If there is significant water damage, is it worth it to pay to get it fixed?
i split wine on my keyboard of my Macbook and it won't even turn on. is it worth it to pay the large amount to get fixed, if fixable, or to just buy a new computer? Does apple do anything for water damage? help.
You can take the computer to the Apple store to have it checked and get an estimate of the cost.
Then you can take a decision.
If the computer is 3 to 4 years old, it is better to buy a new one.
Best.
Similar Messages
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can i use some other company's locked iphone? or can i get official unlock from apple? cause i had iphone but it got water damage and don't want to pay crazy amount of money to get brand new...
and i m getting locked phone from my family memeber for free. but he's with some other carrier. so can i get official unlock for that phone. please help me with this.
thank youOnly the original cellular provider can authorize unlocking. You will need to contact them to determine if they offer unlocking and if the phone qualifies.
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Hi, i currently have an iphone 4 and my contract ends with Tesco in December. Atfer i night out my phone stopped working and now doesnt turn on ive tried everything. It has no water damage and no cracks and dont know where to take it or what to do. Thanks Charlotte
Hello Charlotte,
I would be concerned too if my iPhone was not powering on. I found an article with steps you can take when you encounter an issue like this. I recommend following the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
You can find the full article here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I can't charge my 4th Generation iPod Touch. There's no water damage and I replaced the usb cable.
About a month ago my iPod touch went completely dead and I didnt charge it for a few days. I tried to charge it on my laptop, but it didn't charge at all. The screen didn't even turn on. I noticed a few knicks on the usb cord so I just replaced it. I tried the same thing again and tried to charge it on my laptop. Still no luck and it didn't turn on. It's like my pc isnt recognizing it at all. I went through Apple's support steps and it doesn't have any water damage. I'm not really sure if its something wrong with the battery or what. I'm not familiar with apple products. Can anyone help? Thanks.
In what app are you trying to use a capital letter?
Did it work before? -
After I tried the hold and lock buttons several times I tried hooking my phone up to iTunes and that still did nothing. I also tried changing the charger I was using. My phone still didn't turn on. I also checked for an indicarion of water/liquid damage and there wasn't any. Does anyone have any suggestions?
Thanks.Hello there, nmitc014.
Sounds like you're on the right track with your troubleshooting. The following Knowledge Base article has a great checklist of steps for troubleshooting your issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Will Apple replace my iPhone if there is no water damage?
Hello, all!
Well, I bought a brand new iPhone 5 about a month ago, and everything had worked perfectly until about a week ago. All of a sudden, with both outgoing and incoming calls, I could barely hear the other person. They could hear me perfectly and normally, but I hear the other person as if they were very far away, and the voice quality is tinny, if that makes sense.
I can hear fine if I put the call on speaker, or if I put my headphones in and talk that way, both of which are fine as temporary fixes, but irritating to have to do all the time.
I called Apple, and they had me run through a few steps, all of which I had already tried (restarting the phone, resetting it, turning off LTE and turning it on again, putting in the headphones and taking them out repeatedly, etc). The woman I spoke to told me that once I was able to get to a computer, they'd have me update and restore the phone, and that if that doesn't work, they would replace it under the warranty, since it's brand new.
I haven't done the last step yet, but I feel like it's not a software problem.
If updating and restoring don't work, do you think Apple will replace it?
I haven't dropped it in water or dropped it anywhere, but I checked the sensor to be safe, and it's white as can be.
Is it likely they'll replace it for me, then? Because I absolutely cannot afford to get another one!
Thanks :)If Apple determine that it is defective then they will replace it.
That is what a warranty is. -
Water Damaged iPod Touch - worth a new battery?
I had put my iPod Touch through the washing machine around Christmas time last year. I just put it aside - thinking it was damaged beyond repair.
Today I plugged it in to my Macbook Pro - and lo and behold - I got the red battery charging symbol!
After charging for about 15 minutes, I powered off and then on - VOILA! I had my iPod touch back! I saw icons, etc. Or so it seemed. I was excited and so paid for and d/l the new 2.2 software. The upgrade tried to run, then failed. Now I did notice that the iPod Touch was not even warm after charging for 15 minutes - I think the battery is no longer functional - and maybe the software upgrade only works if it detects a functional battery?
My question is this - if I pay for a battery replacement now, will I have a functional iPod after the battery replacement, or have I "bricked" the iPod Touch for good?Having it sitting unused for so long, it will need a good full charge.
Let it charge overnight; make sure you are charging from a wall outlet, or a powered up computer via USB (sleeping is OK). Connected to a powered off computer may drain the battery further.
After fully charging, use it for a bit to determine whether battery life has been reduced.
If it's OK, plug in to your computer again, and see if it will show up in iTunes.
If she boots into iTunes, update and/or restore software using the Summary.
If it has been damaged by an incomplete install of 2.2, I would take it to an apple store to see if they can reinstall or replace the unit due to software installation corruption. -
Hp is saying suspected water damage
I have a hp dv6, i was working on my PowerPoint at my desk and the computer shuts off with no warning. A power chord will not power it back on. I called hp, they sent a box out, I have a factory warranty on it. I called and talk to someone who says that there has been water damage that caused my motherboard to crash. I'm pissed I'm paying 36,000 a semester and now I can't pass my classes because all of my finals and papers were on that computer. I paid about 1,400 dollars for that computer I only had it about 8 months. I have never put water to my computer or I would not have shipped it I am so angry someone needs to replace my computer. My computer shut off while in working on a 30 slide PowerPoint there was no water involved ever. The computer just randomly powered off.
Hey,
"A power chord will not power it back on. I called hp, they sent a box out, I have a factory warranty on it. I called and talk to someone who says that there has been water damage that caused my motherboard to crash."
So does HP plan on replacing the notebook for you. What did they do to help you out ?
THX -
4th generation--totally dies, Apple says "water damage"
I've had Shuffle 3rd generation shuffle for forever and never had a problem with it working while i exercise....I run a lot at a time (10+ miles). I started buying 4th generation shuffle and have had trouble with it once temperatures rise....winter is no problem running with it but now that it's hot, i've run and it dies (totally dead and will not work)....i took it into Apple store and the Genius bar guys shine a flashlight in the charger/earphone hole and says, "there's water damage." The first one they replaced (2 weeks ago), then i ran the very next day with it, and within a short 3-mile run, this one dies also...i brought it in and they said same thing "water damage" and didn't give me a replacement. I had to buy a new one. Litterally, i ran the next day for only 4 miles, and even wrapped it in plastic this time, but at the very end of run, it died totally...dead.
There must be a flaw with this generation shuffle....i still am able to use my 3rd generation (now going on 3-4 years) without a problem while running, but the 4th generation is better with the voiceover and playlist ability but i've now bought 3 and they've all died....ANYONE HAVE ANY SUGGESTIONS OR SIMILAR ISSUES?????Don't take offense. Believe it or not, there are people out there who seem to have nothing better to do than making up and posting fake stories on the Internet. Pathetic, right...?
Since the indicator indicates water damage, it is probably actually related to moisture. It had happened only once, I could believe it was a manufacturing defect, but not three times in a row. It's probably NOT related to heat, because any temperature where running "10+" miles didn't cause heat stroke would not cause a shuffle to fail, only due to heat.
But if you actually "wrapped it in plastic" and the problem still occurred, I don't see that it could be have been moisture. Also, even in winter when the temperatures are lower, I run the same distances as you, and I still sweat a lot. So, if moisture was getting into the iPod to cause this problem, it should also have happened during all the months of winter, at least once. So moisture from sweat causing this problem doesn't make sense either.
If this was a general problem, and the majority of iPod shuffles (three in a row for you) are just failing for no apparent reason, with the indicator showing water damage when there was no water damage, then there would be line going out all the Apple Stores of people returning broken shuffles. And this forum category would be filled to server overload point with similar posts.
So, I have no answers, and it doesn't make sense... You should contact Apple directly and talk to Apple customer support. Use the Contact Us link at the bottom right corner of this web page. -
IPhone 4 will not turn back on no water damage
My Iphone 4 will absolutely not turn back on. I've tried everything I've read online. I tried resetting it by pressing both the home and power switch for 10 seconds, then I plugged it in and tried that again. There is no water damage, and it froze when I was taking a picture so I put it in my purse and when I took it out it had turned itself off. ITunes isn't recognizing that it is plugged in, and I've tried charging it for a while and it still isn't turning on. There is a little light coming from the headphone jack too...
HELP!Light coming from the headphone jack...? Why do you feel the need to specify that there was no water damage?
Are the moisture sensors tripped?
If it won't power on at all, it sounds like you'll have to take it in to the genius bar and have it looked at. -
Iphone water damage without coming in contact with water or moisture
Hello, I am long time apple fan/user. I bought an iphone 3 months ago. I really love this phone. I took very good care of the phone carrying it around like a baby making sure nothing happened to it. I upgraded to 3.0 and then a day later I upgraded to the new version of facebook. The update was taking a long time to load so I decided to cut the phone off and restart it. Once I cut the phone off, it would only come on and show the apple logo and cut back off. I took the phone to my local apple store. The guy at the store took the phone in back and return saying, the phone had water damage and the only option I had was to purchase a new phone.
At no time have I dropped this phone in water, left in bathroom during a shower, carried in my pocket (I have case for belt), left in extreme temperatures, transport from cold/cool climate to hot, etc. How is it that I have water damage?
After posting this dilemma on FB, I received several responses saying they had the same diagnosis for their iphone. Is there something that can be done to better equip these phones for the elements? Can a plastic cover be design to cover the port for the charger and insides ( like other phones have that snap into port)? Please give feedback. Has anyone else had this problem?
Thanks,
Message was edited by: Apple Head KidWell I have a short story to tell. I had the exact problem with my 3G. I tried to download the latest 3.0 update and it did the Sync just fine but when it went to download the update the phone froze up and also locked up the computer. We tried to RESTORE the phone but all I ever got was a USB indicator and an iTunes logo on the screen. Finally I called Apple Support and they said to send in the phone or take it to an Apple Store to get it Restored. I choose to take it 40 miles to the Store and immediately they got out their little magnifier and looked in the ports and told me that the phone had been dropped in water---This phone has never been wet ! ---We asked for the manager and he had the same lame story that we had ruined the phone by getting it wet and the phone needed replaced but not under warranty as the warranty did not cover water damage. When I informed him that it was not water damaged and the problem occurred during a program update he basically called me a lier and said everybody tells them the same story. I asked the manager to at least try to reset the phone as I felt there was no water damage and he refused as he said it would ruin their computer. We called Apple support again and spent 2 hours on the phone as she had me remove and re-install iTunes and other settings to no avail and she told me to take the phone to an Apple store. A couple days later my girlfriend took the phone to an Apple store and sweet talked the Genius into RESTORING the phone without looking at the moisture indicators [both were pink] The phone restored perfectly and she was out the door in 15 minutes with a perfect working phone. We now are on record that we have an operational phone regardless of what color the moisture indicators are. This phone was a replacement for the original new one as it crapped out early after purchase and it probably had pink indicators when we got it. This is a great marketing scheme on Apples part to get current customers to purchase new phones and then use these same [faulty]phones for replacements for under warranty phones. This issue is rampid on the web it would behoove Apple to change their policy. At least they should install the indicators in a place that a sweat droplet will not trigger the indicators like other phones where they are in the battery compartment. I wasted way too much time on this issue and have placed an edict at my company not to purchase iphones anymore. i love the phone but do not have to live with Apples policy.
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IPhone 5 suffered heavy water damage, just started functioning regularly-- Need help!
So last July my iPhone 5 experience severe water damage. Apple store employees said that there was little they could do. The phone would not function
Fast forward to 6 months later: I hook up the phone to the wall outlet and the black screen shows up with rows and rows of white text. I can hook it up to iTunes but it can't restore.
Fast forward to today (a year later): I plugged my phone into the wall outlet and hooked it up to iTunes. The phone successfully was updated and restored. It now seems to function normally. I'm considering calling my carrier to switch back to my iPhone 5, however I'm not sure if it will fail on my later because there was extensive water damage before. What are your guys' thoughts?however I'm not sure if it will fail on my later because there was extensive water damage before. What are your guys' thoughts?
It will fail at some point or start acting in a strange manner. And such failure will occur at the time you need the device the most according to my friend Murphy. When the device was water damaged you could have gotten an out of warranty replacement for less than the price of a new phone. In fact you may still be able to get such a replacement. Check with the local Apple store. -
What to do with water damaged MacBook Pro?
I've had my MacBook Pro 13" since late last year and since then have spilt soda on it 2 times. The first time it didn't seem to be damaged at all by it but the second time the macbook turned off and I left it for a while before trying to turn it on again. It started up but I needed to use internet recovery to be able to get into it after. I've been using the mac and it works fine but the trackpad will not work, the backlit keyboard is faded in some keys and whenever I turn the macbook off and try turning it on again it flashes a file with a question mark and will only start up properly after a few times of trying. I have recently brought it to the apple store and they said that they won't fix it even if I have warranty because it is water damaged but I can pay $800 to get it fixed although it still may not work after fixing it. I was wondering if I could sell the macbook somewhere and just buy a new mac? but how much would a water damaged mac be worth? does anyone have any solutions?
alicm wrote:
I've had my MacBook Pro 13" since late last year and since then have spilt soda on it 2 times...
Until you plan on keeping it completely away from all liquids, I'd suggest simply continuing to use it for as long as it lasts.
Once you commit to protecting a new one, consider yourself lucky that it works at all and make a complete backup of what's on your internal drive while you still can so you can transfer that to whatever the replacement is (using Setup Assistant). And for not much more than what you'd pay to get it fixed, you could get a refurbished MBP from Apple which would have a warranty.
alicm wrote:
...I can pay $800 to get it fixed although it still may not work after fixing it. I was wondering if I could sell the macbook somewhere and just buy a new mac? but how much would a water damaged mac be worth? does anyone have any solutions?
As Klaus1 says, a dead Mac isn't worth anything. But if you did get it fixed with the understanding that it might not work at all or for very long, how would you feel if someone else sold that to you. -
Fixed Water Damage and Void Apple Care
Hi -
So I spilled water on my MBP and am having an authorized Apple retailer fix the water damage. Is my Apple Care void even if I fixed the laptop through a third-party provider?If the retailer is also an Apple authorized service provider, ask them whether the work they've agreed to do for you will reinstate your warranty/AppleCare. If they aren't an AASP, the answer is no.
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My iphone 4 has mild water damage. As a result, it will not sync with it's former XP computer with the cable. I deleted the phone's data in the troubleshooting process. I want to get it back by syncing over wifi, but I did not set up this capability before the damage occured.is there another way to initiate this feature ? I can tell that they are connecting in the cloud because an app I just downloaded on the phone is showing up in itunes on the computer.
You don't need to access your e-mail account, just get into your Apple account and change the e-mail address. If you can't access your Apple account, then you have a bigger issue to contend with.
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