feel bad for the people who think the VZ nav is in fact the google nav. Now they are blocking a new service of Google's called Google Wallet. It's free and really cool, but Verizon blocks you from installing it or using it and Verizon is spending over a 100,000,000 dollars to create their own Wallet APP that i'm sure won't be free. So it's not that one app as to why I am leaving, its a number of things that as an experienced user and add the fact that I work in the tech industry, in sales that I Verizon taking advantage of customers, and I don't work that way or like it. Okay you go buy a verizon phone, it will have the VZ Nav right there on the home screen, however there will be no google Nav, and for newbies they usually think this is the navigation everyone talks about. You have to go download the Google Maps which is a turn by turn navigation always up to date and is awesome. I watch my kid driving down the road at all times for free. My point is now that their blocking Google Wallet because they are creating there own wallet, which won't be as good, and probably cost money to even spend money meaning they will charge for it. What is the next brilliant thing that Google comes out with that you can intergrate into your Google services. So what is the point of trying to compete with Google on apps, I mean the Verizon wallet? Why it makes no sense. Why block an app thus not giving you the luxery. They have their reasons of course such as security, and other reasons that it could cause problems but, hey if you dare to spend the outrageous amount of money to activate your hostspot to connect your computer wirelessly in a park. 75% of the people who do this are going to be on an unsecured network that anyone can connect to even with security turned on. So they say there worried about security on the wallet app, because someone may cold get access to your small amount that most people keep on the google wallet but the wireless hotspot is putting much more that money out there. it's putting personal things and files on your computer out there. I just dont' get why they can't provide their songs and ring tones and apps that allow you to see you data usage and leave the apps for the Google market. For you who don't know please download google maps and you will have an awesome navivation. Also google talk, voice, chat, and there apps on the google market for free such as a punch clock for time. I saw one for over $14 on the verison app store. So stick to what you are good at ,and don't block apps that other companies aren't blocking including at&T now, and they were in on the $100,000,000 to create this app along with Tmoblie and Verizon. I use an android because of the capapbilites that google gives you, and the apps that they offer for free or no money. Go look in the Verizon apps and see how much you will pay. Most that cost money come preinstalled on your phone so all you have to do is use it and you start getting charged. This is a 3 year decision making. I don't like that people can easily get charged for services without even knowing just because the app was installed and they used it once. Just stay with what your good at and let the android users rightly use the google apps. After all Google Saved your business if you really want to think about it. If you didn't have the android OS, how many sales would you be getting? Where would your company be. This app was developed by Google which means it ties into everything else such as making online payments with the google card. Blocking APPS developed by the developer of the Operating System that single handedly changed the game, and has Made you as a company far better off than you would have ever been had they not developed android. Not a good Idea. Bite the hand that feeds you.
I have been with this company for over 10 years and frankly I always overlooked one thing wasn't to keen on and that was some of the services Verizon offered on their website which many of the account related services they have as apps so you can view from your phone are good and useful. I have been an Android user since the first Moto Droid to the Incredible and Inc2, then I though I was gonna go iphone, until I was able to use one for a month. Don't get me wrong it wasn't bad it was my brothers 4G on another network when he upgraded to the 4GS. Anyway no real problems other than Android just has more to offer so I went with the Nexus Galaxy and stayed with Verizon, after I was flipping a coin to go to Sprint. Anyway the reason I am leaving Verizon is due to their attempt to create apps to try to compete with googles apps and Verizon charges... you can find most for free from the droid market(which is the Play store now) such as Navigation. The free Google Nav is awesome, I also have google voice(free) so I get text messages emailed to me and vmails emailed and texted to me as well as being able to listen straight from phone by pushing play by the missed call. Verizon continutes to create these apps that also cost money and aren't near as good. I actually feel bad for the people who think the VZ nav is in fact the google nav. Now they are blocking a new service of Google's called Google Wallet. It's free and really cool, but Verizon blocks you from installing it or using it and Verizon is spending over a 100,000,000 dollars to create their own Wallet APP that i'm sure won't be free. So it's not that one app as to why I am leaving, its a number of things that as an experienced user and add the fact that I work in the tech industry, in sales that I Verizon taking advantage of customers, and I don't work that way or like it. Okay you go buy a verizon phone, it will have the VZ Nav right there on the home screen, however there will be no google Nav, and for newbies they usually think this is the navigation everyone talks about. You have to go download the Google Maps which is a turn by turn navigation always up to date and is awesome. I watch my kid driving down the road at all times for free. My point is now that their blocking Google Wallet because they are creating there own wallet, which won't be as good, and probably cost money to even spend money meaning they will charge for it. What is the next brilliant thing that Google comes out with that you can intergrate into your Google services. So what is the point of trying to compete with Google on apps, I mean the Verizon wallet? Why it makes no sense. Why block an app thus not giving you the luxery. They have their reasons of course such as security, and other reasons that it could cause problems but, hey if you dare to spend the outrageous amount of money to activate your hostspot to connect your computer wirelessly in a park. 75% of the people who do this are going to be on an unsecured network that anyone can connect to even with security turned on. So they say there worried about security on the wallet app, because someone may cold get access to your small amount that most people keep on the google wallet but the wireless hotspot is putting much more that money out there. it's putting personal things and files on your computer out there. I just dont' get why they can't provide their songs and ring tones and apps that allow you to see you data usage and leave the apps for the Google market. For you who don't know please download google maps and you will have an awesome navivation. Also google talk, voice, chat, and there apps on the google market for free such as a punch clock for time. I saw one for over $14 on the verison app store. So stick to what you are good at ,and don't block apps that other companies aren't blocking including at&T now, and they were in on the $100,000,000 to create this app along with Tmoblie and Verizon. I use an android because of the capapbilites that google gives you, and the apps that they offer for free or no money. Go look in the Verizon apps and see how much you will pay. Most that cost money come preinstalled on your phone so all you have to do is use it and you start getting charged. This is a 3 year decision making. I don't like that people can easily get charged for services without even knowing just because the app was installed and they used it once. Just stay with what your good at and let the android users rightly use the google apps. After all Google Saved your business if you really want to think about it. If you didn't have the android OS, how many sales would you be getting? Where would your company be. This app was developed by Google which means it ties into everything else such as making online payments with the google card. Blocking APPS developed by the developer of the Operating System that single handedly changed the game, and has Made you as a company far better off than you would have ever been had they not developed android. Not a good Idea. Bite the hand that feeds you.
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Verizon does not care about customers!!!
On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator -
Where is loyalty from verizon to its customers
i been with verizon for almost 19 years. but verizon has no loyalty program for its customers and fees keep going up and up. i have no issues with verizon but with other carriers being more " family friendly", i might have to leave verizon.
JonathanK_VZW,
Great "corporate answer!" Billions, impressive, yet not enough to allow "Old Customers" the opportunity to keep their unlimited data plan. I ordered a I phone 4S online, received it then couldn't activate it(That was a good thing!) Then talking on the phone with your tech, I discovered I'd be losing my unlimited data plan......at his continued insistence, I wouldn't notice the difference, that I should activate the phone! I didn't and will not. I then went into your Verizon store in Fairfax VA on Lee Highway. At that clerks insistence, she too said I wouldn't notice the difference, again more bureaucratic horse ****! She then said she couldn't send the phone back without a $35 restocking fee, there's your BILLIONS in investment for you, again another GREAT experience!!!!
The best results I had was from the tech who's sending me a return slip so I can return the phone. I'm so annoyed at "All" you corporate drones, that it's time I left Verizon. I give almost $3400 a year for four phone contracts, one of which is up and another in a week. Those will be going to a competitor, with get this "UNLIMITED DATA!!!" When I talked to the salespeople, they didn't give me a run around or said "I" wouldn't notice it, go figure.
To quote you, "
Why would you want to settle for anything less? What good is cheap monthly fees without the quality to back it up? Doesn't sound like a very good value to me! Please let us know how we can help with your current plan and what prompted your post. We have options!"
It's not about cheaper service, rather "KEEPING" service I've had. Options, none that I see........Hey wait a minute, I probably haven't noticed it....
Mark Andersen -
My laptop is not a phone. Don't treat it like one.
My laptop is not a mobile phone the last time I checked. Unless mobile phones started weighing 15 pounds and play Crysis 2 Maxed, Star Citizen Maxed, and any other game you can think of, maxed, with 18" screens.
So, don't treat it like a mobile phone with your crappy chat bubbles that liturally everyone who isn't on a mobile phone hates, even some people on phones hate it.
Why is it so hard for Microsoft to add options to the app? Seriously? Liturally every other chat program in the world has the ability to be skinned to the user's liking. What does MS do? They force you to use their choice only. Then people came up with MSN Plus when MSN used to exist and they kept trying to take that out cause like, god forbid users have some choices when using a messenger. God forbid we actually like the look of our messenger!
I've posted this elsewhere, but this used to be my messenger before you canceled skypekit.exe for no reason whatsoever other than to force people to use mobile ugly skype.
Now here is what I'm stuck with,
Isn't it wonderful? Look at all that space I totally saved in my tiny small sentences of messages. By having 4 inches of white on either side of my messages. Cause that's how real messengers look now days.
However I did notice you can expand the thing a bit, but the chat bubbles are still confusing and useless. you have tons of angry people posting that they want them gone and your responce, is to ignore them? I thought Microsoft was all about listening to the customer. Is that not really true? No one wants bland Windows 8 paint.exe type graphics. That's why I'm still on Windows 7, cause liturally there is zero advantage to downgrading to Windows 8 or 10. All you get is a loss in graphics and the world's ugliest apps. :/ Skype being an examle of this, being forced on people who still have a real operating system like me.
The world isn't full of tiny pitiful tablets that have a processor as powerful as a SNES. Stop treating us like all our computers suck and couldn't process a simple gradient or rounded corner or Windows Aero. If people don't want Aero, they will disable it. Don't automatically disable it for them and give them something you drew up in paint.exe. Seriously. Skype is the ugliest thing on my laptop now. :/
Thank you, this has been another angry rant by me, Vas.You are not alone in wanting options! There's a very long thread on the 7.0 UI currently running at 850 messages, of which about 2 have been positive. You may want to take a look there too.
(And you may also want to read my blog post ...)
Sean Ellis - uses Skype chat for serious work
Click here to read my blog post on Skype 7 and basic principles of GUI design -
Is verizon waiving fees for all customers affected by hurricane sandy?
is verizon waiving fees for all customers affected by hurricane sandy?
http://news.verizonwireless.com/news/2012/11/pr2012-11-04a.html
http://news.verizonwireless.com/news/2012/11/pr2012-11-05.html
http://news.verizonwireless.com/news/2012/11/pr2012-11-04.html
You should check out any other press releases for additional information about the recovery of the Verizon Wireless network after Hurricane Sandy. -
The result...waiting for a replacement from Verizon. Sad that the customer loses not only because the problem occured but because Verizon/Apple won't allow replacements IN STORE. I switched to Apple hoping it wouldn't be like Android...was I wrong?
I've gotten phone replacements in the store. Also have gotten iPad replacements in store.
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Admin account treating me like a Guest
I just upgraded from Leopard to Snow Leopard. I am the only user on the machine and therefore am the administrator. However, my system is treating me like a guest by not allowing me to create folders on the desktop, change my wallpaper, look in my pictures folder, etc.
Anyone know what the issue might be?No idea ....
Did you run Disk Utility > Repair Permissions after the upgrade?
What disks did you use for the Upgrade?
Did you apply the Mac OS X v10.6.3 v1.1 Update (Combo)? http://support.apple.com/kb/DL1017 -
How the heck to get some Verizon Management support????
For the last two weeks, I have been trying to get Verizon to resolve an issue with our FIOS digital voice services to no avail. I have shown a great deal of patience concerning this matter; but, my patience has run out.
On your website, and on your FIOS iPhone app, Verizon advertises the ability to check voice mail and activate call features such as call forwarding, two features my wife and I would like to use. I have attempted on multiple occasions to access the Verizon FIOS Digital Voice Account Manager. Each time after entering my user name and password a webpage comes up that has no hyperlinks showing FIOS Features “Calling Plans”, “Online Voice Mail”, and “Calling Features”. There is NO ability to access any of the features. Nothing.
I have been on-line with your techs. I have been on phone calls and desktop sharing sessions with your techs. Each has seen the issue first hand and kick the can down the Verizon tech support road to no resolution. The last time I contacted Verizon, a formal Verizon ticket was created, ticket {edited for privacy}. After several days, the issue was still not resolved.
I received a call from Verizon Saturday afternoon checking on my problem. The tech explained to me that no one had apparently worked the issue. I verified the issue was still not resolved, including sharing my desktop yet again to so the tech could verify the problem yet again. The tech acknowledged the continuing problem and said Verizon still need to work on the issue. DAH!!!! On Aug 17, 2013, at 1:48 pm, I received a text message saying my work request has been resolved. Not true.
The inability of Verizon to resolve my problem has become troubling. Moreover, the continued time-consuming process of trying to get Verizon to fix my issue is not working.
What do I need to do to have Verizon resolve my issue once and for all? At the very least, I would like for some management intervention into my issue. I have screen prints concerning my issues.bogus129 wrote:
... Verizon advertises the ability to check voice mail and activate call features such as call forwarding, two features my wife and I would like to use. I have attempted on multiple occasions to access the Verizon FIOS Digital Voice Account Manager. ...
What do I need to do to have Verizon resolve my issue once and for all? ...
I'm not at all certain I understand your issue, but it appears that you are trying to manage FiOS Digital Voice online. If that's the case, have you tried visiting:
http://www.verizon.com/fiosvoice
Works for me.
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